Wish.com Customer Service Issues

I ordered an item from the seller Crayon8 on Wish: "C8 12/20pcs Easy Install Simple Cube Storage Plastic Combination Cupboard Shoe Racks Shelves Book Clothes Toys Wardrobe Shelves RN." It's a set of 20 cubes that assemble together. I tried contacting Wish through the customer support, but every time I click on the "ask a question" button, I get an error. I don't know why. The issue is that the item is missing 8 white doors, and since the description is unclear, I would like to know if those 8 missing doors in the 20-piece model mean there are only 12 included, or if they got lost during shipping. I am missing them and would kindly like to know if there is a way to get them. Could you assist, please? Also, I would like to understand why the customer support is not working; I encountered an error when trying to contact them for another item as well. I can't reach customer support either online or through the app; it gives me an error. Thank you for your help. Arcadia.

I am having trouble contacting you and managing my purchases. I don't understand why I have been labeled as someone who frequently asks for refunds. I want to assure you that I am honest. If a product is not delivered on time or is defective, I inform you sincerely. For undelivered products, I went to the post office to inquire and inform the management. There have been changes in personnel during the summer, and now the old staff have returned, and the Director mentioned there would be investigations. I can't report the received goods or defective items. I recently received an item, an watch lighter, which does not work as described. The watch works, but the lighter doesn't, even after recharging and adjusting the flame. While this item is not expensive, it disappoints me, as it damages trust. Put yourselves in the shoes of a customer who shops frequently from you. Most purchases were good, but twice I received faulty massagers which were refunded but I didn't reorder them. I hope you trust my feedback. I am sorry for all this. Please advise on how to proceed with the faulty watch lighter. I have taken photos but can't submit them through the app. Please let me know how to proceed. If you don't want me as a customer, just say so. I believe customers should have purchase guarantees. I will send the photos here for your review. Thank you, Giovanni Fantucci.

Today, I tried to claim some items that I ordered and never received. However, I couldn't proceed with the claim as I received an automatic message from Wish indicating that my account was under inspection, preventing me from contacting customer service to request my refunds. It's true that I have had many refunds, but I have always provided justification: if products arrived broken, I sent photos; if they never arrived or came months later, I reported it. Wish might regret their return policy for being so generous, but if they offer it, they must honor it or adjust it for future purchases. The timeframe is already quite generous at several months between ordering and receiving items, and if there are additional delays of three more months beyond the agreed date, it's only fair to refund the money. Sometimes items arrive after being considered lost and, after Wish refunds, they can still arrive three months later... that's three months on top of the two months I officially wait for the product to arrive, ALMOST SIX MONTHS OF WAITING. Feeling helpless when I can't file a complaint and can't reach customer service is frustrating. While I understand the need to block and inspect accounts, being deprived of the right to speak to customer service feels unfair, like it's denying my right to complain.

I placed an order on Wish around October 3rd and my card was charged $81 to $88. When I checked a few days later, half of my order was still in my cart, requiring payment again. I reluctantly paid an additional $55 for the items, hoping to receive them. I tried contacting Wish to resolve the issue and get a refund, as I believe the duplicate charge should be credited back to my card or at least offered as store credit. I'm on a fixed income of $[redacted] a month, raising two teenage grandchildren, and have been saving for Christmas gifts since May. Please assist me in resolving this matter. Thank you for your attention, Sandra Wallace.

My name is Sammy O. I placed an order (5a380d43a5b96ea1c5f4da8f) on 12/18/[redacted]. Deutsche Post returned the order on 1/16/[redacted], requesting an additional 29 euros for delivery. I refused as my agreement with Wish was to only pay for the item and its shipping. Klarna paid COEC double the amount asked. COEC now requires the order number, which I deleted along with the account used to place the order. I'm a loyal Wish customer and created a new account under my wife's name, Jessy A. The email is [redacted] I have proof of the item's return. Despite this, COEC insists I pay. I've made over [redacted] orders with my new account. Please understand the situation.

