WhatsApp Customer Service Issues

Archive 39

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #39. It includes a selection of 20 issue(s) reported October 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe my WhatsApp number has been mistakenly banned, possibly for violating the ter... My account got banned without any explanation. My WhatsApp number is banned, I seek your assistance in resolving this issue. I am unable to recover my data and need help. Please provide the customer service number. I wish to report that my phone number has been banned from using WhatsApp. I would like to request unbanning of my WhatsApp Business account under the number ********** from August. Please consider unbanning my WhatsApp number. I request the reason for my WhatsApp ban and need to access important information. I need to deactivate WhatsApp on this number ********** due to a damaged SIM card affecting its use. My Whatsapp is banned for unknown reasons, and I seek clarification. Someone has hacked my WhatsApp, it is not working. Please assist. My WhatsApp account is banned, kindly lift the ban. Please unban my WhatsApp number [redacted] as soon as possible.
Reported by GetHuman5402706 on Monday, October 26, 2020 4:17 AM
Dear Sir, my WhatsApp number has been banned, and I believe it may have been a mistake related to the terms of service. I am unable to restore my data, and I seek assistance in resolving this issue. Your help in unbanning my WhatsApp number is greatly appreciated. Thank you.
Reported by GetHuman5402706 on Monday, October 26, 2020 4:17 AM
Hello, my WhatsApp number has been banned, and I believe it was done by mistake. I am unsure of the reason for the ban. I am unable to access my data and I am in need of assistance to restore it. Could you please provide a customer service number for me to contact? Thank you for your help.
Reported by GetHuman5402706 on Monday, October 26, 2020 4:17 AM
My WhatsApp number has been mistakenly banned, and I believe I may have unknowingly violated some terms of service. I am unable to restore my data, so I kindly request assistance in resolving this issue. Could you please provide the customer service number for further help? Thank you for your attention to this matter. --- Dear WhatsApp Admin, I am reaching out to inform you that my phone number has been banned from using WhatsApp without clear reasons. I am eager to understand the cause and seek guidance on how to restore my account. Your assistance in this matter is greatly appreciated. --- I have been unable to use WhatsApp as my SIM card is damaged, leading to the ban on my account. I urgently need access to my contacts. Please, could you disable the ban on my number ********** at your earliest convenience? --- My WhatsApp number appears to have been hacked, rendering it unusable on my device. I am prompted to log in without success. Please assist in restoring access to my account, as the situation is concerning. Thank you for your prompt attention.
Reported by GetHuman5402706 on Monday, October 26, 2020 4:17 AM
I believe my WhatsApp number has been mistakenly banned due to possible violations of the terms of service. I am unaware of the reason for the ban and seek assistance in restoring access to my account. I am unable to retrieve my data, so I kindly request your help. I wish to communicate that my business account with the number ********** has been banned in August. I urge for the unbanning of my WhatsApp number and request the necessary support to address this issue promptly. My SIM card is damaged, preventing me from using WhatsApp to access important contacts. I am puzzled by the ban on my WhatsApp number and seek clarification on this matter. My WhatsApp has been hacked, rendering it inaccessible, and I would appreciate guidance on resolving this issue. I kindly ask for the reactivation of my banned WhatsApp account associated with the number [redacted].
Reported by GetHuman5402706 on Monday, October 26, 2020 4:17 AM
My WhatsApp number, [redacted], has been banned, and I am unsure of the reason. I was unable to restore my data, and I need help to resolve this issue. Please provide a customer service number or assistance to unban my account. Thank you.
Reported by GetHuman5402706 on Monday, October 26, 2020 4:19 AM
Hello, my name is Alexandra. Yesterday, I received a text from WhatsApp asking me to press "verify" or "ok" to make changes to my account. After pressing "verify," my WhatsApp disappeared, and I couldn't retrieve it. I tried to put in my number again for the confirmation code, but nothing came through. On my other WhatsApp phone, it showed a different profile picture for my account, indicating someone else is using it to receive texts and calls in my name. This person now has access to my privacy, work documents, and timestamps that are being sent there. My phone number is also out of use because the SIM card expired, and the number has been allocated to someone else. My WhatsApp number saved is [redacted]9, and my alternative number for contact is [redacted]1. Any assistance is greatly appreciated. Thank you, Alexandra.
Reported by GetHuman-mironale on Monday, October 26, 2020 2:28 PM
I received a message from a trusted friend on WhatsApp asking me to forward a verification code as she accidentally sent it to my number due to phone issues. After sending it, I found myself locked out of my WhatsApp account. Upon attempting to recover it, I received text messages and phone calls with automated codes. WhatsApp then notified me of a 10-hour wait before requesting a new code. I have since warned friends and family online and discovered that messages requesting verification codes have been sent from my account.
