I was printing out a background report (which I had paid for via PayPal) and lost the w...

GetHuman-swaneebr's Refund a Charge issue with White Pages from June 2021

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The issue in GetHuman-swaneebr's own words
I was printing out a background report (which I had paid for via PayPal) and lost the website before I had finished. I have tried to go back to where I was when I was printing in order to print out the rest of the report but White Pages wants to charge me again for the full report. (even though I am considered a "Premium Member" because I have an account and pay a monthly fee on an automatic bank withdrawal.) White Pages "Help" told me to log into my account and at the menu at the top right corner click Account Dashboard. I could find no way to click on the dashboard. I've tried everything I could think of, including entering the order ID until I have gotten so confused I can't remember everything I've tried. The program simply insists that I have to pay the fee again to finish printing.

GetHuman-swaneebr did not yet indicate what White Pages should do to make this right.

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White Pages

Refund a Charge issue
Reported by GetHuman-swaneebr
Jun 2nd, 2021 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 518 others
0 customers following this

Timeline

GetHuman-swaneebr started working on this issue
Jun 2nd, 2021 10:09pm
GetHuman-swaneebr indicated the issue is not fixed yet.
Jun 2nd, 2021 10:14pm

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