Yesterday my friend sent me a message asking for a six digit code which I sent her. Eve...

GetHuman-inesnen's Hacked Account issue with WhatsApp from May 2020

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-inesnen's own words
Yesterday my friend sent me a message asking for a six digit code which I sent her. Every since my account has been hacked and I do not have access to it anymore. I tried deleting and re-downloading the app however this just meant I had to wait ** hours until I could try putting an authentication code. I waited the ** hours and put the sixth digit authentication code sent to my number however after it asked for another code for a two step authentication which I didn’t know. I’m guessing the hackers set up this two step authentication and so I do not have access to the second code and my account is no longer associated to my email address so I can’t get a new code. **Meanwhile the message that I received from my friend is being sent from my accounts to a lot of my contacts and the same thing is happening to them.

GetHuman-inesnen did not yet indicate what WhatsApp should do to make this right.

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WhatsApp

Hacked Account issue
Reported by GetHuman-inesnen
May 20th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 25154 others
0 customers following this

Timeline

GetHuman-inesnen started working on this issue
May 20th, 2020 7:59am

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