Called about phone bill charges-was told you can pay now with your debit card-Paid...

GetHuman1309238's customer service issue with Windstream from October 2018

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If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1309238's own words
Called about phone bill charges-was told you can pay now with your debit card-Paid ***-***-**** was told amount is ***.**. Paid ***-***-**** was told amount is **.**. Today my bank told me Windstream payments of ***.** and **.** were taken out of my account yesterday-spent ** minutes on the phone to get my **.** refunded-I was not told that there would be a *.** charge on each payment. I was told your card has been charged ***.** and **.**. I expect that I will be refunded the **.** as I would not have paid with my card if I knew there was a *.** charge for each payment.
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Customer service issue
Reported by GetHuman1309238
Oct 10th, 2018 - 3 mons ago
I have an issue with Windstream too
Not resolved
Seen by 2 customers so far
Similar issue to 781 others
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GetHuman1309238 started working on this issue
Oct 10th, 2018 3:19pm