*. Purchase date November *th, **** around *:** am**. Charged a total of $****Name: Ste...

GetHuman1529108's customer service issue with Wish.com from November 2018

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The issue in GetHuman1529108's own words
*. Purchase date November *th, **** around *:** am**. Charged a total of $****Name: Steven*Product: **** Multimedia *K WiFi Android Bluetooth *D LED Home Cinema Projector **** Lumens Home Theater**I woke up this morning saying that my order was confirmed, when I did not order anything. So I checked the app and was hit with a restriction telling me to submit a bank statement with a recent purchase to continue. So I sent in a statement from my mobile app. I can see that someone ordered an item without my permission on the site and I went to try canceling it because I saw on the FAQ that you can cancel an order within * hours of placing it. That's great! However every time I go to the system to try anything it tells me to resubmit an image and then tells me that I've tried too many times and cannot continue now. I need this item canceled and refunded. I do not have the funds to pay for this and I need it done as soon as possible in order to it get charged for it!

GetHuman1529108 did not yet indicate what Wish.com should do to make this right.

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Wish.com

Customer service issue
Reported by GetHuman1529108
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 20757 others
0 customers following this
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Timeline

GetHuman1529108 started working on this issue
Nov 9th, 2018 1:00pm

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