I have been a customer of wish for about * years and have never had an issue with an or...

GetHuman684744's customer service issue with Wish.com from May 2018

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Help with my Wish.com issue
GetHuman684744's next move: go to the Wish.com help center.
Wish.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman684744 will want to follow the link below to head to their help center. We will check on GetHuman684744 later to make sure it's all set or try to help escalate.
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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman684744's own words
I have been a customer of wish for about * years and have never had an issue with an order. I ordered an outdoor canopy and received the item and it is nothing like the picture and has parts missing because there are no poles to set it up not is there a "roof" with a vent. I have attempted to contact them at their site and it does not allow me to take a picture of the item which is required by them. When I do it goes back to the beginning of the page and I have to start again filling out all the info. Then it's asks for a picture and again brings me back to the beginning of the page. I have tried it * times. I'm very frustrated because I am a good customer and I thought that they had excellent customer service because they always email or text to follow up on delivery etc. This particular product is not acceptable and I want to return it for a refund but I am getting nothing but a run around. Please help me resolve this. There are other websites that I can order from and if I need to remove the Wish app I will.
GetHuman684744 did not yet indicate what Wish.com should do to make this right.
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Customer service issue
Reported by GetHuman684744
May 15th, 2018 - 10 mons ago
I have an issue with Wish.com too
Not resolved
Seen by 2 customers so far
Similar issue to 67 others
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GetHuman684744 started working on this issue
May 15th, 2018 9:02am
GetHuman684744 shared this issue with others over email
May 15th, 2018 9:03am