Reported by GetHuman-sofiaazc on Tuesday, October 27, 2020 5:23 PM
My WhatsApp account has been banned. I kindly request for it to be reinstated as I rely on it for my studies. I need my WhatsApp account unbanned as it's crucial for my daily communication. My WhatsApp number was recently banned and I seek assistance to have it restored. I want to appeal the ban on my WhatsApp account. My personal WhatsApp account was unexpectedly banned and I'm in need of reinstatement. Please unban my WhatsApp account that was recently suspended. My account was banned unjustly and I request your help to resolve this issue. I would like to have my WhatsApp account unbanned as soon as possible. My WhatsApp account has been banned without explanation. I request your assistance in resolving this matter.
Reported by GetHuman5409789 on Wednesday, October 28, 2020 4:07 AM
Hello everyone, Yesterday, I was asked to input a verification code from a friend's Whazzapp account, and after doing so, I was unable to use the app. Despite waiting to request a new code, I was informed that I needed to wait several hours before trying again. This morning, when I received a new code and entered it, the account was still linked to someone else. I must now wait 9 more hours before requesting a new verification code. I attempted to uninstall and reinstall the app, but the issue remains unresolved. I contacted Whazzapp support, but unfortunately, they were not able to assist me. If anyone has any further suggestions on how I can regain access to my account, I would greatly appreciate it. Thank you.
Reported by GetHuman5410339 on Wednesday, October 28, 2020 11:09 AM
Dear WhatsApp Team, I would like to express my gratitude for the service you provide. Unfortunately, I encountered a problem as my number was unexpectedly banned on November 1st, [redacted], around 9:10 PM South African time. While saving client information, I received a message stating that my number was no longer registered on this phone, which was not accurate. Following the prompt to verify my number led to it being banned. I kindly request the unblocking of my WhatsApp business number to resume communication with my clients. Additionally, I seek guidance on preventing this issue from happening again to avoid a permanent ban without violating policies. Despite emailing [redacted] and [redacted], my issue remains unresolved. I am concerned about inadvertently violating WhatsApp policies when saving client information. I seek advice to avoid repeating similar mistakes and appreciate a prompt resolution. Thank you for your attention and assistance. Best regards, Ismail
Reported by GetHuman-ismaildu on Monday, November 2, 2020 8:27 AM
I urgently need your help. My name is Danny Junior, and my WhatsApp number was blocked for allegedly violating Community Policies. I apologize for the mistake as it happened when someone else had access to my device and added me to a malicious group without my knowledge. I received a malicious image file from a contact outside the country which caused the issue. Unlocking my WhatsApp is crucial for my work as I use it to communicate with clients, family, and friends. I assure you that this won't happen again. Your prompt assistance in reviewing and unlocking my WhatsApp account is highly appreciated. Country: Colombia WhatsApp: +[redacted]81 Device Model: Redmi Note 8
Reported by GetHuman5430892 on Tuesday, November 3, 2020 10:21 PM
My WhatsApp number has been blocked, and I believe I understand why. This is my legitimate account, essential for my university studies, and I acknowledge the error I made. I am facing an issue with WhatsApp, which is crucial for me. Recently, I encountered individuals in part-time groups offering jobs where one adds contacts to earn money. Unfortunately, after adding two contacts, they did not pay, and I didn't realize this could lead to a WhatsApp ban. I deeply regret my actions and plan to seek help from the authorities tonight. I hope to recover my account since it contains vital information and contacts for my university projects and assignments. I take full responsibility for this situation and feel powerless after losing access to my account. I kindly request a prompt response to guide me on the next steps to resolve this issue.
Reported by GetHuman-bovieyee on Saturday, November 7, 2020 8:32 AM
My WhatsApp number got banned, and I believe I understand why. I use this number for university work, and I see the error I made. I am facing an issue with WhatsApp, which is crucial for me. I recently met individuals in part-time groups who claimed to pay for adding contacts to groups. I added two contacts as instructed but never received payment. I now realize this action could have led to my WhatsApp ban. I deeply regret it and intend to seek help from the authorities tonight to resolve this matter. Restoring my account is vital because it contains essential information and contacts necessary for my university projects and assignments. I acknowledge my mistake and will involve the police. I have no affiliation with the company and take full responsibility for my error. I seek guidance on what steps to take next. My apologies for any inconvenience caused.
