We purchased a new Whirlpool washer and Dryer last week from Al's Appliance in Green Va...
GetHuman-mbkearns's customer service issue with Whirlpool from September 2018
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The issue in GetHuman-mbkearns's own words
We purchased a new Whirlpool washer and Dryer last week from Al's Appliance in Green Valley, AZ*The washer is model WTW****FW* and the serial number is C*********We only used the washing machine once and noticed a loud vibration and the machine vibrating in Spin mode. We just had a technician out from Al's Appliance and he said the vibration is normal for this model and he said he gets complaints from other customers about the same vibration. *We purchased this machine to replace an older Kenmore model washer and we are really disappointed that we are told that this vibration is normal on these Whirlpool washers. *We purchased extended warranty on this washer the same day we purchased it which was last Wednesday September **th.*We felt that Whirlpool is a quality name and we were buying a good washing machine but this is very disappointing. *I called your customer service number to discuss this complaint in person with someone over the phone but was left on hold for almost ** minutes so I ended the call. *Not good customer service by Whirlpool. *What are our options here in this case?*Is the vibration and machine shaking in Spin mode standard on this machine?**You can call us at ***-***-**** for further information and we would like to hear back from you.**Thank you*Mike & Bobbie Kearns***** S. Camino Del Heroe*Green Valley, AZ *******PS we mailed the warranty cards on both the washer and dryer last week.
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