Wish.com Customer Service Issues

I have been eagerly awaiting a package scheduled for delivery since September 24. I have been diligently communicating with Wish customer support, who only provide brief responses via email, which is quite frustrating. Despite repeatedly explaining and expressing my concerns about my order, I have only received generic responses stating the package is on its way without addressing my specific questions. After noticing my tracking number indicated the package was in a different state (CHANTILLY VA [redacted]) and not heading towards my address in CALIFORNIA, I contacted my local mail office to investigate. They confirmed that the package was supposed to be delivered to an address in VIRGINA, which is not where I live. I am puzzled by this mix-up, as I reside in CALIFORNIA (ORANGE COUNTY) and have been eagerly anticipating the delivery of my flat iron. I wish the Wish customer support team would have taken the time to investigate this issue more thoroughly to avoid this situation. I am still hopeful that my package will be rerouted to the correct address.

Hello, I'm Shiquinta Drummond. I have recently purchased several items from your store. One of the items, the Four Color Women's Fashions Solid Color Skirt from CVhart, is not the right size for me. I would like to return it for a refund. Another item, the Women Casual Long-Sleeve Solid Color Shirt from Champion 28, fits well overall but the sleeves are too tight. I would need a larger size in that. Lastly, the 8 Color 2018new S 7XL Women Summer Blouse from Exingstort 11 - I purchased two of these blouses in burgundy/white and purple/white, but they are also too tight. I would appreciate your assistance with exchanging them for a larger size. Please contact me via email or phone at [redacted] or [redacted]. I've tried reaching out through the app's customer service support with no success, so I am hoping to hear from you soon. Thank you for your prompt attention to this matter.

I have been eagerly awaiting a package since September 24th. I have been regularly reaching out to Wish customer support, but I am only receiving generic responses via email, which is frustrating. Despite my repeated attempts to explain the issue with my order, it seems like they are not thoroughly investigating the matter. The tracking information provided by the seller or Wish shows that my package, en route to California, appears to be stuck in Chantilly, VA, constantly returning to the same location. After contacting my local post office, I discovered that the package is intended for an address in Virginia, not my actual delivery address in California. It is puzzling how this mix-up occurred. I am concerned as I have not received my flat iron, which I have been eagerly anticipating for the past two weeks. Wish customer support should pay more attention to such issues and provide better assistance. I am hopeful that my package can be redirected to me promptly.

Subject: Issue with Refund Request Hello, I am inquiring about the status of my refund. I want to ensure that I receive the monetary refund as stated in your return policy. I did not place the order myself, it was done inadvertently by a friend. Despite my numerous attempts to communicate my preference for a refund to my debit card, I have been informed about receiving Wish Cash instead. I respectfully request that the $[redacted] be refunded to my debit card ending in [redacted], as per your policy. I appreciate your prompt attention to this matter. Thank you, S. Holstein

I inadvertently canceled my order by accident as someone else used my phone. I urgently need the refund in cash as it's all I have. The cancellation process took me two hours, needing to cancel each item individually as there was no option to cancel the entire order at once. According to the return policy, I should receive the refund back to my debit card if canceled within 8 hours or before shipment. Please process the refund of the full amount to my debit card as soon as possible.

I purchased a drone on September 5th for $36.30. I ordered model # HR SH5 4CH 2.4G remote in red, but received a white one. I already have a white drone, so I wanted the red one. I am frustrated with the customer service responses that seem automated. If I don't receive a satisfactory response, I will escalate this matter. If the red drone was unavailable, I should have been notified. I request a refund and the correct drone. Thank you.

I am looking to return several items I unintentionally purchased. I had items in my cart, but somehow ended up buying them instead of removing them. I mistakenly ordered three different types of lavender sachets and a lavender-colored roll that I do not need. I am seeking a full refund for these items. I have attempted to cancel the orders within 24 hours and would appreciate assistance from a live representative to avoid being charged on my credit card. I do not want any pending charges on my debit card. Kindly help me remove these five to six items and process my refund promptly. This is my first time using this app, so I would appreciate a swift response. Thank you.

