Dangerous & Defective Cabrio Washer

GetHuman694032's customer service issue with Whirlpool from May 2018

Help with my Whirlpool issue
The issue in GetHuman694032's own words
Have Whirlpool replace the parts or the entire washer if they don't have the parts. ... I am a long time customer of Whirlpool appliances. My old Whirlpool refrigerator is running just fine. But the CABRIO washing machine that I purchased new * years ago has rusted out parts that fell in the basket, damaging my laundry, because it was made from improper materials and bad design. Because of this, it exposed wires that caused my husband to get an electric shock when removing the rusty parts from the basket. I took photos at Whirlpool's request and found the entire plate inside the control panel was rusted. Rusted metal fell into the basket as I took photos. I was told they don't have those parts and was offered a **% discount on a new washer (the same price as the full price appliance store down the street).*This is not the first injury from this machine. My finger was sliced open by the glass that had popped out of a cracked lid and it had to be replaced. *This machine is defective. It should have been recalled. Whirlpool is aware of these problems. It's a safety hazard to customers. There are so many complaints about Cabrio that I couldn't read them all. Whirlpool is aware of these issues. *I read on the Whirlpool website: *BUSINESS WITH INTEGRITY *WE WILL PURSUE OUR BUSINESS WITH HONOR, FAIRNESS AND RESPECT FOR THE INDIVIDUAL AND THE PUBLIC AT LARGE. *I've not been able to use my washer for * months. Please inform your corporate office and Elaine in the safety department that Whirlpool should show a lot more integrity, honor, fairness and respect to their customers. Please make another offer. The offer you've made me is unacceptable. *Thank you.
The machine was defective from the beginning.
Replace the washer...this issue is not fixed.
**-** years
Spoke to customer service and the safety department
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Whirlpool

Cabrio Washing Machine
Customer service issue
Reported by GetHuman694032
May 17th, 2018 - 10 mons ago
I have an issue with Whirlpool too
Fixed
Seen by 6 customers so far
Similar issue to 244 others
0 customers following this
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Timeline
GetHuman694032 started working on this issue
May 17th, 2018 5:49pm
GetHuman694032 indicated the issue is not fixed yet.
May 17th, 2018 5:55pm