Order ID: *bdd*e******e*****ae*****Anti-theft Travel&Work Waterpr...*Store: CreativeYou...

GetHuman-azuraze's customer service issue with Wish.com from December 2018

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The issue in GetHuman-azuraze's own words
Order ID: *bdd*e******e*****ae*****Anti-theft Travel&Work Waterpr...*Store: CreativeYouth **All I want is for someone to advise why I can't update my feedback status with a store? I'm aware I need to submit a ticket under order concerned, however, due to the order under a refund process at the time I originally messaged with my enquiry, it doesn't give any other response options other than whether wish can confirm my order or that I have not received it. *I included screenshots:*https:**drive.google.com*file*d***D*geSZTWHeF**SsY**n*qC*jGJSqWu**view?usp*drivesdk*https:**drive.google.com*file*d**ar*bJSLZpajezoKnA*a*yPfXg*PujKm**view?usp*drivesdk*https:**drive.google.com*file*d**QMqWfcU**vY*yD**uSxTn**jkqrb*****view?usp*drivesdk*https:**drive.google.com*file*d**iHT**KfzfywwDWCk*P*Zlw*bj*lH*vMK*view?usp*drivesdk**Just a quick breakdown... *I have waited days after lodging a simple enquiry regarding the combination lock for a bag I ordered and received only to have support get back to me days later advising me that due to the store not getting back to them on time, a refund was processed. Which brings me to my original question regarding their faulty product and not being able to give the unsatisfactory feedback it needs to reflect its faulty product which was an xmas gift, not to mention the extra days having to wait for monies to be reversed back into my bank account. *The absurdity over the amount of times I have been given the runaround by the support team from the 'Account Updates' over this (ticket *: ********) has been so frustrating and unprofessional I honestly couldn't believe the responses I was getting.(can forward email if rqd too). **Action to take? **. Your development team to be advised not to always assume the buyer won't have any further enquiries once a refund has been submitted and to allow another alternative response, maybe 'other question' to the list of options to choose from before assuming no further assistance needed so no ticket required. ***. EDIT RATE should always be available to us as the consumer. This is a service that others rely on so why would that feature be disabled at all??? In my case the refund process removed that option...why?**I even stated that my response will most likely reach a different support assistant so if they could not help me because they only assisted with "Account Updates" then to please direct me to someone that could? I'm sorry but not once was this shown at all! *Submitting this here(found through Google search) is a last resort and hopefully I'll get the assistance I need. *Much and greatly appreciated.
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Customer service issue
Reported by GetHuman-azuraze
Dec 6th, 2018 - 5 mons ago
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GetHuman-azuraze started working on this issue
Dec 6th, 2018 4:18pm