WhatsApp Customer Service Issues

Archive 26

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #26. It includes a selection of 20 issue(s) reported December 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been using my WhatsApp with the phone number +[redacted]95 for 7 years. Recently, my account was banned after being added to unknown groups. I wasn't aware of the terms and conditions previously, but I've now read and understood them. I've tried reaching out to WhatsApp support, apologized for my mistake, and expressed my willingness to comply with the rules. However, I haven't received a positive response. Please assist me in getting my WhatsApp account unbanned.
Reported by GetHuman-mamoon_e on शुक्रवार, १३ दिसम्बर २०१९, दोपहर ३:३१ बजे
Hello, I have an important message to share and I’m using my genuine WhatsApp number. It's crucial to me that my number stays active on WhatsApp. Please, reconsider your decision and allow me to continue using my number on the platform. Thank you for understanding my situation. My WhatsApp number is [redacted]0. Thank you
Reported by GetHuman4076927 on शुक्रवार, १३ दिसम्बर २०१९, शाम ५:२३ बजे
I recently found out that my WhatsApp number, [redacted]7, was banned. This happened after my wife attempted to use her SIM card, which is also her WhatsApp number, on my phone for an urgent matter. Since then, I have been unable to access my WhatsApp account, and it keeps showing that my number has been banned. I am unsure about what caused this issue, and my wife is equally puzzled. I would appreciate any assistance in unbanning my number, as WhatsApp has been an essential tool for me. Thank you.
Reported by GetHuman-ambrosel on शुक्रवार, १३ दिसम्बर २०१९, रात ८:२३ बजे
I am seeking help to retrieve chat history with all conversations intact. The discussions are needed to address academic violations reported to the dean. Regrettably, I deleted the chats without realizing it would also remove the media. Any assistance in recovering this information would be highly appreciated. The chat history was deleted from phone number [redacted]. Thank you kindly for any help with this matter.
Reported by GetHuman4091795 on शुक्रवार, १३ दिसम्बर २०१९, रात ८:५७ बजे
I have been using WhatsApp with a Vodafone number, [redacted], which no longer has calling or texting services. The number was given to someone else by Vodafone, and now my account got logged out. I can't receive the required SMS or call for logging in as the sim is inactive. I need help transferring all my data to my new WhatsApp number, [redacted], and erasing everything from the old account.
Reported by GetHuman-avijitgu on शनिवार, १४ दिसम्बर २०१९, सुबह ७:०० बजे
I've been using my mobile number, [redacted], for many years, along with running Whatsapp to stay in touch with over [redacted] relatives. Unfortunately, my mobile number has been unexpectedly restricted on Whatsapp, causing me a lot of inconvenience. This number is crucial to me, and its closure has left me in a difficult situation. I rely on this number for my main communication needs. I kindly ask for your assistance in resolving this matter. Thank you for your support and help.
Reported by GetHuman-gohelvij on शनिवार, १४ दिसम्बर २०१९, सुबह ७:२२ बजे
I am currently residing in the UK and no longer have access to the USA phone number linked to my WhatsApp account. This prevents me from receiving text messages or calls for verification to deactivate the account. Despite reaching out multiple times, the responses from customer service have been generic and do not address my specific situation. The issue lies in the fact that my previous USA mobile number is no longer in service due to my relocation, and I am now unreachable via SMS or calls. I urgently require the removal of my old USA mobile number associated with my WhatsApp account to avoid further confusion among my contacts.
Reported by GetHuman-lsdyer on शनिवार, १४ दिसम्बर २०१९, दोपहर १:२३ बजे
Dear Customer Service, I hope you're well. I kindly request to provide me with all the email IDs linked to this WhatsApp number. Unfortunately, my phone was stolen recently, making it hard for me to recover my chats and contacts since I forgot which email was associated with the account. This information is crucial for me to regain access to my contacts and messages. Thank you in advance for your assistance. Best regards, Shehryar Khan (WhatsApp Number: 0[redacted])
Reported by GetHuman4097190 on शनिवार, १४ दिसम्बर २०१९, रात १०:२१ बजे
I've lost all my WhatsApp data from my drive and phone storage. When I was on WhatsApp, I saw a message about restoring or skipping restore. I chose to skip restore, but then all my chats, images, and data got cleared and later deleted from my phone's storage. This has happened to me four times, but this time everything was wiped out completely. I really need assistance with recovering my data. If there's any way you can help me, I would greatly appreciate it.
Reported by GetHuman4098343 on रविवार, १५ दिसम्बर २०१९, सुबह ५:३१ बजे
My WhatsApp number ************* got banned unfairly. I need your help urgently. My WhatsApp number ************* was banned by mistake. I seek your full assistance. My number was banned on WhatsApp without any violation from my end. My number ************* got banned from WhatsApp this morning by error. My WhatsApp number is blocked. Kindly restore it, number is *************. I did not breach any rules, yet my WhatsApp number ************* is banned. I am unable to access WhatsApp as my number ************* is banned.
Reported by GetHuman-tejpalku on रविवार, १५ दिसम्बर २०१९, सुबह ६:५२ बजे
Dear Sir, I am writing to report that my WhatsApp number +[redacted]33 has been banned. I received a link from someone to join a group, which led to a pop-up. This caused me to stop using WhatsApp for a while. When I tried to open the app again, it prompted me that my number was being used on another device and requested me to verify it. Upon clicking on verify, it stated that my number was banned. I want to highlight that I did not share any information or participate in any group chats. It seems that my account was compromised, leading to a violation of WhatsApp's terms and conditions. I kindly request your assistance in lifting the ban on my number +[redacted]33.