I placed an order on August 22, [redacted], and it was dispatched the same day. However, the tracking information hasn't updated since then. The original delivery date was supposed to be September 28, but now it's October and the status hasn't changed. I suspect something might be wrong since the seller's profile shows an error. I have screenshots of everything including the store name and product details. I would appreciate any assistance in resolving this issue because I've been waiting for weeks with no progress in the tracking information. I need more information about the status of my order.

I received items I did not order. I originally ordered a $4 item and $21.98 golden hair extensions, but I received black hair extensions that I did not request, along with 2-piece jewelry items I did not order. Several items have been returned but I continue to be billed, totaling $[redacted].80. I need assistance with returning the incorrect black hair pieces and receiving the correct golden blonde hair. I have tried to return some items, but the sender's address is in China. I need the correct address to send back these items. Please refrain from sending any further items as I did not order the black hair pieces. Thank you. Cindy Spengler [redacted] East Larkwood St. West Covina, CA [redacted] [redacted] Thank you for your prompt attention.

I am trying to address a complaint that I have not been able to resolve due to the lack of human contact. I received a packet from your company, which could be related to one of my orders. Despite having successful deliveries before, my delivery office is requesting £11.34 for customs charges to release the item. I was informed that you are not responsible for these charges and cannot assist with my complaint. However, having worked in Royal Mail for almost 30 years, I know it is the sender's responsibility to check for any restrictions, prohibitions, or additional fees before sending an item. There is no disclaimer mentioning additional customs charges on your end. I would appreciate it if you could investigate this matter and provide me with a satisfactory resolution. Meanwhile, my item remains undelivered.

I encountered a problem with a recent order on their website. Initially, I had an order for $44, but when I attempted to make a new purchase and went to check out using Apple Pay, the items I wanted to remove from my cart were suddenly added to my order without prompt, resulting in a total of $[redacted] charged to my account. I urgently tried to cancel the unintended order, but I was unable to do so, leading to potential overdraft fees. Despite numerous attempts to contact them via email and phone, I received no response. I had to involve my bank to dispute the charge. Although my previous Wish orders typically took a long time to arrive, this time they arrived quickly. Yet, I have not received all the items from the $[redacted] order. Their customer service has been unhelpful, directing me to their service agreement and not taking responsibility for their error. I am now unable to place new orders through the app and my account is restricted. After years of shopping with them, I am disappointed in their handling of this situation and may look for alternatives for my future purchases.

I am interested in purchasing a coat listed for $16, but the price increases to $26 when I attempt to buy it. This discrepancy feels like false advertising. I have tried to reach out to Wish support through the provided phone number, app, and website. The support options on these platforms do not address my specific query, leaving me unable to contact customer service for assistance. It is frustrating to encounter this situation where I cannot speak with a human representative and the automated phone system redirects me to limited app support. I hope to find a resolution to this issue soon.

I've been ordering items but have not been receiving them, which is affecting my standards. I can't request a refund because the seller mentioned that the items were returned due to an incorrect ZIP Code. It should be [redacted], but it appears as [redacted]. This issue is causing me to miss my packages. Please reach out to discuss this matter further. I've been ordering items but have not been receiving them, which is affecting my standards. I can't request a refund because the seller mentioned that the items were returned due to an incorrect ZIP Code. It should be [redacted], but it appears as [redacted]. This issue is causing me to miss my packages. Please reach out to discuss this matter further.

I purchased two wedding rings, one for men and one for women, from your app listed as stainless steel. However, both rings have caused allergic reactions as they are not stainless steel. My husband and I are both allergic to non-genuine jewelry, resulting in green skin and rashes where the rings touch our fingers. We are extremely dissatisfied as this seems like false advertising. Please reach out promptly to resolve this matter, as legal action may be taken if we do not hear back soon. Thank you.

