I am writing this letter as a grave warning to any bird owners and as an appeal to the...

GetHuman-gvoxx's customer service issue with Whirlpool from May 2018

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The issue in GetHuman-gvoxx's own words
I am writing this letter as a grave warning to any bird owners and as an appeal to the producers of heating appliances, specifically ovens.**I live alone, my sole companion in life for the last ** years has been my Blue and Gold Macaw named Rio. She was a beautiful soul who loved people and was so very sweet. **Last Friday, May **, ****....She was in the same home as a new Whirlpool oven. This oven was new and was being used for the second time. Per the Whirlpool manual, she was not in the home for the first use. There is a burn in needed to off gas the chemicals and adhesives*insulation used in the manufacture process. However the manual is not clear on how to exactly do this, how to make it safe. So it was used once in an attempt to burn off these chemicals. On its second use Rio was in the home in another room with a dividing wall between the kitchen and the living room. Approximatley two hours after turning the oven on, Rio became affected, very labored breathing, became weak, unable to stand. We called the vet, brought her to the car and went a block down the road and she started moaning and making a sick, painful sound. She flapped her wings a few times and went limp. She passed away in my hands. I was inconsolable. **We know it was the oven because Rio was very healthy, young and vibrant bird. Her food was controlled and all other factors were as they had been for years. There were no other heat sources in the home. The lung lesions caused by these toxic gasses are unmistakable and cause nearly instant death. By the first sign of symptoms its too late.**I am heart broken and lost. Why are these companies allowed to produce such toxic appliances? Why dont they change chemicals? Its obvious they are well aware of the issue, its in their manual but what isnt there is an accurate procedure that guarantees safety. Just a warning your bird might die. How do I make your appliance guaranteed safe? Why dont they off gas the oven at their factory before shipping? Why dont they place bigger warnings on the exterior of the appliance?*How can you test for these gasses in your home?....a smoke detector will not do it, they are invisable and deadly. Her death looked extremely painful to her and was definitely painful for everyone who witnessed it. She was such a sweet heart and did not deserve this.**I feel like my life is over. I am so sad. I cant go on. Her personality was larger than life...The light in my life has been extinguished. To manufacturers, please stop producing deadly appliances.....to bird owners....Please do not take chances with new ovens or ANYTHING that produces heat or has Teflon on it. Also know that many things have deadly Teflon you might not be thinking of, like the heating elements of ovens, many pans, light bulbs, curling irons, waffle irons....just about any heating appliance. YOUR BIRD WILL DIE. I have always known about Teflon pans and got rid of everything Teflon when I got her as a baby ** years ago however this is starting to show up everywhere in new appliances. Besides Teflon there are a multitude of deadly gasses produced from other oven components. Its now obvious to me that one single "burn in" of an hour on high is NOT enough to render modern ovens safe. There is also no clear direction on how long or how hot it needs to be to render it safe. These manufacturers leave it to guess work and this is KILLING our family members.
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Customer service issue
Reported by GetHuman-gvoxx
May 25th, 2018 - 8 mons ago
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May 25th, 2018 3:03am