My order was refunded because it said it needed more information to confirm my account...

GetHuman1643673's customer service issue with from November 2018

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The issue in GetHuman1643673's own words
My order was refunded because it said it needed more information to confirm my account it wanted me to send a photo or screenshot of my recent bank statement for my recent order I have not have a bank statement for I've ever only used my H&R Block card and that is what I used this time why was my order refunded how can I get back to being able to order with you guys or how can you guys verify my account
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Customer service issue
Reported by GetHuman1643673
Nov 28th, 2018 - 9 mons ago
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GetHuman1643673 started working on this issue
Nov 28th, 2018 7:56am