WhatsApp Customer Service Issues

I am encountering an issue while trying to log into Whatsapp on my iPhone. The error message states that my phone number, +1 [redacted], is banned. Despite providing proof that I am not using a VOIP, Whatsapp support is asking for further documentation, and the instructions given so far do not apply to an iPhone. I have been stuck in a loop of sending my phone bill to prove I am using a normal SIM card. This problem occurs whenever I attempt to log into Whatsapp on my iPhone 7 running iOS 13.3.1. I am unsure which policies I have violated and would appreciate assistance to resume using Whatsapp for communication with my family. Thank you for your help and prompt attention to this matter.

Dear Team, I recently experienced a ban on my personal WhatsApp account ([redacted]) due to what I believe to be an influx of spam reports from someone. This has caused me significant trouble as I use WhatsApp for both personal and work-related communication, impacting over [redacted] of my contacts including relatives, friends, customers, and family. Despite reaching out through multiple emails, I have yet to receive any assistance. The issue arose when my wife accidentally reported my number while using WhatsApp on her device. This has been a challenging situation for me and those who rely on contacting me through the app. I kindly request your assistance in resolving this matter promptly. Thank you.

I recently received a WhatsApp message from someone I thought I knew, but it turns out their account was hacked. They asked for the verification code that was sent to me by mistake, which I provided thinking it was a bot. Unfortunately, they managed to gain access to my account. I didn't realize the importance of the code until then. After waiting 12 hours for a new code, I was informed that I couldn't request one as I had tried too many times. I'm now concerned about whether the other person can still access the account.

Dear Team, I recently got banned from using my personal WhatsApp account. I believe someone reported my account for spam, resulting in this ban on my personal number. I have reached out through emails but have not received any assistance yet. This ban has caused significant trouble for me as I am unable to communicate with over [redacted] relatives, friends, customers, and family members. Just yesterday, while my wife was using her phone, she accidentally reported my number. This situation has caused a lot of distress for me, and I am seeking your help to resolve this issue promptly. Thank you for your assistance. Best regards, Gopal verma [redacted]

It appears there might have been a misunderstanding regarding my WhatsApp account. I believe there has been an error in suspending or banning my account as I have not violated any terms of service. I was only participating in groups and did not engage in any harmful activities. I kindly request a review of my account status and ask for it to be reinstated promptly. Thank you for your attention to this matter.

Please stop blocking my WhatsApp account! Cease banning me from WhatsApp! I was simply sharing good photo content in some groups, that's all. Everyone was being mean to me because of my identity, but they are the bullies, not me. Please stop blocking my WhatsApp account! Cease banning me from WhatsApp! I was just trying to share good photo content in some groups. Everyone was bullying me because of my identities, but I am not the one at fault. Please stop blocking my WhatsApp account! Cease banning me from WhatsApp! I was sharing good photo content, that's all. Everyone was bullying me because of who I am, but they are the ones in the wrong.

I am experiencing issues with my WhatsApp account being blocked repeatedly. I was only sharing photos in some groups. There have been instances of bullying directed at me because of my characteristics, but I believe the responsibility lies with those who are harassing me, not with me.

Good afternoon, as I have already explained several times, my WhatsApp account is blocked and I do not believe I have violated the terms of use of the company. I would like to reiterate that I belong to several associations that manage aid for people in need, and many individuals are in the chat groups of these organizations. Due to administrative reasons, I cannot add them to my contacts list. I hope you understand the situation. I kindly request the restoration of my WhatsApp account with the phone number +[redacted]6. Sincerely, Juan M. M.

Last Saturday, February 15th, I received a notification stating that my Whatsapp Business number has been banned. I have contacted Whatsapp support/customer service via email, but I am yet to receive a response. I implore for your assistance. My company, an online English academy, solely relies on this number to communicate with our customers and students, which has been in use for many years. Transitioning to a new number is not feasible as it would harm our established online presence with numerous advertisements linked to the banned number. Despite my efforts to comply with Whatsapp Business Terms and Conditions, I am uncertain of the reason for the ban. It's possible that sending messages to contacts who have not added me may have led to this issue. I apologize if this violated any rules and kindly request clarification to rectify the situation. Your responsiveness is crucial as Whatsapp Business is essential to the success of my company. Your prompt reply is greatly appreciated. Sincerely, S.L. Morales Manager Bogotá, Colombia.

I would like to report that my mobile number, +[redacted]79, was hacked on 08/02/[redacted] (IST), resulting in someone changing the profile picture to inappropriate content on my WhatsApp account that I hadn't used for the past 7 months. Despite my efforts to log in and rectify the situation, my account was banned unfairly. I suspect the misuse of my account may have occurred outside of Tamil Nadu, India, where I reside. I have already contacted WhatsApp via email, but no action has been taken. This incident has caused embarrassment in front of my friends and relatives who saw the inappropriate content. I urgently request the Whatsapp Team to address this issue promptly, restore my account access, and remove the unauthorized profile picture associated with my mobile number. Thank you for understanding the urgency of my situation.

Please cease reporting my WhatsApp account, refrain from denouncing and blocking it. Kindly leave my account undisturbed. I believe I am entitled to regain access to my account. I have never disrespected or harmed anyone intentionally. My only actions involve expressing my opinions, ideas, solutions, truths, realities, and philosophies. I am against any form of online censorship and discrimination. I urge for the reactivation of my WhatsApp, Facebook, Pinterest, and Google+ accounts promptly. Please refrain from passing judgment on me. No one is flawless, including myself, and perfection is not my goal. I maintain a positive attitude with a smile on my face and stories to share. Base any judgment not on assumptions but on understanding my joys and struggles. In reality, refrain from judging me altogether, as only I know my true self.

