I have a Whirlpool refrigerator: WRF***FIFMOD. Both ice making units stopped producin...

GetHuman-jsdejarn's Complaint issue with Whirlpool from September 2020

Help with my Whirlpool issue
First: share to improve GetHuman-jsdejarn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jsdejarn may need:
Name, Email address, Billing address, Phone number, and Order number
The issue in GetHuman-jsdejarn's own words
I have a Whirlpool refrigerator: WRF***FIFMOD. Both ice making units stopped producing. Called service and they set an appointment with a local Warranty Service. Five days later, the service company didn't show because our gate guard would not let them enter because of the late arrival. I called the guard for documentation and nobody tried nor turned away at the gate. I called the service people and was told it would be another week. After asking for the CEO, I*the service call was scheduled that day. In the mean time the fridge stopped cooling and I lost food. This unit has a problem and was never recalled. The parts are ** to ** days out(really)! I just lost my wife a few weeks ago and company is coming in town. No fridge for this weekend! I have been eating out. How ridiculous about parts and NO RECALL until it breaks down!!! Word of mouth will kill a product. Should make for an interesting conversation while we have to eat out or have food delivered! Have always supported Whirlpool in the past? Service sells!!!

GetHuman-jsdejarn did not yet indicate what Whirlpool should do to make this right.

How GetHuman-jsdejarn fixed the problem

We are waiting for GetHuman-jsdejarn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Whirlpool's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Whirlpool issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Whirlpool

Complaint issue
Reported by GetHuman-jsdejarn
Sep 9th, 2020 - 6 months ago
Not resolved
Seen by 33 customers so far
Similar issue to 681 others
0 customers following this

Timeline

GetHuman-jsdejarn started working on this issue
Sep 9th, 2020 2:46pm
GetHuman-jsdejarn indicated the issue is not fixed yet.
Sep 9th, 2020 7:29pm
GetHuman-jsdejarn indicated the issue is not fixed yet.
Sep 10th, 2020 12:59pm