We purchased a kitchen aid range from van reeders in Green Bay wi and when it was deliv...

GetHuman-tankerbu's customer service issue with Whirlpool from June 2018

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The issue in GetHuman-tankerbu's own words
We purchased a kitchen aid range from van reeders in Green Bay wi and when it was delivered the delivery people told us to run it for ** minuets to burn off any oil that was used to protect the porcelain. They both checked inside as well as my wife and Iand found nothing when we started it it began smoking and we found the plastic bag along with the plastic scraper and * sponges smoking. The plastic melted and ran down the vents by the heating element. We were instructed to run a cleaning cycle which we have done, * times, then we were told to burn it off at *** degrees which we have done with no results. We would like the range replaced. We also purchased a refrigerator and dishwasher at this time. We can’t use the oven at all.

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Whirlpool

Customer service issue
Reported by GetHuman-tankerbu
Jun 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 139 others
0 customers following this

Timeline

GetHuman-tankerbu started working on this issue
Jun 12th, 2018 10:34pm