WhatsApp Customer Service Issues

I am requesting assistance in unblocking my number, +[redacted]11. The number was suspended without confirmation of any violations. It has been over 41 hours, and I have not received any responses to my emails sent since last Friday. I want to emphasize that I have been actively using WhatsApp for over a decade with the same number now blocked. I have always ensured compliance with the terms and conditions. I can guarantee that I have not breached any terms and conditions. As a Chartered Accountant, I rely on this number for work-related communication with my team and others. I am currently facing difficulties as I am unable to receive work updates due to this situation caused by your error. I trust you comprehend the impact this has on my work. Could you also clarify the reason for the number blockage and provide evidence of the violation?

Hello, my name is Daniella Salinas, and I am experiencing issues on WhatsApp. I am being harassed and receiving calls from different numbers. Recently, they also contacted my boyfriend, Walter Sandoval, at [redacted], demanding money I do not owe. They have threatened me, mentioning my family and children, and have even threatened to involve witchcraft if I do not comply. I have screenshots of the numbers and messages. Please assist us in stopping this harassment from individuals in Colombia. Thank you, Daniella Salinas.

Two days ago, I received a message from a +[redacted] number claiming to be from WhatsApp, alleging that someone had accused me of stealing their number and requested my verification code. I decided to ignore it. Little did I know, the same message was sent to one of my contacts who unfortunately provided their code. This led to hackers gaining access to their WhatsApp account and joining our group chat, where they saw my conversation and the code. Shortly after, my WhatsApp account was closed and banned due to a violation of their terms and conditions. I am unsure of what the hackers did to trigger the ban. I have reached out to WhatsApp support via email, but have not received any substantial response beyond the initial notification of my ban. I am uncertain whether my concerns are being addressed by a human support team or if automated responses are being used. How can I go about resolving this issue?

I need assistance getting my WhatsApp account reinstated after it was blocked for joining inappropriate groups. Unaware of the rules, I clicked on links to groups with pornographic content from the internet. I didn't stay to see any content posted. After a few hours, I found my account blocked when I checked my phone. I urgently require help with this as all my contacts are stored on that number.

I received a WhatsApp message from a school friend who said she mistakenly shared a verification code with me. As a result, I shared it back with her on Sunday. Today at 1 pm, I received the same verification code from WhatsApp, and shortly after, I received another code that led to me being logged out of my own account. Now, the app indicates that I cannot request another verification code until 10 hours have passed. This issue occurred on my Apple iPhone 11. Do I have to wait the full 12 hours to regain access to my account? Is there a way to resolve this without waiting, or do I need to change my mobile number?

While in Texas, Richard's home was damaged by storms, and tragically, two of his dogs also perished during this difficult time. In Cambodia, a challenging situation unfolded where he had to rely on the assistance of a Cambodian Doctor who ultimately put him in a tough spot financially. Due to unforeseen circumstances with his US bank accounts being frozen, Richard found himself unable to cover the expenses for a nurse sent by the doctor. This led to a distressing sequence of events where Richard felt he had no choice but to borrow money for his release and eventual return to the USA, only to face further hardships due to COVID-19. Now, with his bank account allegedly hacked and empty, Richard is in a dire financial situation, contemplating selling his home to settle debts accumulated during his time in Cambodia. The lack of funds has put a strain on his ability to seek legal aid or even basic necessities while navigating such challenging circumstances. Despite efforts to assist Richard financially, the writer is now unable to extend further help. Utilizing WhatsApp is crucial in staying connected and aiding Richard in his ongoing journey to recovery and overcoming the challenges he has faced.

Hola a todos. Mi nombre es Yaneisy Ravelo Fernandez y quería compartir una experiencia amarga que tuve hoy. Recibí un mensaje por WhatsApp de un amigo pidiéndome un favor con un código de verificación, lo hice sin dudar, pero luego me di cuenta de que era un estafa. Tras comunicarme con mi amigo, confirmé el engaño. Ahora mi cuenta ha sido hackeada y están utilizando mi información para estafar a mis contactos desde hace más de 6 horas. Mi número es [redacted] y necesito ayuda urgente para resolver esta situación lo antes posible. Agradezco cualquier orientación que puedan brindarme.

My phone number, +65 [redacted]7, seems to have been mistakenly banned. This is my first ban, and it's crucial to have access because I communicate with important clients and have banking information stored in WhatsApp. Changing my number after 25 years isn't an option. I need to understand why I was banned to avoid repeating any errors. Some warning would have been appreciated instead of an immediate ban. I work for a multinational company with contacts throughout South East Asia, and this situation is causing me distress. Please address this urgently. Thank you.

Good day, I recently provided my details to join a WhatsApp group and shortly after, I received a call from an unknown number ([redacted]6) claiming to be from the group. They mentioned sending a code which I unknowingly shared, assuming it was related to the group. However, it turned out to be a scam. I contacted the group admin who confirmed not sending any code. My WhatsApp account has been hacked, and messages soliciting funds are being sent to my contacts. I am unable to log into my account. I seek assistance on how to recover my account. Thank you.

Dear Sir, I have sent the following message to WhatsApp: "Dear WhatsApp Team, My number [redacted] has been mistakenly banned. Please unban it so I can continue using it. My friends, family, daughter, and colleagues all contact me on this number with important information. I kindly ask for your assistance in unbanning my number. Thank you in advance for your help and support 🙏. Someone has repeatedly attempted to hack my account and has asked for WhatsApp codes. I did not provide the codes, and the person threatened to delete my account. It seems that this attack on my number was orchestrated by someone else. Please help me as I have two-step verification in place. I desperately need your assistance to unban my number." They replied with the following message: "Hi, We believe that your account activity has violated our Terms of Service, leading to the decision to keep your account banned. Due to a high number of complaints about your account, we are unable to disclose specifics to protect our users' privacy. Please note that further responses to this email will not be read."