Reported by GetHuman4101008 on रविवार, १५ दिसम्बर २०१९, रात ९:२५ बजे
Hello Team, A few days ago, my WhatsApp account was unexpectedly blocked, possibly due to someone maliciously reporting it for spam. I believe this led to my personal number being banned. I find myself in a difficult situation and seek assistance as I have not violated any WhatsApp rules. Recently, there were attempts to gain access to my WhatsApp account. On 2nd December, I received OTP verification codes twice without attempting to log in, indicating suspicious activity. I kindly request your help in resolving this matter promptly. Could you please unblock my WhatsApp account (+[redacted]55) so that I can continue using the service without further disruptions. Thank you.
Reported by GetHuman4102592 on सोमवार, १६ दिसम्बर २०१९, सुबह ७:२४ बजे
Good morning, my name is Samantha. I recently changed my phone number from [redacted] to [redacted]26. Before the switch, I backed up my files and messages on WhatsApp. However, upon reinstalling the app with my new number, [redacted], I discovered that all my messages were lost and remained on the old number. Is there any way to recover these lost messages? Thank you.
Reported by GetHuman4103276 on सोमवार, १६ दिसम्बर २०१९, दोपहर ११:५७ बजे
Hello Whatsapp Support, I am reaching out for assistance regarding my MTN ‘S’ Smart Phone. It uses the KaiOS operating system and has limited features compared to Android phones, making it challenging to follow troubleshooting guides intended for Android devices. My phone number is +[redacted]3. I am unable to add a friend to my WhatsApp contacts. Despite having +[redacted]7 saved in my contacts, I am unable to load this number onto WhatsApp. I have confirmed with my friend that neither of us has blocked each other's numbers. When I search for his name in a new chat, it appears but I am unable to send him a message. This issue only occurs with this specific contact. I appreciate any help or advice you can provide in resolving this matter. Thank you, J. Booysen
Reported by GetHuman4110244 on मंगलवार, १७ दिसम्बर २०१९, दोपहर १:५१ बजे
I recently received a call from an international number (+[redacted]3) regarding my WhatsApp account, which led me to experience issues with the app. I was asked to provide information about my account, and upon going back online after turning off my Wi-Fi, I noticed that I couldn't access WhatsApp and that my profile picture had changed. Despite trying to reinstall the app, I received a message stating that my number has been banned from using WhatsApp. I'm unsure how to resolve this situation.
Reported by GetHuman-monrealc on बुधवार, १८ दिसम्बर २०१९, सुबह ६:१० बजे
I'm having an issue where when I search for a keyword in my chat history, it's not showing up even though I recently backed up my phone from iTunes and all the chat history is intact. I'm unable to find any search results for the keyword. I've checked my entire chat history, and the keyword I'm searching for should yield multiple conversations, but I'm only seeing results for today's searches. I would appreciate any assistance with this problem. Thank you.
Reported by GetHuman-jstrs on बुधवार, १८ दिसम्बर २०१९, सुबह ७:१३ बजे
I have been using WhatsApp for business purposes for over 10 years and have always followed the rules. Unfortunately, due to a false report from a competitor, my account has been banned. I have been requesting repeatedly to have my number unbanned and my WhatsApp account reinstated. It's frustrating that I am facing these issues when it is actually the individuals making baseless reports who should be banned. I have numerous business contacts on there with pending orders, and this situation has caused a lot of problems for me.
Reported by GetHuman4115643 on बुधवार, १८ दिसम्बर २०१९, दोपहर १०:५० बजे
Hello, I want to report an incident that occurred on December 17, [redacted] at 4pm GMT when I received a call from +[redacted][redacted]. The caller requested the pin sent to my SMS from WhatsApp, claiming to be a member of a business group. Despite multiple attempts to delete and reinstall WhatsApp, I was unsuccessful and my contacts have informed me that someone is trying to ask them for money using my account. I kindly ask for immediate assistance to resolve this matter promptly. Thank you.
Reported by GetHuman-udofiame on बुधवार, १८ दिसम्बर २०१९, दोपहर १२:३४ बजे
Dear Sir/Madam, I hope you are well and enjoying your day. I am reaching out to your organization/company as my WhatsApp account was banned recently. I was surprised to receive an email stating that my account had been banned by your organization/company without any prior warning. The email did not provide any specific reason for the ban, and I apologize if there was any violation of the privacy policy on my end. I kindly request for the ban to be lifted from my WhatsApp account. My WhatsApp account number: [redacted][redacted]. Thank you.
Reported by GetHuman4094573 on बुधवार, १८ दिसम्बर २०१९, शाम ६:११ बजे
Dear Support Team, I am Mustafiz Khan and I have been using WhatsApp with the number - [redacted]. Unfortunately, for the past 3 days, I have been unable to log into my account. Every time I try to enter the OTP, the app informs me to try again after 1 day, which is causing me a lot of inconvenience. I kindly request assistance in resetting my phone either through OTP or a call so I can regain access to my WhatsApp account. I have attached a screenshot of the message I keep receiving from WhatsApp, indicating that I have to wait for another 48 hours. Your prompt help in resolving this matter would be greatly appreciated. Thank you for your assistance. Best regards, Mustafiz Khan
Reported by GetHuman-syebabu on गुरूवार, १९ दिसम्बर २०१९, सुबह ९:४९ बजे

Help me with my WhatsApp issue

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