I purchased a Whirlpool dishwasher a month ago, replacing a Frigidaire dishwasher that...

GetHuman-kaebee's customer service issue with Whirlpool from January 2019

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The issue in GetHuman-kaebee's own words
I purchased a Whirlpool dishwasher a month ago, replacing a Frigidaire dishwasher that was ** years old.*It's quiet and efficient, but the silverware rack is a disaster. I moved it from the door position to the back of the lower rack, but it is certainly not designed well. It's narrow, dark grey, and the slots for silverware are not uniform. You cannot put a knife in the front row, only forks and spoons. I'm not visually impaired, but this setup appears to be designed for the younger population. I questioned the wisdom of this design when I was shopping with the salesman at Lowe's, but this design appears to be the trend. I am past my learning curve of three weeks, and very frustrated and dissatisfied. Had I realized what a futile situation I was in, I would have retrieved my silverware rack from the Frigidaire that the installer hauled away. It was white and designed well. Your design team really dropped the ball here.**Kathleen Balbaugh*Model *WDT***SAHZ*
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Customer service issue
Reported by GetHuman-kaebee
Jan 16th, 2019 - 9 mons ago
I have an issue with Whirlpool too
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Jan 16th 3:47pm