WhatsApp Customer Service Issues

Yesterday, my Whatsapp number +[redacted]83 was banned. I suspect someone in one of my groups falsely reported my number, leading to the ban. I reached out to Whatsapp Customer Support yesterday, but the issue remains unresolved. As a practicing Supreme Court lawyer, all my client meetings and document exchanges occur through this number. With Covid, most of our virtual meetings rely on Whatsapp video calls. I kindly ask for the ban on my number to be lifted. Your assistance in resolving this matter is greatly appreciated. Thank you. Kamlesh Kumar

Hello, I recently encountered an issue with Whatsapp Business and the regular Whatsapp application. Despite carefully reviewing the terms and conditions, my number, +91 [redacted], was blocked on both platforms. As a regional distributor at AT Pharma in the Pharmaceutical sector, I depend on these apps for daily updates and communication. After reaching out to Whatsapp support, they mentioned a "commercial terms" violation, but I am confident that I did not breach any rules outlined in their terms. This unexpected blockage has disrupted my work routine, and I am in urgent need of assistance to unblock my number. I kindly request a quick resolution to this matter as my business operations are being affected. Your prompt attention to unblock my number would be greatly appreciated. Thank you for your support, A.T.

Hello, I received your email regarding the banning of my WhatsApp account. I would appreciate it if you could review my account and provide more information about the violation that led to the ban. Thank you for your attention to this matter. Best, [Initials]

Dear Whatsapp team, I manage over 90 Whatsapp groups for the Human Resource Service Centre in Uganda, where we share information on CVs, interviews, and job opportunities. These groups serve as educational platforms where job postings are made. Recently, I advertised on Facebook with the intention of creating a new Whatsapp group in various countries including Tanzania, Rwanda, Kenya, Zimbabwe, and several others to extend our services. In addition to these groups, I also operate a job board on www.humanresourcecentre.com where you can learn more about our work. Unfortunately, I received a notification this morning informing me that my Whatsapp number has been banned. I am seeking clarification on the reason for this action and guidance on how I can restore my Whatsapp number. This number is essential for my business operations and impacts the functionality of the Human Resource Service Centre. I apologize for any unknowing violation of Whatsapp's rules and regulations and sincerely ask for forgiveness. I hope to receive a response at your earliest convenience. Best regards, Ivan N.

I recently found out that there is a WhatsApp account pretending to be me and scamming people. I am not involved in any criminal activities as I am employed by a multinational company. I contacted the local service provider who informed me they cannot disable or block the WhatsApp account. I have already blocked the number and removed the SIM card, but I need your help to urgently block the account. By re-verifying the account, the user will be kicked out, putting a stop to any ongoing fraud. The fraudulent account is using a fake number.

I would like to request clear evidence and valid reasons for the ban on my WhatsApp number. Without substantial proof of wrongdoing, the decision to block my number seems unjustified. I assure you that I have not engaged in any illegal activities through WhatsApp and believe in my innocence. If there have been any misunderstandings or misinformation, I urge you to reconsider and lift the ban promptly. I am certain that someone may have deceived you with false information, and I am prepared to take legal action against them if necessary. Please unblock my WhatsApp number +[redacted]28 as soon as possible. Thank you.

My account has been hacked, and someone is sending messages to a large number of Whatsapp users posing as me. My account has been banned, and it's distressing because it's crucial for my college and student life. Please reinstate my account, as it's my primary means of communication within college groups. Thank you for your assistance.

I need help transferring my WhatsApp data to my new phone. My old number was [redacted], and my new number is [redacted] in Canada. After experiencing phone issues, I contacted Apple for backup assistance. Upon resetting my phone, I re-downloaded WhatsApp from the Apple Store. Initially, I entered my old number to retrieve my data but couldn't proceed without a code. Since I no longer have access to that number, I tried using my new number. Unfortunately, this method did not restore my WhatsApp data, which contains essential information I urgently require. I am distraught over this issue. If you can assist me in resolving it, I would greatly appreciate it. Please reach me at [redacted]

Hello, I am reaching out regarding the banning of my WhatsApp number. My account has been banned, and I believe this may have been done in error. I kindly request a review of my case. I understand the importance of following WhatsApp's Terms of Service. I would like to address any issues that may have led to the ban, and I am committed to using the platform appropriately moving forward. I appreciate your attention to this matter and hope for a prompt resolution. Thank you.

Unfortunately, I fell victim to a phishing scam. Initially, a friend messaged me requesting I forward a WhatsApp business verification code. Shortly after, I received a message saying my account was no longer registered. Despite requesting a verification code, I remain locked out. Friends have mentioned receiving the same scam message supposedly from me. It appears my account is being used by hackers. I urgently need my account locked and some assistance. My phone number linked to the account is +[redacted]93. Thank you.

Hello Whatsapp Team, I recently discovered that my number has been banned from using Whatsapp. If I unknowingly violated any policies, I sincerely apologize for that. However, I kindly request for my Whatsapp number, [redacted], to be unbanned. This number is crucial as it is my personal number where I am connected with numerous friends, family members, and important business customers. I assure you that if given the opportunity, I will adhere to all terms and policies without any further issues. I appreciate your understanding and assistance in this matter. Thank you.

