My whatsapp number and the number of my wife were both banned at the same time on the n...

GetHuman5319378's Appeal Ban issue with WhatsApp from October 2020

24 views | 24324 similar | 0 following
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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5319378 will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5319378 can let us know if they help or not.
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Before contacting them, items GetHuman5319378 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If you have lost access to your account or have banned you may not be able to get your account back at all. Please make sure the country you are in allows WhatsApp services.
The issue in GetHuman5319378's own words
My whatsapp number and the number of my wife were both banned at the same time on the night from Saturday to Sunday.*We have no idea why.*We wrote several times to their support email address and we have the feeling all answers are generated by bots. All we got as specific information is, that there are several complaints against us. Whatsapp refuses to give more information, there is no way to get a human to check the available data in a more intelligent way, and my wife was cut off from * student groups plus all the other stuff, while I have no access to several provider and customer account numbers.**We doubt that there were real complaints, because there is zero activity on whatsapp that molested others.**Since it is a weird coincidence, that both of us were banned, there is only one explanation: Somebody (that we are not able to identify) used several different phones to file a complaint against our numbers. Not one of the used phones had whatsapp interaction with us, and that means, that if whatsapp had done a check to verify if there is data evidence (whatsapp chats between the numbers), they wouldn't have banned us.**Legally speaking, it is like if you are condemned, and you do not get the right to appeal against the sentence, that could be based on fake evidence or even non existent evidence, and a malignant accuser gets the advantage to stab you on your back, protected and kept hidden by a not well thought cleanup system.**Our numbers are both mexican:**** ** ****-**** Laura Gabriela Sagastegui Rodriguez, **, university teacher**** ** ****-**** Orazio di Bella, **, business owner.*Who is wrinting is Orazio. My wife is busy ** hours a day having six different classes.*I do never send spam mail. Maybe I share memes to * people in a month. I use * groups for our company and post information and pictures of documents there (I have only two people working in the company. * people are working from home. * people are being paid (it's six months now) for staying safe at home doing nothing). I do not have the profile of somebody who fights with others, I do not share pornography, I have zero relations to illegal activities.)**It is a big shame that whatsapp is so easy to manipulate against others!.

GetHuman5319378 did not yet indicate what WhatsApp should do to make this right.

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WhatsApp

Appeal Ban issue
Reported by GetHuman5319378
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 24324 others
0 customers following this

Timeline

GetHuman5319378 started working on this issue
Oct 1st, 2020 3:25am
GetHuman5319378 indicated the issue is not fixed yet.
Oct 1st, 2020 2:23pm

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