WhatsApp Customer Service Issues

Archive 29

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #29. It includes a selection of 20 issue(s) reported December 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account has been banned in error. I never messaged or called any unknown numbers on WhatsApp. It seems someone may be misusing my number. I have important documents linked to this account, which I have been using for 5 years. I send useful messages and do not engage in spam. This situation is causing me significant inconvenience and loss. I believe in WhatsApp's trustworthiness; however, this action is very upsetting. If I can't use my number on WhatsApp, it will be a total loss for me. Please understand my situation and assist in resolving this issue promptly. I rely on my WhatsApp for communication and request that my account be reinstated. My WhatsApp number is +[redacted]48. Thank you for your attention to this matter.
Reported by GetHuman-saadsal on Monday, December 30, 2019 1:48 PM
My account was banned in error. I can confirm that I did not message or call any unknown numbers on WhatsApp. It seems like someone is misusing my number. I have many important documents that I need to access. I have been using this same WhatsApp number for over 5 years. I only send useful messages and do not engage in spam. This number is really mine. Losing access to this number on WhatsApp is causing me significant distress. I have trusted WhatsApp, but if they continue to take actions like this... This situation is a huge loss for me, so please understand my issue. I urgently need to regain access to my main WhatsApp number. Please address this matter promptly. I am hopeful that you will understand my situation and restore my account for use. My WhatsApp number is +[redacted]48.
Reported by GetHuman-saadsal on Monday, December 30, 2019 10:00 PM
Hello What’s App team, I am Sharmila, and you can reach me at [redacted]. Currently, I am experiencing difficulties accessing my What’s App account due to it being connected to an iCloud account I have lost access to during a divorce. I am seeking assistance in retrieving data from [redacted], [redacted], [redacted], and [redacted] before the password change. With the recent news stating that What’s App is discontinuing support for older platform phones, I hope to access the backup data stored on my previous devices. If necessary, I am willing to pursue legal avenues to obtain this crucial information. Your help in this matter would be greatly appreciated. Warm regards, Sharmila
Reported by GetHuman4177098 on Tuesday, December 31, 2019 2:04 AM
Dear Sir, I would like to report that my WhatsApp account has been banned. I am unsure of the reason behind this action as I haven't engaged in any misconduct on the platform. I believe that someone on my contact list may have reported me multiple times either as a joke or out of spite. I solemnly affirm that I have not misused the application in any way. I have submitted numerous requests for assistance without receiving a response. This number is very important and personal to me; therefore, I kindly request that my WhatsApp number be unbanned. Thank you.
Reported by GetHuman4177941 on Tuesday, December 31, 2019 8:04 AM
Dear Sir, I am writing to inform you that my WhatsApp account has been banned. I am unsure why this action was taken, as I have not engaged in any improper behavior on the platform. It is possible that someone in my WhatsApp contacts has falsely reported me out of anger or for amusement. I assure you that I have not violated any policies. I have made several requests for assistance without receiving a response. This is a genuine and personal matter for me. I kindly request the unbanning of my WhatsApp number, which is +[redacted]56. Thank you.
Reported by GetHuman4177941 on Tuesday, December 31, 2019 8:06 AM
Dear Sir, I have discovered that my WhatsApp account has been banned. I am uncertain as to the reason, as I have not engaged in any improper behavior on the platform. I suspect that someone in my WhatsApp contacts may have reported me either for amusement or out of animosity. I assure you I have not misused the app in any way. I apologize for any confusion. I have reached out numerous times without a response. This phone number is very important to me on a personal level. I kindly request for my WhatsApp number, [redacted], to be unbanned. Thank you.
Reported by GetHuman4177941 on Tuesday, December 31, 2019 8:09 AM
Dear Sir, My WhatsApp account has been banned, and I am unsure of the reason. I believe someone in my contacts may have reported me multiple times out of anger or for fun, leading to this ban. I assure you I have not engaged in any misuse of the platform. I have requested assistance multiple times without a response. This is my personal and essential communication number. Please kindly unban my WhatsApp number: [redacted]. Thank you.
Reported by GetHuman4177941 on Tuesday, December 31, 2019 12:12 PM
Dear Sir, My WhatsApp account has been banned, and I am unsure of the reason. I believe someone in my contacts may have reported me falsely out of anger or for fun. I sincerely swear that I have not engaged in any misuse of the service. I have made multiple requests, but have not received any response. This is a significant issue for me. Kindly unban my WhatsApp number which is *************. Thank you.
