I ordered a phone mount holder, the clip was damaged and broken upon arrival, leaving i...

GetHuman-roshrao's customer service issue with Wish.com from December 2018

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-roshrao's own words
I ordered a phone mount holder, the clip was damaged and broken upon arrival, leaving it unusable. I tried to contact customer support several times through the app, but each time it says that my service request can not be processed and to try again later. I waited and tried again several times, but it still will not go through. I tried calling the customer support number but it said to use the app. I want a refund of the item and shipping.
GetHuman-roshrao did not yet indicate what Wish.com should do to make this right.
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Customer service issue
Reported by GetHuman-roshrao
Dec 8th, 2018 - 5 mons ago
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Seen by 2 customers so far
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GetHuman-roshrao started working on this issue
Dec 8th, 2018 4:59pm