Hello and good morning,*My name is asmar eid, my account is stolen*hacked for the past...

GetHuman-asmarxce's Hacked Account issue with WhatsApp from September 2020

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-asmarxce's own words
Hello and good morning,*My name is asmar eid, my account is stolen*hacked for the past ** days and I been emailing WhatsApp back and forth , and they don't help me at all it looks like an automated machine reply's back same emails and no help at all , I own this phone number for years but I never had a * step verification I guess that's how they stole it or I don't know how, I have prove its my phone thru T-Mobile .*they keep sending me security code via calls and sms with code I have no idea how they got in to it.*I never used WhatsApp web, I never lost my phone, I never share QR or any code with anyone , or have any forwarding calls to any other phones .*they keep telling me that my account is active and on with no problem , I tell them yes but its not me using it its whoever stole my account they naked pictures and other profile pictures that's not mine .*I tried everything there is no help what so ever from WhatsApp ,they keep telling to wait * days to reset my two step verification .*every time I wait the * days and try to reset there is no option that gives me to reset it , because who ever using my account keep changing codes on my account .*I still access to my phone and phone number with no problem I called my cellular provider I put more security on it , calls work text work fine .**all I need is my account back if you can help me please.**thanks in advance !!

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Hacked Account issue
Reported by GetHuman-asmarxce
Sep 14th, 2020 - 5 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 24187 others
0 customers following this

Timeline

GetHuman-asmarxce started working on this issue
Sep 14th, 2020 2:27pm
GetHuman-asmarxce indicated the issue is not fixed yet.
Sep 14th, 2020 7:02pm
GetHuman-asmarxce indicated the issue is not fixed yet.
Sep 14th, 2020 7:05pm

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