If your account is stolen, the process to block access from the "attacker" involves re-registering and activating two-step verification. If the attacker has set up a 6-digit PIN, you won't be able to re-register immediately. Entering the wrong PIN locks the account, leading to a one-week wait before resetting it. WhatsApp confirms there is no instant solution; you must wait. Once you regain access, it is advisable to 1) enable two-step verification and 2) sign out from other devices. Instructions for these actions can be found online. Avoid sharing your verification code to prevent unauthorized access to your account.

I am experiencing difficulties with the functionality of your app. Each time I try to update my status on WhatsApp, the app freezes and becomes extremely slow. It is causing delays in sending and receiving messages, sometimes taking up to 23 hours to send a single message. I have tried numerous troubleshooting methods including restarting my phone, toggling airplane mode, resetting network settings, reinstalling the app, changing SIM cards, and more. Interestingly, using a different number on the same phone allows the app to work correctly. I am hesitant to resort to extreme measures such as changing my phone number, switching to a different device, or losing my WhatsApp backup. Are there any other solutions you can recommend to resolve this issue?

Hello, I recently changed my phone number, but I was still using my old number on WhatsApp alongside my new number. Unfortunately, when I got a new phone because my old one broke, I couldn't verify my WhatsApp account on the new phone as the verification code was sent to my old number. This caused an issue as my main phone line number was different from my WhatsApp number. I'm worried about losing my old chats and contacts. Is there an alternative method to verify my old account without losing any data? Thank you.

Dear Sir/Madam, Thank you for responding. Last month, I unknowingly clicked a malicious link on Facebook related to PUBG. As a result, both my PUBG and Facebook accounts were compromised. Two weeks later, I received a notification that my WhatsApp account, linked to +91 [redacted], had been banned. I want to clarify that I did not violate any terms or policies on WhatsApp. My WhatsApp number was also used to create my Facebook account, so I suspect the same hacker may have interfered with my WhatsApp. I kindly urge you to restore my WhatsApp number promptly to avoid losing contact with my family, friends, and colleagues. This number is essential for my daily communication needs. Your assistance in resolving this matter is greatly appreciated.

We are inquiring with WhatsApp regarding the suspension of our pharmacy's business account. Initially, our account was standard until we were persuaded by online advertisements to upgrade it to a business account for added benefits. Following this modification, we received numerous distressing calls from loyal customers unable to contact us easily via WhatsApp, only to discover our account had been banned. We have reached out to WhatsApp support, providing request number #[redacted][redacted]. Our community pharmacy, located in the heart of Egypt's capital, serves customers by accepting orders through WhatsApp and delivering medications to their homes. All our products are legally approved in Egypt, and we operate with the necessary permissions. We kindly request assistance in rectifying this issue promptly. Thank you for your cooperation. Nady Pharmacies [redacted] El-Hegaz St., Heliopolis, Cairo Mobile: +20 [redacted]

Good morning, this is Racheal Tshabalala from South Africa. I am reaching out regarding a concern we have with another WhatsApp user. Some individuals are joining our groups, sending us inappropriate stickers and images repeatedly (over 50 times), and then exiting the group. This behavior is making us feel uncomfortable as we use these groups for important information. Could you please consider banning these users from using WhatsApp in the future? Thank you in advance for your help.

My WhatsApp account was hacked by someone who misused it. I noticed this when attempting to create a new account and found out my number was banned. I sent an appeal to WhatsApp and it was unbanned after some time. Upon opening my account, I discovered numerous unknown inappropriate messages, leading me to realize that my number was associated with an account used by an unknown person. Consequently, I decided to delete my WhatsApp account due to being hacked. What steps should I take next?

Hello, Around a month ago, my Samsung Galaxy S7 accidentally fell into hot tea, rendering it unusable. I was informed that it couldn't be repaired and the data was lost. My phone number, both then and now on my new phone, is +[redacted]0. However, the WhatsApp number connected to the old phone, which used an earlier SIM, was different (+[redacted]1). I want to install WhatsApp on my new phone and switch the number without losing my chats. The old phone is damaged beyond repair, as is the SIM with the WhatsApp number. How can I transfer my WhatsApp number to my current phone number while retaining the backed-up data, considering the old device and SIM are no longer functional? Thank you.

Hello and good morning, My name is Asmar Eid, and my account has been stolen or hacked for the past 15 days. I have been exchanging emails with WhatsApp, but I am not receiving any helpful responses. It seems like I am only getting automated replies, and I am not getting any assistance. I have owned this phone number for years but never had two-step verification enabled, which might be how the hacker gained access. I have proof that the phone is mine through T-Mobile. The hacker keeps sending security codes via calls and SMS that I am not familiar with. I have never used WhatsApp web, lost my phone, shared QR codes, or forwarded calls to other phones. Despite informing WhatsApp that someone else is using my account to post inappropriate pictures, they say my account is active with no issues. They ask me to wait seven days to reset my two-step verification, but the options given do not allow me to do so as the hacker keeps changing the codes. I can still access my phone and number without any problems, as I have added extra security through my cellular provider. All I need is help in recovering my account. Thanks in advance.