On October 7th, [redacted], I want to express my disappointment regarding a message on my account and my inability to reach customer support about undelivered items. I am appalled by the message stating my account has been flagged for excessive refunds. I believe this to be a mistake as I have only requested one refund; the other 'refund' was due to canceling a duplicate order. I feel unjustly treated. As of today, I have decided to stop placing orders and will be informing my friends and family to do the same until this issue is resolved. I hope to receive a prompt response to rectify this situation, as it will determine my future interactions with the platform. Sincerely, J. Mc Grenra 4 Chapel View, Kilmacrennan, Co. Donegal, Republic of Ireland Tel: [redacted] Email: [redacted]

I have reached out numerous times regarding the 50 orders I have yet to receive from Wish. Unfortunately, I have not received any responses from Wish customer care. Despite the acknowledged delays with the SA Postal services, the lack of communication from Wish is unacceptable. The automated responses I receive do not address my concerns effectively, as I require more detailed assistance in resolving these delivery issues. Furthermore, I have received some items that I did not order, and the content is in Chinese, which makes it challenging to identify. I wish to share a photo of these items with Wish, but I have not found a way to do so on the platform. I have documented all the undelivered items with store names and tracking numbers on a spreadsheet and would like to know where I can email this information for further assistance. Your prompt attention to this matter would be greatly appreciated.

I am having trouble contacting you and managing my purchases. I don't understand why I have been labeled as someone who frequently requests refunds. I want to clarify that I am an honest person. If I inform you that a product hasn't been delivered on time or is defective, I do it sincerely. I have visited the post office to inquire about undelivered products and inform the management. There have been changes in staff during the summer period, and I am unsure if the issues are due to them or customs. I have noticed the return of the previous staff and the Director has mentioned there will be investigations. I am having difficulty reporting received merchandise and some low-value items that arrived defective. Today, I received several items, including a watch lighter that doesn't work as described. I take full responsibility for my statements until now. The watch lighter costs around €4/5, it's not about the value but the disappointment and lack of trust that it generates. I feel disappointed about everything, please understand the perspective of a customer who frequently shops from you. I have recommended your site to others, and this trust is important to me. Please advise on how to proceed with the defective watch lighter. I have taken photos but I am unable to send the report through the app. Please let me know how to proceed. If having me as a customer is an issue, please inform me. I believe that customers should have guarantees on their purchases. I am sending the photos here, and if you have the time and willingness to address this, I would be grateful. With sincere regards, Giovanni Fantucci, wishing you a good day. Thank you.

Good evening, my name is John. I recently made a purchase on Wish online shopping. I frequently order items for myself as well as help friends and family with their purchases. Unfortunately, I often face issues with receiving the correct items. Sometimes they arrive damaged or in the wrong size, leading me to request refunds. However, my account has been flagged for excessive refunds which I believe are justified due to the consistent delivery issues I encounter. Presently, I am unable to reach out to Wish support to resolve this as my account is flagged. I am particularly concerned about a recent order for a twin stroller worth [redacted]€ that has not arrived. The carrier informed me that the seller did not hand over the package. This situation is unique because of the high value of the item, and I am urgently seeking assistance.

I have been eagerly anticipating the arrival of 15 different items but have encountered issues with the shipping companies as they all claim my ZIP code was input incorrectly. Consequently, all the items are being returned to their respective senders. Despite the funds being deducted from my account, I have yet to receive any of the products. Frustrated by the lack of assistance and responses, I have ceased ordering from the company until this matter is resolved. When attempting to contact customer service, I was informed that I am not in good standing and cannot leave any messages due to my order history. However, I have verified that my ZIP code is correct ([redacted]) and not as wrongly entered as [redacted].

Good evening, my name is John B. I made a purchase from Wish online shopping and was expecting to receive it today. Unfortunately, I have not received it yet. I'm having trouble reaching the carrier as they mentioned they haven't received the package from the seller. My main issue now is that I cannot contact Wish support because my account is flagged. I shop here regularly and have encountered issues with undelivered items and incorrect sizes in the past. I usually only request a refund when the item is not usable. Wish support has informed me that I have requested excessive refunds. I am particularly concerned about a twin stroller I purchased on September 14, [redacted]. The tracking number is 1ZX112W[redacted]6. Another item, a shoe for my sister, was ordered on September 7, [redacted], with tracking number [redacted]89. My email is [redacted] I desperately need help with this as the twin stroller is a costly item that I haven't received.