I lose Internet, phone and WI-fI service after wind driven rain from the south. Rain tr...

GetHuman2885613's Technical Support issue with Windstream from May 2019

Help with my Windstream issue
The issue in GetHuman2885613's own words
I lose Internet, phone and WI-fI service after wind driven rain from the south. Rain trips a GFI plug which the Windstream equipment is connected . Windstream equipment is located on the SE side of house. A previous visit by WS tech thought the problem was a wasp nest inside the WS equipment and small opening in the box which he plugged. Next rain storm caused the same problem. Tech thought the problem might be the location of the Back Up power box. It should be moved to inside location. Also thought the Battery needed replaced since it is almost eight years old. It should be noted that I have had two Electrician visits to determine if problem was in the * wiring. After checking out the entire circuit, he replaced GFI circuit which didn't fix the problem. Very expensive visits. This is my second request for service this week, the first I received no response.
GetHuman2885613 did not yet indicate what Windstream should do to make this right.
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Windstream

Technical Support issue
Reported by GetHuman2885613
May 8th, 2019 - 2 mons ago
I have an issue with Windstream too
Fixed
Seen by 8 customers so far
Similar issue to 1789 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman2885613 started working on this issue
May 8th 12:24pm
GetHuman2885613 confirmed the issue is fixed. Hooray!
May 8th 1:59pm