Wikipedia Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Wikipedia customer service, archive #1. It includes a selection of 20 issue(s) reported November 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
To whom it may concern, I have been facing an ongoing issue with one of your administrators for several years. This individual has persistently been posting false and defamatory statements about me on your website. This behavior must cease immediately. I have consulted with my attorney specializing in slander and libel, and we are preparing to serve him with a cease-and-desist order. In the interim, I urge Wikipedia to take decisive action. I have warned the administrator to stop this harassment, or else I will pursue legal recourse against both him and Wikipedia. Regrettably, he responded dismissively and abruptly ended our conversation. I kindly request that you reach out to me at your earliest convenience. Thank you for your attention to this matter. Sincerely, M A R C U S
Reported by GetHuman-oldwayne on mercoledì 21 novembre 2018 00:45
Dear Wikipedia, I am an author, John Michael Cummings, and I am facing an issue with my Wikipedia page. It was originally created by librarians in my home state back in [redacted]. Recently, I added photos of my book covers to the page and inadvertently labeled it as autobiographical. This resulted in my page being tagged as such, which is concerning as it is meant to be a biographical page. I have taken a step back in hopes of resolving this matter, and adjustments have been made to ensure neutrality. Despite these efforts, my page continues to bear the autobiographical tag. This is distressing and could harm my career. I am requesting a high-level Wikipedia editor to review the situation and remove the tag. If possible, could you connect me with the appropriate editor or provide contact information for further communication? Given that Wikipedia is a trusted platform for accurate information, rectifying this issue is crucial to me. Your assistance in addressing this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, John Michael Cummings
Reported by GetHuman2997536 on mercoledì 29 maggio 2019 12:37
Dear Wikipedia, I am facing an issue with my Wikipedia page listing "John Michael Cummings." I am an author and the page has recently been marked as "autobiographical." Initially, the page was created by librarians in my home state after my book tours. Over the years, editors have contributed valuable information. However, after I uploaded photos of my book covers and clarified my role, the page was labeled as "autobiographical." Despite efforts to make it more neutral and factual, the tag remains. This situation is personally distressing and could harm my career reputation. I request assistance from a senior Wikipedia editor to review and resolve this issue. I value the accuracy and reliability of information on Wikipedia and hope to rectify this matter promptly. As Wikipedia is a significant platform for readers seeking information about me, its content is vital. I appreciate your attention to this matter. Best regards, John Michael Cummings
Reported by GetHuman2997536 on mercoledì 29 maggio 2019 12:39
Block ID # [redacted] Lara Nicole D. My IP address: [redacted].22.[redacted].[redacted] Reviewing my editing history, I noted that from June 17, [redacted], to January 21, [redacted], I was credited for my poetry in Sting's song, 'I Can’t Stop Thinking About You.' Unfortunately, after the Republicans rejected 'net neutrality' in [redacted], I faced aggressive actions from Wikipedia administrators who degraded me with slander and mockery. Despite my complaints persisting into [redacted], Wikipedia still supports the misattribution of my work to Sting, which includes messages I sent on Facebook. I feel compelled to take legal action against Wikipedia when Democrats regain power in the Senate for their ongoing misinformation regarding the song. My contributions and financial support have been disregarded, leading me to expose Wikipedia's unethical behavior to others. The current situation has left me no choice but to speak out against Wikipedia's injustices. Regards, Lara Nicole D.
Reported by GetHuman3663540 on venerdì 27 settembre 2019 23:08
I have recently encountered an issue on Wikipedia where I have been blocked and labeled as a 'vandal' even though I have never attempted to edit any article on the platform. I mistakenly clicked on the edit symbol while reading an article and came across a range block. I am requesting the immediate removal of this unfair and insulting block. It is concerning that someone could easily cause disruption on the website without valid reason. I have never engaged in editing any Wikipedia content, and this unjust action needs to be addressed promptly. I appreciate your attention to this matter and hope to see a resolution soon to prevent further misuse of the platform. Thank you.
