Wish.com Customer Service Issues

My son ordered a coat for my birthday, but it hasn't arrived yet despite the expected delivery two weeks ago. The tracking number provided on the invoice is invalid, and after contacting FedEx, they confirmed it was not valid. The coat was supposed to be shipped to [redacted] Erwin Ridge Avenue, Charlotte, North Carolina [redacted]. I would appreciate a call back to resolve this issue as I've been stressed about the money spent on this order. Please contact me at [redacted]. Thank you. Email: [redacted]

My account has been flagged due to my requests for refunds. I bought three items from your website, but there have been shipping address issues with the post office, causing the items to be stuck. I have been unsuccessful in reaching a customer service representative, which has been frustrating. I simply want to reorder the items to a different address as the current situation is beyond your control. I have already received a refund for my wig, but I am still waiting for two books that are delayed, so I would like refunds for those as well in order to place new orders to the correct address. Please remove the flag on my account and process the refunds. I assure you, I am not attempting to scam anyone; I just want to receive the items I purchased. Thank you.

I spoke with a representative yesterday to request the cancellation of my entire order. After checking today, I realized that only one item was canceled and the rest were not. When I initially reached out, I sent an email expressing my frustration with the lack of appropriate options in the computer support system. Unfortunately, there isn't a clear way to specify the cancellation of the entire order through the automated system; it only allows for the cancellation of individual items.

I recently made a purchase online for a black bandana shirt with matching pants, autumn basketball black shoes, and a green and black hoverboard. The total cost was $90, and I used my bank card to pay for it. Unfortunately, I have only received the bandana outfit today, but it was delivered to the wrong address and signed for by someone else. The hoverboard is delayed until the 25th of December instead of the 18th, and the shoes won't arrive until January 12th, even though I paid for them this month. I am concerned about the delivery status of my items and would like to speak with a live agent over the phone to resolve this issue and possibly arrange for a quicker delivery. Thank you.

On December 19-20, I tried to order items on the Wish app. However, I encountered difficulties removing some items from my cart, as there seems to be no option for it. I want to clarify that I only wish to purchase specific items of my choosing and not be forced into unwanted purchases. I request to cancel all my orders immediately. I am concerned about the delay in refunding my money, especially since I need to buy Christmas gifts for my children to be received on time this year, not in January [redacted]. I appreciate your prompt attention to this matter. Thank you. (GA, initials)

I am encountering issues when trying to apply coupons or promo codes on Wish. I am using the mobile app as indicated, but keep receiving pop-up messages stating various reasons why the codes cannot be applied, contrary to what the coupons specify. One of the codes I am trying to use is for 95% off plus free shipping with the code # rzdwmsz, and another for 70% off Everything with the code # kbpyyxg, both without an expiration date. I am a regular customer, ordering approximately twice a month, and faced delivery issues in the past, yet never used a coupon before. My current order totals around $[redacted], and I would appreciate assistance in getting one of these codes to work for this personal order.

I need information about the shipment of my order. I was informed it would arrive between December 17th and December 28th when I placed the order. However, I have not received any updates since then. A notification mentioned reaching out if I do not receive the order by February 8th, but I am unable to find a way to contact customer service. I ordered the item on December 8th as a Christmas gift, assuming it would arrive in time. Please can someone provide me with an update on the delivery as soon as possible?

About a month ago, I downloaded the Wish app from Google Play onto my cell phone. Today, I used my mother's bank card on the app to order a PlayStation 4 for my son. The payment was verified, and I received shipping information stating it would arrive next Thursday after Christmas. Shortly after, I was asked by Wish to provide a screenshot of my email and a picture of a purchase from my bank account on the app. I searched for customer support on the app but could only find the request for my information. When I tried to access Wish through Google, I was prompted to create an account but found no shopping history. Returning to the app, it still showed my order being processed but requested the same information. I urgently need to know if the order is being shipped or if I should continue providing the requested details. If necessary, I would like to cancel the order and explore other options. Kindly inform me of the status promptly. Thank you for your assistance.

I purchased a Crosman PFM16, and although the tracking info shows it was delivered on Dec 19 at 2:15, I have not received it. I have contacted both Wish and UPS but have not gotten any useful assistance. Every time I check the tracking information, it just confirms the delivery on the 19th without any additional details. I am eager to either receive the item I ordered or discuss this matter with a representative.

Hello, my name is Natalia Sikow. My address is Föhrenbacheck 20 in [redacted] Bedburg-Hau. I was born on 08.03.[redacted] and my email address is Nadoja_sikow@web. As a new customer, I placed my first two orders by invoice, which I paid on time. Now, when I tried to place my third order by INVOICE, it's suddenly not possible. Despite calling Klarna multiple times, I received conflicting information. Initially, they said as a new customer I couldn't pay by invoice for the first time. I explained I already did so twice and paid my invoices. They acknowledged this. During my last call, I was told that someone from customer service would call me back, but no one has as of yet. I don't want to keep calling, so I hope you can assist me. Thank you in advance. Kind regards, Natalia Sikow.

