Service Request * ***********We have $*** invested into this refrigerator and spoiled f...

GetHuman-carlruss's Repairs issue with Whirlpool from May 2020

Help with my Whirlpool issue
First: share to improve GetHuman-carlruss's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-carlruss may need:
Name, Email address, Billing address, Phone number, and Order number
Top Tip from another customer
Depending on the type of damage to set up a repair you will need to call in.
The issue in GetHuman-carlruss's own words
Service Request * ***********We have $*** invested into this refrigerator and spoiled food due to it’s failure immediately after purchase. I am trying to get a refund on this refrigerator, since I cannot rely on Whirlpool product to deliver during the epidemic. Home Depot sent me to you to solve the problem since I am beyond ** days of ownership.**I’m a retiree with a liver transplant. I am immune suppressed, and subject to extremely bad outcomes from COVID-**. I can not have contact with other people, or any contaminated surfaces. My wife and I purchased the Whirlpool **.* cu. ft. Top-Freezer to help us weather the lock-down we are experiencing. We expected no problems because Whirlpool is a top brand with good reviews.**Unfortunately, Whirlpool customer service has not adapted to the new realities of a COVID-** world. This refrigerator has never really worked. It tested out OK for a few minutes, but we could not immediately put it into service because of COVID-** preparation. When we hooked it up and loaded it with food, it failed within a day. The failure ruined $*** of meat which had to be discarded, and another $** in milk and vegetables.**My first experience was ** minutes on hold waiting for a customer service representative. My contact with Whirlpool Customer Service was with Sholette in Florida region (***-***-****). She could only offer me a service appointment and an extension on the warranty. Since I can’t have anyone in the house, due to possible contamination, this was a non-starter.**She escalated my request to Tennessee, where I spoke with Kayla. Basically, same problem, no admission that COVID-** changes the way we do business, but she did offer a $** rebate. I asked her to escalate the problem to the Care Resolution Escalation Team, because the old ways of doing business do not match the COVID-** world. **Asking me to have a service-person in the house is a life-threatening event. This will not work! I need this refrigerator taken away, and a refund issued.

GetHuman-carlruss did not yet indicate what Whirlpool should do to make this right.

How GetHuman-carlruss fixed the problem

We are waiting for GetHuman-carlruss to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Whirlpool's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Whirlpool issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Repairs issue
Reported by GetHuman-carlruss
May 26th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 489 others
0 customers following this


GetHuman-carlruss started working on this issue
May 26th, 2020 11:12pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians