My name is Carla Eibenschutz, I am a Widex*s hearing aids user since **** and I have be...

GetHuman-carlaeib's customer service issue with Widex from October 2019

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The issue in GetHuman-carlaeib's own words
My name is Carla Eibenschutz, I am a Widex*s hearing aids user since **** and I have been most pleased with their support to my overall lifestyle. However, I find myself in the position of having to write this letter because of a recent and urgent concern regarding my aids* disfunction and the repair protocol that was offered to me by the Widex staff in my hometown. **Since I adquired my hearing aids, I have been very careful towards their proper use, I have attended regular appointments to make sure they are working properly and are up to date with any new adjustments they may need, and I have always made sure they are clean and dry. A few weeks ago I started noticing a misfunction in one of the two sides, so I went to my local Widex shop to see how to fix the problem. The staff member who attended me gave me a completely outrageous budjet ($*,*** USD with only a ** day guarantee) in order to repair the mild misfunction. I take it to be very unfair do to the cost of the aids themselves and all the regular visits and adjustments I have purchased over the years. I have become highly dependant of my hearing aids, they have become a necessity in my day to day life and I have been a loyal consumer of Widex, but I must say, this time the company has let me down. I write this letter in hope that you will understand the situation and offer a kind and viable solution as soon as possible.**This is all my Widex hearing aid user information:**Name: Carla Eibenschutz*Model: *-D-DA-****Serial No. (R): *******Serial No. (L): *******Authorised dispenser: Widex Ciudad de M*xico**Hope to hear from you soon,**Best regards,**Carla Eibenschutz.**e-mail: *****@***.com*cel: *** * ** ** ** ** **

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Widex

Customer service issue
Reported by GetHuman-carlaeib
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 59 customers so far
Similar issue to 50 others
0 customers following this

Timeline

GetHuman-carlaeib started working on this issue
Oct 16th, 2019 2:41am
GetHuman-carlaeib indicated the issue is not fixed yet.
Oct 16th, 2019 2:33pm

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