Trying to follow instructions to redo my email address. In doing so windstream says my...

GetHuman934684's customer service issue with Windstream from July 2018

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The issue in GetHuman934684's own words
Trying to follow instructions to redo my email address. In doing so windstream says my PW is incorrect. Same one I always use. Windstream responded it was emailing me a code. Never received one x *.
GetHuman934684 did not yet indicate what Windstream should do to make this right.
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Windstream

Customer service issue
Reported by GetHuman934684
Jul 31st, 2018 - 4 mons ago
I have an issue with Windstream too
Fixed
Seen by 4 customers so far
Similar issue to 401 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman934684 started working on this issue
Jul 31st 4:14pm
GetHuman934684 confirmed the issue is fixed. Hooray!
Aug 1st 6:07pm