Subject: Urgent Order Cancellation Request I kindly request the cancellation of two recent orders placed by Brenda Parke at [redacted] Cloverleaf Circle, Brooksville Florida [redacted]. There seems to have been a technical issue on your website, where I unintentionally processed the orders without being able to view the shipping costs beforehand due to a glitch. The total amount came as a surprise, and as a senior on a fixed budget, I cannot afford these charges. I am struggling with understanding your website and would greatly appreciate your prompt assistance in canceling these orders before Christmas. I am sorry for any inconvenience this may cause and truly need your help to rectify this error. Thank you for your understanding and quick response. Sincerely, Brenda Parke

I have been in contact with wish.com for several months now regarding unauthorized purchases totaling over $[redacted] on my and my fiancé's shared bank account. Despite not having an account with wish.com, someone used our bank details to make these purchases. After providing evidence and details, I was informed that the money had been refunded a few weeks ago. However, I have not received the refund as confirmed by the representative I contacted. I am requesting that the refund be processed correctly into our uncompromised account. Additionally, I would like to know the shipping address and details of the items purchased using our bank information. I acknowledge privacy laws but seek clarity on the transactions made. While it was mentioned that the wish.com account was canceled after the refund, I require clarification on the funds and details of the purchases made. I provided reference number [redacted]7 in my last email for your convenience. Any assistance in resolving this matter and verifying if the refund was affected by the compromised bank card is appreciated. I am willing to provide further information if necessary. Thank you for your attention to this matter. Sincerely, Anni

I am experiencing issues with my orders not arriving on time. Despite waiting past the refund deadline, I have faced challenges with obtaining refunds. It's frustrating to be accused of fraud when all I have done is follow the provided procedures of waiting for my orders to arrive. I have even lost money due to waiting for extended periods. When I attempted to return the refunded money, I was threatened with legal action for supposedly making fraudulent claims. I only followed the instructions given to wait five days after the delivery date.

I made a purchase of $[redacted] with $[redacted] for shipping, but my card was charged without receiving the products, which has ruined my Christmas. I find it unacceptable to only be able to submit a complaint through automated means or emails that take 2 to 3 days to get a response, especially during the holidays. I believe my substantial order should be prioritized and resolved promptly. I am extremely upset and would like to discuss this matter over the phone with a live person instead of exchanging emails. Please reach out to me urgently at [redacted]. Thank you, Carrie F. from Casper, WY [redacted].

I placed two orders on Wish, totaling six items. I have only received two items. I requested refunds for the remaining items: a fashion heart-shaped pendant Nana bracelet, an exquisite Nana ring, [redacted] color gel pen refills in neon (already refunded), 1 nylon LED dog collar, and 3 PC [redacted] colors water. Another order for 60 color refill watercolors was also refunded. However, when I tried to get a refund for the dog collar and the [redacted] colors water, I was informed that my account has been flagged for excessive refunds. I believe two refunds are not excessive, especially since one item was free. I was advised to order more to restore good terms, but I prefer to resolve this issue first. I enjoy shopping on Wish but find it unfair that customer service limits my queries. I hope to have all my items refunded and decide on future orders. Thank you.

This was my first order with this company, and unfortunately, my merchandise was stolen. I purchased an Assassin's Creed black coat in size large and was assigned tracking number LW[redacted]85CN. As I was unsure of the delivery method, I couldn't set up an alert, but I have learned for future reference. Despite the delivery mishap, I appreciate that it arrived on schedule. My local postal service delivered it on December 18th at 8:22 am. I started monitoring for my package from December 16th onwards, checking daily until December 20th at 10:20 am before work. Without internet access, I discovered the delivery date using a friend's Wi-Fi on December 20th. I will proceed to file a claim with the postal service and hope for a resolution. Although I understand this situation is not your direct responsibility, I would like to receive the paid-for coat promptly and observe how this matter is resolved before considering future purchases from your company. Thank you.

Hello, my name is Tonya Sawyer. I received my order containing a backpack and Yu-Gi-Oh cards on December 15th, but someone else signed for it and the items are missing. These are meant to be Christmas presents for my son. I am considering pressing charges and demand a full refund for the missing items. I appreciate your service but need to know who signed for the delivery to proceed legally. Please assist me in resolving this issue promptly. Thank you for your help in refunding the products that were not delivered.

Hi, my name is Tonya Sawyer. I ordered a backpack and Yu-Gi-Oh cards that were delivered to my house on December 15th, but someone else signed for them. These items are my son's Christmas presents, and I have not received them. I would like to press charges and request a full refund for them. Despite this issue, I will continue shopping with your company. I need to know who signed for the delivery so I can take the appropriate actions. Please assist me in speaking with a representative. My main concern is pressing charges, receiving a refund, and finding out who signed for the package. Thank you for your help.

I have been eagerly awaiting the delivery of several products that show as delivered, but have not arrived. The items in question are as follows: - Electric lock pick gun Tracking#: LW [redacted]28 CN - Tubular lock pick practice set Tracking#: LW [redacted]24 CN - Women's cargo pants Tracking#: LW [redacted]51 CN I have attempted to contact customer service through the app, but have only been advised to wait longer. Calling the customer service number did not provide assistance as it directed me back to the app. I am unsure of the next steps to either receive the products or get a refund.

I recently ordered a tripod that I really wanted and chose a watch as my free BLKFRIDAY gift. Unfortunately, my account was hacked and the shipment was redirected to someone in the US, even though I'm in Jakarta, Indonesia. I've never had delivery issues before. After contacting support through the app, I asked them to change the shipping address back to mine without canceling or refunding my order. Instead, they deactivated my account, canceled the order, and converted my payment into Wish cash. Now I'm left without my order and stuck with unused Wish cash. Despite multiple attempts to contact support and assurances that they would resolve the situation, I haven't heard back since my last email on December 7.