Reported by GetHuman-bovieyee on Saturday, November 7, 2020 8:38 AM
I need assistance with my WhatsApp account on my iPhone which has been hacked. The phone number affected is [redacted]. Despite being logged out, the hacker continues to access my messages and send suspicious messages to my contacts, requesting a 6-digit pin. I have visited the Apple store, reset my iPhone, and reinstalled WhatsApp multiple times to no avail. The situation worsens with each attempt to reactivate as I keep receiving fraudulent 6-digit codes that lock me out for increasing intervals. The hacker is exploiting these codes. I urge for my WhatsApp account linked to the number [redacted] to be blocked to prevent further misuse. I appreciate any help in resolving this matter promptly to safeguard my personal information.
Reported by GetHuman5443460 on Sunday, November 8, 2020 11:34 AM
Yesterday, on 08/11/[redacted], I mistakenly shared a WhatsApp verification code with an unknown number starting with [redacted]. This led to unauthorized messages being sent to my contacts, prompting me to uninstall WhatsApp. After re-installing it today at 10:45 AM, I received a new verification code and my account is now accessible. I'm concerned about its security status.
Reported by GetHuman-narainhp on Monday, November 9, 2020 4:52 AM
I recently fell victim to a hacking attempt that originated from a message I received from a friend requesting a 6-digit code. I made the mistake of sending it to them, and as a result, my account was compromised. I had to wait 12 hours to receive a resend verification code on my phone, +[redacted]7, entered it, but was then prompted for a second security pin that I did not have. Upon selecting 'forgot pin,' I was asked to wait 7 days before being able to access my account. I am trying to find a way to expedite this process and ensure that my account is secure once the 7 days are up. I have reached out to friends on Facebook and Instagram to notify them of the hack and advise against interacting with any messages from my Whatsapp. As someone who uses Whatsapp for both personal and business purposes, I am concerned about the sensitive information that the hacker may have access to. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you, Yechiel Klein (Billy)
Reported by GetHuman-whyklein on Monday, November 9, 2020 6:42 AM
I am currently facing an issue with WhatsApp. After buying a new phone, I tried to activate WhatsApp on my new iPhone 6 but received a message stating my phone number +[redacted] 81 [redacted] has been banned. I have been using a burner phone without internet access recently, yet I still got banned. My last seen status on WhatsApp was Wednesday, and I have been receiving activation codes from an unknown source. I have not used these codes anywhere. This situation is perplexing as I rely on WhatsApp for work communication. Urgent assistance to unban my number from WhatsApp is requested. Best, Andrea
Reported by GetHuman-kondirim on Tuesday, November 10, 2020 10:17 AM
My number, [redacted], has been banned from using WhatsApp. Could you please activate it? I'm unsure whether my WhatsApp account at [redacted] is safe or still vulnerable to hackers. WhatsApp isn't working for me. My number has been banned from using WhatsApp. Someone hacked my WhatsApp, as it's asking me to verify my phone number when I open the app. Why has my WhatsApp been banned, and how can I reopen it? I really need WhatsApp. Please reopen it for me. I'm having trouble opening my WhatsApp account, it's requesting a two-step verification code multiple times. Hi, my WhatsApp is not working, how can I fix it? My number is blocked, please unban and review it ([redacted]). My mobile number has been blocked/banned by WhatsApp Messenger. I kindly request you to review and unblock it. I am unable to connect to WhatsApp; it says I'm banned from using it. Please assist me. Hello, my WhatsApp number, [redacted], has been banned. Please help me unban it. Hello, my WhatsApp number has been banned.
Reported by GetHuman5459163 on Friday, November 13, 2020 9:38 AM
I am unable to receive OTPs. My WhatsApp account has been hacked, someone tricked me into sending an OTP and gained access. I have contacted customer service. Good morning, WhatsApp support. It is a great day; I have been without access for almost a month. I am not requesting any OTP for these days. Hello, WhatsApp team. My WhatsApp account has been blocked by my parents; please remove my WhatsApp account. My account has been hacked, and someone is using WhatsApp on my number; please block it and verify the account. Do not verify the number provided by me; I will download the latest version of WhatsApp. My number [redacted] has been banned from using WhatsApp; can you please activate it? My WhatsApp is banned. Please reinstate my number [redacted]. No one calls me, and my number is [redacted]; I always end up banned; I do not know what I want. I want to report.
Reported by GetHuman5469914 on Tuesday, November 17, 2020 7:55 PM

Help me with my WhatsApp issue

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