Hello, I am experiencing issues with my order. I have attempted to reach out for assistance through various channels for the past two days - including the app support, phone calls, and messages on Facebook, Instagram, and Twitter - and have not received any responses. I am feeling very frustrated with the lack of communication from your company at the moment. My Order ID is [redacted] and the Tracking Number is SY[redacted]1. The initial estimated delivery date for these items was 10/1, which was later pushed to 10/8 due to a delay. However, as of 10/11, I have not received the items nor any updates from customer support. I am requesting to receive my items, whenever they arrive, and also a shipping refund as a gesture of the poor service I have encountered. I have also provided screenshots and documentation regarding my order details for reference. I have attached a notification received on October 2nd, after the scheduled delivery date, as evidence. Despite my attempts to contact your customer service team for three days now, there has been no response from any platform. This lack of communication is extremely disappointing and I hope for a resolution soon. I am looking forward to a prompt response, Best regards, M.

I am a new customer who recently placed an order and used my debit card for payment. After receiving a message confirming everything was fine and my account had sufficient funds, I wanted to track the delivery. However, I was informed of an issue with my account and that a refund was being processed. I am puzzled about how my money can be refunded if it is unavailable. I feel frustrated that there is no direct customer support available, only automated responses requesting to email concerns. I was excited about my order and future purchases, but the high shipping costs and the extended wait of up to 14 days for a refund are disappointing. I would appreciate clarity on whether I will receive my money or the items I ordered.

I am in the process of ordering dog diapers that are advertised as free, yet I am being charged $4.00 for them, plus an additional $4.00 for shipping. I feel that the shipping costs are inflated, especially when purchasing multiple items. It is frustrating that despite being labeled as free, I am being charged for the diapers. This has occurred several times, and it is disappointing. I believe that when a product is marked as free, it should indeed be free. Moreover, I recently contacted Customer Support regarding a customer appreciation sale offering up to 50% off. However, when I applied the code, only a small amount was discounted, which was far from the advertised percentage. This experience has left me dissatisfied and I feel the pricing is not reflective of the supposed discounts. Thank you, Pam B.

I am Joan Kinchen. I have placed several orders with your company from April to September. I am requesting a full refund as I have not received the orders despite being told they were shipped. When I try to track the packages, I encounter issues on the website, which leads me to mark them incorrectly. Even though I keep records of my orders in a folder with pictures, your company claims they have been canceled or it's too late for a refund. I have spent a significant amount of money on your website, and some orders were not even confirmed but still charged to my account. I want a refund for every dollar deducted monthly from my account. I insist on all my money being returned. This recurring problem has led me to believe something is amiss with your staff, and I will not be making any future purchases from your company.

My daughter got me a mini lamp, but it arrived broken with shattered glass panels. Despite contacting Wish, who provided poor customer service, we haven't received help. I'm disappointed with the service I've received. The order is under Debbie Millikin in Louisville, Kentucky. I'm extremely unhappy with the lack of support from Wish regarding this issue.

I made a purchase on wish.com but did not receive all the items. Upon requesting a refund, I was informed that my account has been flagged for excessive refunds. I received refunds for three items but when requesting a refund for item "YT[redacted][redacted]," I was notified of the account flagging due to excessive refunds. The response mentioned that I will be able to request refunds once my account is in good standing. I have received only one item out of the ten purchased, and it is not functioning properly. I am displeased with this situation and demand a refund. If this matter is not adequately addressed, I will have to explore other options. Regards, Y.

I placed an order for several cat scratching towers in June [redacted]. It is now October, and I have not received anything. Despite not seeing the order in my history, I have emails confirming the purchase. Klarna is pressuring me to pay for the items and threatening legal action, but I have yet to get the goods. Order Details: 1. ORDER: - 2 Fast Shipping New 66" Cat Tree Tower Condo Furniture Scratching Post Pet Kitty Play House - Subtotal: £0.00 - Shipping: £2.00 - Total Price: £4.00 2. ORDER: - 2 Fast Shipping New 66" Cat Tree Tower Condo Furniture Scratching Post Pet Kitty Play House - Subtotal: £6.00 - Shipping: £1.00 - Total Price: £8.00 I seek clarification on the status of these orders or request cancellation and prompt notification to Klarna.

