I am writting to you because I am VERY DISAPPOINTED because I do not get a satisfactory...
GetHuman-jlzimic's customer service issue with Whirlpool from January 2019
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The issue in GetHuman-jlzimic's own words
I am writting to you because I am VERY DISAPPOINTED because I do not get a satisfactory answer from someone in the Whirlpool organization.*On July *, ****, I acquired, in Buenos Aires, the dishwasher model WLE**AF. It was used four times and then stopped working.*I made the corresponding claim to TE **** ****, which was registered under No. *********.*On October *, ****, the technician presented himself, who diagnosed that it should be taken to the factory for repair. The technician estimated that this could happen in the same week. Which did not happen.*On October **, I filed my complaint through the WEB page "http:**www.whirlpool.com.ar*atencion-al-cliente*servicio-tecnico*" and the unit was withdrawn on October **.*Since that date I have only received calls informing that they cannot repair the equipment and that they do not have a certain date.*I left my claims settled by the following means:*http:**www.whirlpool.com.ar*atencion-al-cliente*servicio-tecnico*******@***.com*https:**www.whirlpool.com*services*contact-us.html*https:**www.whirlpoolcorp.com*contact* (I re-entered on this page to settle a second complaint, I found that the access was removed.)*https:**www.facebook.com*WhirlpoolCorp**https:**www.facebook.com*pg*Whirlpool-****************posts**https:**www.facebook.com*WhirlpoolARG**https:**www.facebook.com*SERVICE-WHIRLPOOL-ARGENTINA-*****************https:**tuquejasuma.com**https:**www.argentina.gob.ar*defensadelconsumidor**https:**www.whirlpool.com*services*contact-us.html*I understand that may occur failures in any process, but I also understand that when this happens, the speed and effective after-sales service recomposes the confidence in the quality of the product purchased and that of its manufacturer.*Today that trust is already lost, it makes me think that the product has flaws that are difficult to solve.*This happens because the owners allow this action on the part of the management, or do not care.*Damages: the unit was purchased with the expectation of lightening the tasks in three birthday celebrations, Mother's Day, Christmas and New Year celebrations, plus two birthday celebrations in this January.*I have already bought another dishwasher of another brand and I want to recover (at current value) the money from the purchase, I no longer trust in the repair.*Regards
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