Reported by GetHuman4177941 on Tuesday, December 31, 2019 12:13 PM
I had been using the Vodafone number [redacted] exclusively for WhatsApp. Unfortunately, the company deactivated the number and assigned it to someone else, leaving me unable to access my WhatsApp account. I am concerned that the new user might have access to my account. Is there a way to deactivate or restrict access to the WhatsApp account linked to that number? I want to ensure my account is secure and prevent any unauthorized usage. Thank you for your assistance in this matter.
Reported by GetHuman-viggubig on Tuesday, December 31, 2019 2:37 PM
Hello! I am experiencing an issue with my WhatsApp account being affected by a virus that has locked me out. The virus operates through a contact sending a message pretending to have sent a code by mistake, leading to a loop of re-entering a code with delays in receiving it. This virus has also affected contacts in my list, sending messages using my account. Despite reinstalling the app and resetting my phone, the problem persists. Contacting WhatsApp has not provided a solution as they only send automatic responses. I am concerned about the impact on my friends' accounts and would appreciate any help you can provide in resolving this issue. Thank you.
Reported by GetHuman-mirunaac on Thursday, January 2, 2020 9:52 AM
Hello! My WhatsApp account has been infected with a virus that has caused it to close. The virus operates in a way where a friend in my contact list sends a message stating that a code was sent by mistake and asks for it to be sent back. Upon entering the code, the account is logged out. When trying to re-enter the account with the 6-digit code, a prompt appears to resend the code via SMS or call, which leads to a continuous loop of waiting. Several friends in my contact list have also reported receiving messages from my account using the same method. Even after reinstalling WhatsApp and resetting my phone to factory settings, the issue persists. More people are receiving messages from my hacker. Please advise on how to resolve this situation.
Reported by GetHuman-mirunaac on Thursday, January 2, 2020 9:54 AM
Hello, I received an error message stating that my phone number ******** has been temporarily banned from WhatsApp. I'm puzzled because I only sent a "Happy new year [redacted]" message (in Marathi) to my friends. I kindly request the reactivation of my number as this is my only contact. I apologize if I made an error and assure you it won't happen again. Please lift the ban and reactivate my number. This is crucial for me. My WhatsApp number is (+91) [redacted]. Thank you. Sincerely, Anil M. +91 [redacted] Pune, India.
Reported by GetHuman-anilmeng on Thursday, January 2, 2020 10:47 AM
Hello, I'm Subas Tamang from Nepal and a WhatsApp user. I received a voice message claiming to be from the WhatsApp call center in the USA. They mentioned I won a prize of 50 lakhs in Indian currency from a lucky draw. The message instructed me to contact a person in India named AK Guppta at [redacted][redacted] for further details. I shared my prize number with him, and he asked for bank details for the transfer, mentioning a fee of 25 thousand to proceed. I am unsure if this is genuine or a scam. Please advise if this is legitimate. You can reach me at [redacted] in Nepal. Thank you, I look forward to your response. Subas Tamang
Reported by GetHuman-theengrn on Sunday, January 5, 2020 2:19 PM
Hello, I am Subas Tamang from Nepal and a WhatsApp user. My mobile number is [redacted]. I am seeking help regarding a WhatsApp prize winner message I received. The message claimed to be from the WhatsApp call center in the USA, allegedly speaking on behalf of Dev Raj Malhotra. They mentioned a lucky draw held across five countries, including the USA, Nepal, Bhutan, Bangladesh, Dubai, India, and Taiwan. According to the message, my number was selected, and I have supposedly won 50 lakhs in Indian currency. They stated that the prize money has been transferred to the Punjab National Bank in India, under the management of Ak Guppta. The manager requested my prize number, which I provided. Following this, he asked for a transaction fee and activation fee of 25,[redacted] rupees before the prize could be released. I am unsure if this is legitimate or a scam. Kindly assist me in verifying the authenticity of this message. I am looking forward to your response. Regards, Subas Tamang.
