I have a Whirlpool refrigerator: WRF***FIFMOD. Both ice making units stopped producin...

GetHuman-jsdejarn's Complaint issue with Whirlpool from September 2020

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The issue in GetHuman-jsdejarn's own words
I have a Whirlpool refrigerator: WRF***FIFMOD. Both ice making units stopped producing. Called service and they set an appointment with a local Warranty Service. Five days later, the service company didn't show because our gate guard would not let them enter because of the late arrival. I called the guard for documentation and nobody tried nor turned away at the gate. I called the service people and was told it would be another week. After asking for the CEO, I*the service call was scheduled that day. In the mean time the fridge stopped cooling and I lost food. This unit has a problem and was never recalled. The parts are ** to ** days out(really)! I just lost my wife a few weeks ago and company is coming in town. No fridge for this weekend! I have been eating out. How ridiculous about parts and NO RECALL until it breaks down!!! Word of mouth will kill a product. Should make for an interesting conversation while we have to eat out or have food delivered! Have always supported Whirlpool in the past? Service sells!!!

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Complaint issue
Reported by GetHuman-jsdejarn
Sep 9th, 2020 - 6 months ago
Not resolved
Seen by 33 customers so far
Similar issue to 681 others
0 customers following this


GetHuman-jsdejarn started working on this issue
Sep 9th, 2020 2:46pm
GetHuman-jsdejarn indicated the issue is not fixed yet.
Sep 9th, 2020 7:29pm
GetHuman-jsdejarn indicated the issue is not fixed yet.
Sep 10th, 2020 12:59pm