I finally received a call from Whirlpool (at *:** pm, mountain time) after requesting a call-back through this service, only to answer an empty call. No one answered when I repeatedly said "hello." This online call-back service is a joke. I never spoke with anyone, yet the corner of my screen reads "fixed." I spent $*,***.** on a shotty KitchenAid appliance. The folks at Whirlpool do not seem to care about their customers since they don't answer the phones.

GetHuman-lauracof's customer service issue with Whirlpool from June 2018

Help with my Whirlpool issue
The issue in GetHuman-lauracof's own words
I'm trying to talk to a Whirlpool customer service rep over the phone, but no one ever answers the call. I remain on hold for hours, and listen to the same loop of songs over and over. I need to talk about a company that Whirlpool chose to do a repair on my wall microwave*oven combo. I do not wan to use this company because they refuse to accommodate my schedule. Will someone please call me, today, *******? My number is ***-***-****.
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Customer service issue
Reported by GetHuman-lauracof
Jun 12th, 2018 - 9 mons ago
I have an issue with Whirlpool too
Seen by 9 customers so far
Similar issue to 137 others
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GetHuman-lauracof started working on this issue
Jun 12th, 2018 8:30pm
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Jun 12th, 2018 8:41pm
GetHuman-lauracof indicated the issue is not fixed yet.
Jun 12th, 2018 9:37pm