We purchased a new Whirlpool washer and Dryer last week from Al's Appliance in Green Va...

GetHuman-mbkearns's customer service issue with Whirlpool from September 2018

2 views
 | 
604 similar
 | 
0 following
Help with my Whirlpool issue
First: share to improve GetHuman-mbkearns's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mbkearns to get a Whirlpool rep on the line!
Always use the GetHuman Phone tocall Whirlpool. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-mbkearns may need:
Name, Email address, Billing address, Phone number, and Order number
The issue in GetHuman-mbkearns's own words
We purchased a new Whirlpool washer and Dryer last week from Al's Appliance in Green Valley, AZ*The washer is model WTW****FW* and the serial number is C*********We only used the washing machine once and noticed a loud vibration and the machine vibrating in Spin mode. We just had a technician out from Al's Appliance and he said the vibration is normal for this model and he said he gets complaints from other customers about the same vibration. *We purchased this machine to replace an older Kenmore model washer and we are really disappointed that we are told that this vibration is normal on these Whirlpool washers. *We purchased extended warranty on this washer the same day we purchased it which was last Wednesday September **th.*We felt that Whirlpool is a quality name and we were buying a good washing machine but this is very disappointing. *I called your customer service number to discuss this complaint in person with someone over the phone but was left on hold for almost ** minutes so I ended the call. *Not good customer service by Whirlpool. *What are our options here in this case?*Is the vibration and machine shaking in Spin mode standard on this machine?**You can call us at ***-***-**** for further information and we would like to hear back from you.**Thank you*Mike & Bobbie Kearns***** S. Camino Del Heroe*Green Valley, AZ *******PS we mailed the warranty cards on both the washer and dryer last week.
GetHuman-mbkearns did not yet indicate what Whirlpool should do to make this right.
I have an issue with Whirlpool too
How GetHuman-mbkearns fixed the problem
We are waiting for GetHuman-mbkearns to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Whirlpool's attention and get better help faster. Tap below to get started.
Having Whirlpool issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mbkearns fixes it.
This email address isn't valid

Whirlpool

Customer service issue
Reported by GetHuman-mbkearns
Sep 26th, 2018 - 9 mons ago
I have an issue with Whirlpool too
Not resolved
Seen by 2 customers so far
Similar issue to 604 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mbkearns started working on this issue
Sep 26th, 2018 8:15pm