Hello WhatsApp team, I am Samuel. I'm reaching out because my account got suspended in error. Let me explain what happened honestly. Someone I don't know added me to a group that broke WhatsApp's terms without my permission. I never wanted to be part of that group or asked to join. It seems this person was there randomly, or someone reported me, causing my account suspension. Please, try to see things from my perspective. I didn't choose to be in that group that violated the terms. I hope you understand. Kindly reinstate my account as it holds vital contacts, chats, and important information. Thank you.

Dear Sir, I am writing to inform you that I am unable to access my WhatsApp account. It seems that my account has been hacked, as I cannot use my mobile device either. I had to reset my mobile and reinstall the WhatsApp application, but unfortunately, it is not working. The app is directing me to contact the support center for assistance. I have been using this account for nearly 10 years to communicate with my family and friends. I have always followed the rules and terms of the application and have never caused any issues. My account number is [redacted][redacted]. Your prompt assistance in recovering my account would be greatly appreciated. Regards, Sami Saleh

Hello there, I feel disheartened. This morning, I sent out New Month wishes to my friends along with several forwards on WhatsApp. Unfortunately, this resulted in both of my WhatsApp numbers, (+[redacted][redacted]) and [redacted]6, being banned. It is crucial for me to have access to these numbers as I play a significant role in various groups. After my initial number was banned, I switched to another number but faced a similar fate after informing everyone about the ban. I kindly request the removal of the block on my numbers as my actions were unintentional and necessary. I would also appreciate any guidance on WhatsApp rules to prevent this from happening again. Thank you for your understanding and assistance.

Please help me recover my WhatsApp accounts. I am unable to send messages or make calls as my accounts were cloned. The affected numbers are [redacted] and [redacted]. My name is María González López. Currently, I am using a Lanix [redacted] and a Samsung J5 that were cloned by Pedro Martínez Cazarin on his Sony Xperia XUltra with the email address [redacted] Legal action has been taken regarding this incident. I work with Telcel, Une Fon, AT&T, and Movistar for portability services and sales, handling personal client information such as full names, identification numbers, and phone numbers. It is crucial to prevent any misuse of this data. I seek assistance in recovering my accounts. You can contact me at [redacted]

*Create a Gmail account.* Next, send an email to [redacted] *Then, send this message:* "My WhatsApp account was mistakenly deactivated. Could you reactivate my phone number +[redacted]43? Please reinstate my phone number on WhatsApp. My account was compromised and then disabled on the app. Kindly review the situation and reactivate it. I assure you I will comply with WhatsApp's policies. I suspect a hacker guessed the verification code unknowingly causing the deactivation. Please eliminate the guessing risk on my phone number, so I may receive the code through a phone call or message to regain access to WhatsApp. Thank you. +[redacted]43"

I previously reached out via email but didn't receive helpful advice to address my issue. I've been using WhatsApp without any problems until I set up a business account. Shortly after, I began receiving notifications that my number wasn't registered on the app. This is strange because I've only ever used my mobile number for WhatsApp. Each time I update my business details, I keep getting the notification that my number is not registered. It's getting frustrating, and I would appreciate a resolution for this matter. Thank you.

Dear Sir & Madam, I have carefully reviewed your terms, conditions, and privacy policy. I sincerely apologize for my previous mistakes in violating your policies. I now realize the proper usage of WhatsApp and assure you that I will not repeat such errors. The mentioned number connects me to all the important members in my life. Kindly consider unbanning my WhatsApp number (+[redacted]65) this time. I assure you that I will strictly adhere to all terms and conditions moving forward. Thank you for your understanding. Best, PG

Hello WhatsApp, I recently contacted you regarding the ban on my number. You informed me that the account was suspended for violating conditions. I want to emphasize that there are hackers exploiting vulnerabilities to block numbers. I urge you to review this matter and lift the ban on my number. Thank you.

Hello, I would like to provide some information and ask for assistance: My name is D. and I am from Singapore, using an iPhone Pro 11 with the phone number (65) 9[redacted]. (A) Email Confirmation: Could you please ensure that my email on file is [redacted]? I need this email to receive WhatsApp notifications. (B) Resetting my PIN: I have forgotten my old PIN. Can you please send me a new one via email? (C) WhatsApp Reinstallation: I am trying to reinstall WhatsApp on my mobile phone. After receiving the activation code via SMS, I am prompted to resend the code, leading to extended waiting times. Currently, it shows "Resend Code in 2:51:22" at 10:28 AM local time in Singapore. Could you suggest an alternative method? For example, could you email me a link that I can open on my mobile to activate and access WhatsApp? Thank you for your help, D.

Over two weeks ago, my WhatsApp and Facebook accounts were hacked. The hacker pretended to be my nephew, claiming he needed help after allegedly having his phone stolen. Believing it was him, I followed the hacker's instructions to forward a message on Facebook. This allowed the hacker access to my accounts. The hacker then messaged my Spanish-speaking contacts, requesting $[redacted], promising to repay the next day. Recognizing the scam when the same request was made to me, I confronted the hacker who then targeted others in my contacts. I assured my acquaintances it wasn't me asking for money. Despite my efforts to alert everyone, the hacker continued contacting non-English speakers in my network. I disabled WhatsApp but haven't received the recovery email or code to regain access.