Reported by GetHuman-yellowwi on giovedì 31 ottobre 2019 18:30
Subject: Donation Amount Correction I attempted to donate $7.00 to Wikipedia but mistakenly typed in $7,[redacted]. I am a senior citizen on a fixed income and cannot afford this error. If the $7,[redacted] was processed, it would cause fees from my bank due to insufficient funds. To avoid any complications, I kindly request that my donation amount be corrected to $7.00. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman4058611 on sabato 7 dicembre 2019 20:12
I have contacted Discover regarding unauthorized charges from Wikipedia, but have not received a response from them. Despite attempts to address the issue, I still have unresolved concerns about the charges on my card. If the problem persists in December, I plan to contact Discover again to seek further assistance. I am unsure why I am not hearing back from Wikipedia on this matter.
Reported by GetHuman4022334 on martedì 10 dicembre 2019 21:45
I have tried multiple times to contact Wikipedia regarding my Discover card being improperly charged for contributions that I did not authorize. I have received emails from "GetHuman" asking if I resolved the issue, but only Wikipedia can provide the necessary information about who used my card. I have not received a response from them via email. You can reach me at [redacted] Please address this matter, Wikipedia.
Reported by GetHuman4022334 on mercoledì 11 dicembre 2019 23:08
I am disappointed that Bettie Page's Wikipedia page includes her physical measurements. I appreciate Wikipedia but find it unnecessary to have such details. Bettie faced challenges and was even rediscovered while dealing with mental illness. Marilyn Monroe's page does not have her measurements listed. Both women had difficult childhoods and struggles with mental health. Focusing solely on their physical attributes diminishes their experiences and achievements.
Reported by GetHuman4110328 on martedì 17 dicembre 2019 14:07
My name is Michael Montgomery. I previously used my Discover card to donate $10 monthly to the Wikipedia Foundation. Recently, I was informed by Social Security that my benefits would not increase. Thus, I must cease my $10 monthly donations from my Discover Card. I kindly request Wikipedia to halt charging my card. For verification, please contact me at [redacted]. Should you miss me, kindly leave a message for a callback.
Reported by GetHuman-vzevfh on sabato 28 dicembre 2019 19:42
Hello there! I am a regular donor to Wikipedia and always contribute when prompted each year. I would appreciate it if there was a way to avoid the donation prompt after I have already contributed. It tends to make me feel guilty even when I have already shown my support. Perhaps having a button to indicate that you have already donated could help improve this. I understand that Wikipedia runs on volunteers, so this is simply a suggestion and not a demand. Thank you for all the effort you put into maintaining Wikipedia, it is truly appreciated.
Reported by GetHuman-wyzoon on sabato 5 dicembre 2020 22:47
I am an indie artist who is concerned about false and defamatory information about me on the website Wikitrusted.com. I have taken steps to request the removal of this content through a DMCA notice and plan to report the website to the FBI for internet crimes. The inaccurate information on the site includes false claims about my personal life, family relationships, and income. I have provided my contact information and a detailed takedown notice in my efforts to protect my reputation and brand. Thank you for your attention to this matter.
Reported by GetHuman6431111 on sabato 7 agosto 2021 15:46
I have been utilizing Wiki for an extended period; however, recently, whenever I try to access Wiki, a message pops up on my screen stating: "Your connection is not secure. The owner of www.wikipedia.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." Given Wiki's reputation and longevity, this message seems misleading. Can any action be taken to resolve this issue, or could you provide guidance on what steps I should take to address it? Thank you!
Reported by GetHuman-nprg on martedì 12 ottobre 2021 20:18
Wikipedia's claim that the [redacted] Presidential election was the most secure in American history does not align with the reality experienced by many voters. Issues with drop-off boxes, mail-in ballots, and lack of identification requirements have raised concerns about the election's security. Some individuals, like myself and my husband, received multiple mail-in ballots without requesting them, which could have potentially led to multiple votes being cast without consequences. Instances like this are not isolated, and there have been various pieces of evidence indicating possible voter fraud.