I would like to address an issue I am experiencing with my recent order. I added items to my basket on October 12 to share with a friend and discovered on October 13 that the order was processed without my consent. Despite my immediate attempt to cancel the order through customer support, the items are still being shipped. This situation is frustrating, and I feel disregarded as a customer. I have no interest in receiving unordered products and will only accept items from my initial orders. I urgently request a refund of $81.11 to my bank account to rectify this error. Your prompt attention to this matter is appreciated.

I received all four Lipsense items with broken seals – Oops Remover, Bombshell, Matte Gloss, and Pink Champagne. While they seem full on the outside, when you try to use the applicator, little to no product comes out, likely due to being almost empty or dried up from being opened. These items lack the proper information found on genuine Lipsense products and may not be authentic as claimed. I feel misled and concerned about the safety and quality of these products with broken seals. I am requesting a refund for this disappointing experience.

I am seeking a refund but have been unable to reach an agent to speak with. I have requested several refunds because I have not received my orders in a timely manner or they have arrived damaged or with missing pieces. I always provide photographic evidence to support my claims. It is frustrating to be told I cannot contact an agent when the issue lies with the company's errors. Please process my refund promptly.

Hello, I have placed many orders and received several items that do not match the description. Since our purchases are supposed to be guaranteed for a refund and I have bought over [redacted] items, I think it's only fair to ask for a refund if the item is not as described or doesn't work. I still have several items to receive. Today, I received an order for winter boots, size 10, but I got regular boots, size 12. I've been trying to contact customer service, but I'm unable to as they've blocked me, claiming I've been abusive. What abuse? I receive items that don't work or are not as described, and for them it's abuse. It's clearly written that there's a guarantee to order, so sorry, but $30 boots that are the wrong size and not for winter make me wonder who's the one being abusive here. Sincerely, Sylvie Morin.

I placed an order for a set of rings on August 9, [redacted], with an expected delivery date of September 9, [redacted]. Despite Wish extending the delivery date to September 20, [redacted], I have not received my order. I am unable to track the shipment, and Wish customer service has been unhelpful, asking me to wait another week or two multiple times. I have tried emailing them 4-5 times without any response. The lack of communication and the two-month wait for the rings is unacceptable. I do not want a refund; I want the wedding rings I ordered. Wish's poor customer service and business practices have left me feeling very dissatisfied.

I purchased two pearl foot jewels for my friend's birthday, one for each foot, with expedited 5-8 day delivery to receive them on time. Surprisingly, both items arrived together in one package. I feel it's unfair to have paid for two separate delivery fees if they were sent together. The items I ordered are: # G313-HK0687_1 My name is Kally Kahn, a Wish customer. I am also expecting two more items, although my order history is currently not visible. I made the payment via PayPal and plan to cancel the remaining orders if not found. It seems unreasonable not to receive an $8 credit for the combined shipment of the foot jewels. I hope for a positive resolution to this issue as I enjoy shopping with Wish and value fair business practices. Thank you, Kally Kahn.

I have purchased this item twice now. The first time, I waited for over two months before asking for a refund, which was granted. Hoping to give your company another chance, I reordered the same item on August 24th with a mid-September delivery date, which has been pushed back to October 11th. The tracking hasn't been updated since August 28th, and I'm unsure when I will receive my power banks. My request for a refund was denied, and my profile was blocked due to multiple refund requests. I don't want the item anymore and would like my money back promptly. I expect immediate confirmation of the repayment to avoid any further action.

I made a purchase on September 11, [redacted], with the expected delivery date of October 16, but my order never arrived. I continuously checked for updates on my computer due to the lack of communication about the shipment. Unfortunately, the tracking number provided was incorrect, which made it impossible to track my package through FedEx or USPS. I urgently needed these items and would have purchased them elsewhere had I known about these issues. I attempted to contact customer service through the listed phone numbers, but was directed to an unhelpful automated system. I kindly request a reshipment of my packages via expedited shipping as this delay was not my fault. Please respond promptly. Thank you, Andrea L. at [redacted] East 4th St., Madison, MN, [redacted]. Cell Phone: [redacted].