Reported by GetHuman-theengrn on Sunday, January 5, 2020 2:22 PM
Hello, I am Subas Taman from Nepal and a WhatsApp user. My mobile number is [redacted]. I need help regarding a message I received claiming to be from the WhatsApp call center in the USA, allegedly informing me that I have won a prize of 50 lakhs in Indian currency. The message stated that the money has been transferred to a manager in New Delhi State Bank, India, named AK Gupta, with the phone number [redacted][redacted]. The manager requested my prize number, which I provided, and then asked for a transaction fee and activation fee of 25 thousand before transferring my prize. I want to verify if this is legitimate or a scam. Please assist me in confirming the authenticity of this message. If you need more details, I can provide them. I look forward to your response. Thank you, Subas Tamang. My email is [redacted]
Reported by GetHuman-theengrn on Sunday, January 5, 2020 2:26 PM
Hello, I am Subas Tamang from Nepal, a WhatsApp user. My mobile number is [redacted]. I would like to ask for help regarding a WhatsApp prize winner situation. I received a voice message from a number in the United States claiming to be from the WhatsApp call center in the USA. The message stated that WhatsApp conducted a lucky draw within five countries, and my number was selected as the winner of 50 lakhs in Indian currency. They provided a contact named Ak Guppta, a bank manager from New Delhi State Bank, India, at [redacted][redacted]. I contacted him via WhatsApp, and he asked for my prize number, which I provided. He then mentioned a transaction fee and activation fee of 25 thousand before transferring the prize money. This seemed suspicious to me. Please verify the authenticity of this information. You can reach me at [redacted], Nepal. I can provide more details if needed. Thank you, Subas Tamang. Email: [redacted]
Reported by GetHuman-theengrn on Sunday, January 5, 2020 2:27 PM
Hello, I am Subas Tamang from Nepal and a user of WhatsApp. My mobile number is [redacted]. I would like to ask for help regarding a WhatsApp prize winner message I received. I was sent a voice message from a number in the United States claiming to be from the WhatsApp call center. The message stated I won 50 lakhs in Indian currency through a lucky draw from WhatsApp. The person mentioned as Dev Raj Malhotra from WhatsApp had done a draw in five countries, and my number was selected. The message instructed me to contact the bank manager of State Bank India in New Delhi, Ak Gupta, at [redacted][redacted]. After contacting the manager via WhatsApp, he asked for my prize number and then requested a payment for transaction and activation fees before transferring my prize. I am unsure if this is legitimate or a scam. Please advise and reach me at [redacted] in Nepal for more information. Thank you, Subas Tamang.
Reported by GetHuman4204261 on Sunday, January 5, 2020 2:32 PM
Hello, Sir. I need assistance reactivating my WhatsApp number that has been banned. I believe my number may have been compromised or used for malicious purposes without my knowledge. I apologize for any misunderstanding and kindly request that you lift the ban on my number. Thank you for your help. --Support Information-- Debug Information: unregistered Description: 2.19.[redacted] Version: 2.19.[redacted] App: com.whatsapp Location: US Language: English Context: blocked +[redacted]2 Network: U Mobile Device Manufacturer: Realme Device Model: RMX1851 Operating System: 9 Socket Connection: DN Radio MCC-MNC: [redacted]-18 SIM MCC-MNC: [redacted]-18 Available Internal Storage: 29.10 GB FAQ Results Retrieved: 10 FAQ Results Read: 0 SMB Count: 0 Enterprise Count: 0 Country Code: N/A Target: release Product: RMX1851 Device: RMX1851 Build: RMX1851EX_11_A.21 Board: sdm710 Kernel: Unknown release unknown version Connection: Mobile (H.S.P.A.+) Device Date: [redacted]-01-08 18:17:14.[redacted]+[redacted] Phone Type: GSM Network Type: H.S.P.A.+ Missing Permissions: Various Android permissions listed Architecture: aarch64 Diagnostic Codes: FE-GDE, FE-GDC, FE-VIDC, FE-SMSRTV Sim: null 5 Network Metered: [redacted]:true;[redacted]:true Network Restricted: [redacted]:false;[redacted]:false Data Roaming: false Tel Roaming: false Reference: [redacted]4 Video Transcode: supported Screen Reader: false Fingerprint Eligible: false No log file available for attachment.
Reported by GetHuman-syakirsh on Wednesday, January 8, 2020 10:31 AM
Hello WhatsApp team. If you believe I have violated your policy, I sincerely apologize for any mistakes made. Kindly unban my WhatsApp number [redacted] as it is essential for me to stay connected with friends, family, and important contacts. I assure you that I will adhere to the terms and policies going forward. Thank you.
Reported by GetHuman4225033 on Thursday, January 9, 2020 12:50 PM
Due to an outstanding bill, I am unable to confirm my number on WhatsApp, which is crucial for my international business contacts. However, I cannot currently use my phone, and I am in a state of panic as my business heavily relies on staying connected with my clients, the majority of whom are abroad. I have been unable to use my phone for the last 24 hours, and as I use this number primarily for WhatsApp to communicate with my international clients, this situation is causing a major setback. The number in question is a Portuguese number. I kindly request assistance in resolving this matter promptly so that I can resume communication with my clients. Thank you for your understanding and support.
Reported by GetHuman4222001 on Thursday, January 9, 2020 6:33 PM

Help me with my WhatsApp issue

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