I lose Internet, phone and WI-fI service after wind driven rain from the south. Rain tr...
GetHuman2885613's Technical Support issue with Windstream from May 2019
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The issue in GetHuman2885613's own words
I lose Internet, phone and WI-fI service after wind driven rain from the south. Rain trips a GFI plug which the Windstream equipment is connected . Windstream equipment is located on the SE side of house. A previous visit by WS tech thought the problem was a wasp nest inside the WS equipment and small opening in the box which he plugged. Next rain storm caused the same problem. Tech thought the problem might be the location of the Back Up power box. It should be moved to inside location. Also thought the Battery needed replaced since it is almost eight years old. It should be noted that I have had two Electrician visits to determine if problem was in the * wiring. After checking out the entire circuit, he replaced GFI circuit which didn't fix the problem. Very expensive visits. This is my second request for service this week, the first I received no response.
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