I bought winzip product. I am disabled and did not know I would not receive a thumb dri...

GetHuman-aimtlc's customer service issue with Winzip from May 2018

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The issue in GetHuman-aimtlc's own words
I bought winzip product. I am disabled and did not know I would not receive a thumb drive from them. So I called and yesterday they told me I had to download it. They gave me the site to go to and I did. Then it said I could not download it because of a virus, Clamp.*Then someone from ADV came on and said they could remove it, that it was an internet virus not a computer virus. I said I have Norton and why did it not catch it. they gave the reason above. internet not computer.*They did not say they were a *rd party. They just said it would be **.** to remove it and then be able to download *winzip. I blame winzip and ADV for scamming me. I want my winzip subscription of **.** back. I have not used Win Zip product yet. I had to*cancel my credit card and report the scam to my bank. I am in a wheelchair, live in low income housing and poor. Please cancel my winzip subscription and return my money. Thank you.
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Customer service issue
Reported by GetHuman-aimtlc
May 25th, 2018 - 8 mons ago
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GetHuman-aimtlc started working on this issue
May 25th, 2018 10:44pm