Good afternoon, I have read through your terms of use, and as I mentioned before, the only condition I may have violated is being in groups with people who are not on my contact list for logical reasons. However, all the individuals in these groups, like myself, are also in violation of your terms of use. I ask for your understanding and assurance that this situation will not occur again in the future. I kindly request the reactivation of my account as its suspension is causing inconvenience not only to me but also to people who need to get in touch with me and have limited resources. Sincerely, Juan M. M. Phone number: +[redacted]6

Hello, I am seeking help regarding a situation with a letter sent to me by my late ex-boyfriend, Tzur Ezra, in a DOCX Word file named 'מכתב לרותם דרום אמריקה' on 10.12.[redacted] through WhatsApp. Since his passing on 8.1.20, I cannot locate this file on my phone and have checked all my email, drive, and phone files. Unfortunately, I am unable to access his phone directly as I am in South America while it is in Israel. The file size is about 17kb. I appreciate any assistance in retrieving this file if it is stored in your systems. Thank you in advance for your help. Best, Rotem Ann Pearl

Hello, Facebook support team, I am writing to you regarding a situation with a file sent to me by Tzur Ezra before his passing on 8.1.20. The Word file named 'מכתב לרותם דרום אמריקה' was sent to me on 10.12.[redacted] through WhatsApp. Since his passing, I have been unable to locate the file on my phone, email, or drive. Unfortunately, I cannot access his phone as it is in Israel, and I am currently in South America. The file size is 17kb in Word format (DOCX). I kindly request your assistance in checking if the file is stored in your systems and would be grateful if you could help me retrieve it. Thank you for your help, Rotem Ann Pearl.

My mobile phone number, [redacted], has been hacked. A person named Richard Abigail, who is on my WhatsApp list but whom I have not contacted since April [redacted], has somehow gained access to a group chat from [redacted] to [redacted] on WhatsApp Messenger. He has been sending text messages through my number to everyone in the group. Although I blocked him, he was still able to send a message yesterday. His name is only visible to me in the group. Richard's mobile numbers are [redacted] & [redacted]. I am concerned about his access to my phone and would like assistance in removing him from the group and ensuring my phone's security.

My 11-year-old son tried the Mint Mobile service but didn't renew it within 60 days, leading to his phone number being reassigned, possibly compromising his WhatsApp account. I'm concerned about the privacy implications and the safety of his messages. How can we remove his contacts from the WhatsApp account now held by someone else? This situation seems like a major oversight, especially for children. Losing all contacts and personal messages is a significant inconvenience. The attached images show my son's contact information and a message I sent to his account, possibly being seen by a stranger. This is concerning and unsettling. I plan to contact my representative regarding better regulations. Will the new person be able to read messages from my son's contacts? This is incredibly invasive and unacceptable. You can contact me at [redacted] if needed.

Hello Whatsapp Team, I wish to address that my number has been banned from using Whatsapp. I sincerely apologize if I unknowingly violated the terms or policies; it was unintentional. I have been utilizing Whatsapp solely for sharing educational content with friends and groups. Unfortunately, my ban has caused disruptions in communication with my family, friends, and others, creating inconvenience for all parties involved. I kindly request your assistance in unbanning my number as this situation is causing significant difficulties for me. I greatly appreciate your understanding and eagerly await your response. Thank you. Whatsapp Number: +[redacted]70

Over the weekend, my family and I celebrated my 40th birthday with a trip to Center Parcs in Suffolk, England. To share the memories, I created a group on WhatsApp called "CP PHOTOS" and shared photos and videos of us in the pool with our children. Unfortunately, all members of the group, including myself, have been banned from WhatsApp. This has greatly impacted our daily communication for both personal and professional matters. Despite reaching out to the WhatsApp support team, we have not received any clear explanation or resolution regarding our ban. We believe it might be due to the group name and content related to our children, but we assure you it was all innocent. This situation has been very distressing for our families. We would appreciate any guidance on how we can potentially reverse this ban. Thank you for your assistance in advance.

I am part of a WhatsApp group, and there has been a terrible mishap. One of my cheeky friends mistakenly sent highly inappropriate photos and videos to our professional group using my phone. The admin, Lavert Benefield, informed me of the issue and advised me to delete them immediately. In my haste, I accidentally deleted the content for only one person instead of the entire group. I am now unable to figure out how to permanently remove this inappropriate material from the professional group. It is urgent that I rectify this before it spreads further in the group. I am seeking immediate assistance on how to resolve this. Kindly contact me via email or phone. Thank you, Chris Hyatt.

Buenos días, necesito ayuda urgente para recuperar mi cuenta de WhatsApp. Administro las redes de mi institución bancaria y es vital para mi trabajo. Recibí un enlace a un grupo que ingresé por curiosidad, sin saber las consecuencias. Intenté salir del grupo, pero WhatsApp suspendió mi cuenta. Necesito ingresar para eliminar el grupo y seguir trabajando efectivamente. Llevo más de 10 años con el mismo número en esta aplicación. Les agradecería mucho su colaboración para resolver esta situación. Mi número es +[redacted]4. Gracias de antemano.