Reported by GetHuman-dlpnmusi on venerdì 3 dicembre 2021 19:45
I encountered a problem with the entry for Kurt Vonnegut's book "The Sirens Of Titan" on Wikipedia. I wanted to make some corrections to the information provided in the article. However, when I attempted to edit the sentence, the page suddenly changed and I received a threatening message from what appeared to be a clown-like individual. I responded that I did not appreciate being threatened. Since that incident, I have refrained from using Wikipedia as I have lost trust in it. I no longer recommend using Wikipedia to others. I wanted to share this experience so that others are aware. It would be helpful if I could have the opportunity to correct the sentence. While I believe Wikipedia has a great concept, the site seems to have deviated far from its original potential. I would appreciate hearing your thoughts on this matter. Thank you.
Reported by GetHuman6896022 on venerdì 10 dicembre 2021 02:05
I attempted to download the fact sheet on national immigration resettlement from your website but it appears to be nonexistent. I would suggest removing it from the site. I am trying to share this information with a conservative group that photographs immigrants entering the U.S. for free. My cousin believes they are offered high-paying jobs and a $[redacted] monthly stipend, which I find absurd. Unfortunately, I am unable to send him the correct information. Please address this issue promptly.
Reported by GetHuman-hruth on venerdì 17 dicembre 2021 16:52
I received an email stating that I supposedly donated $3.10 to the Wikimedia Foundation. The email mentioned my donation number CNTCT-[redacted]9 and stated that I can unsubscribe from fundraising emails but will still receive donation receipts. I want to clarify that I did not make any donation and do not wish to receive these emails. I am facing financial difficulties and cannot afford to contribute at this time. Please refrain from sending me any further donation requests. I will be unsubscribing from future emails.
Reported by GetHuman-mmbutler on mercoledì 22 dicembre 2021 15:33
Your information on the founders of Pink Floyd is incorrect. The original lineup included Bob Close on drums, Waters on bass, Sid Barrett on guitar, and their name was Sigma 6 initially. Later, they went by The Architectural Abdabs, then The Screaming Abdabs. They later hired David Gilmour and Richard Wright, replacing Barrett. Nick Mason also joined as the drummer. Barrett and Waters attended college - Barrett for art and Waters for architecture, inspiring the band's names. Please note that the correct spelling is "The Screaming Abdabs" as "abdabs" is spelled A-B-D-A-B-S.
Reported by GetHuman-daaviidb on martedì 28 dicembre 2021 02:39
I'm currently experiencing difficulty accessing Wikipedia pages and creating an account. Despite never having edited any content or had an account before, my IP address is blocked. This is puzzling since IP addresses are randomly assigned. My only interaction with Wikipedia thus far has been reading articles. I suggest implementing a system that does not solely rely on IP addresses for blocking users. This practice can create a hostile environment for users, which can be improved upon.
Reported by GetHuman6961521 on mercoledì 29 dicembre 2021 00:46
I recently read your article on fowl pest (Newcastle Disease). Drawing from my experience as a poultry pathologist, I can elaborate on the section regarding human infections. Like many colleagues, I experienced flu-like symptoms lasting 3 to 4 days, followed by conjunctivitis in both eyes, resolving within about 6 days. This cycle repeated over 12 years, with the last instances affecting only my right eye. A colleague faced more severe effects, with persistent conjunctivitis for over 5 years, and the virus could be isolated from his tears. Consequently, he was unable to use a microscope or make farm visits involving poultry, impacting his pursuit of a qualification in cellular pathology. Feel free to consider this information for inclusion with any necessary edits. I was unable to add it myself, so your assistance would be appreciated.
Reported by GetHuman-eandmeb on sabato 15 gennaio 2022 15:38

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