I ordered Jenn Air black cooktop cartridge from Marcone Appliance parts * times. Each...

GetHuman-danceten's customer service issue with Whirlpool from March 2019

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The issue in GetHuman-danceten's own words
I ordered Jenn Air black cooktop cartridge from Marcone Appliance parts * times. Each cartridge did not work and had to be returned A***BA MODULE $***.** I then ordered the cartridge from Amazon two times. Each time it did not work. I paid an appliance repairman $**.** to tell me there was nothing wrong with my jenn air cooktop outlet. He told me that each cartridge had to have been from a bad batch. I told Marcone Appliance in Commack NY that all replacements had been faulty. So Marcone ordered one from Louisville, Kentucky. That one worked!! I would like you to be informed that you may have a product that should be recalled. Meanwhile, I had to pay $**.** for a service call I would not have needed if I had a properly functioning cartridge. As a longtime Whirlpool customer, perhaps Whirlpool could reimburse me for the $**.** I was charged for a defective part. Thank You Pat Colmer ** Roslyn Court Port Jefferson NewYork ***** ********** ********** cell *****@***.com

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Whirlpool

Customer service issue
Reported by GetHuman-danceten
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1329 others
0 customers following this

Timeline

GetHuman-danceten started working on this issue
Mar 6th, 2019 7:10pm