WhatsApp Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #25. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There is a WhatsApp group called "Mwasiocha Family" with the number +[redacted]33. They have been tarnishing my reputation, causing me immense distress and depression. The group members discuss me, make threats against me, call me derogatory names like "monkey," and even send images of monkeys to mock me. They have used pictures of a homeless man to insult me further. Despite reporting the issue, the group continues to operate, and my name is subjected to daily gossip and slander. I kindly request that the group be shut down to prevent further harm.
Reported by GetHuman-mogakamo on Tuesday, December 10, 2019 3:44 AM
Hello, I recently received a notification on my phone that my WhatsApp account was logged onto another device. I immediately clicked on "It wasn't me," but my account got banned on my mobile. I have been using this number for official purposes for a long time and have always followed the rules. I am unsure about who tried to hack my account. I kindly request the reactivation of my account and would appreciate it if you could also investigate any false reports made against me. Thank you.
Reported by GetHuman4070741 on Tuesday, December 10, 2019 6:03 AM
Hello, I am reaching out to you regarding an issue with my account. I am currently in France and using my Senegalese phone number on WhatsApp. I recently changed my phone, and to reinstall WhatsApp, I need a verification code sent to my Senegalese number. Unfortunately, I do not have the Senegalese SIM card with me, and it cannot be retrieved without the physical presence of the owner. This is impossible for me as I am in France. Is there a way to bypass the verification code or use alternative methods to verify the account? Thank you in advance for your attention to my request.
Reported by GetHuman-aliougue on Tuesday, December 10, 2019 10:15 AM
I was banned from WhatsApp on Saturday afternoon, and then again this morning. I'm unsure of the reason. I created a new account with my second phone number. It could be because I am part of many adult groups, but I apologize for this. I am sincerely sorry and would like my account reinstated. I am willing to leave all adult groups and assure you I won't repeat this behavior. Please give me one last chance to rectify this. Kindly unblock both of my numbers.
Reported by GetHuman-wwwigwe on Tuesday, December 10, 2019 10:51 AM
I was unexpectedly banned from WhatsApp on Saturday afternoon without understanding the reason. I tried using my second line, but this morning, I found that account banned as well. It might be due to my involvement in several inappropriate groups. I sincerely apologize for any wrongdoing and would like to request the reinstatement of my account. I assure you that I will disassociate myself from such groups and adhere to all guidelines in the future. I am truly sorry for any inconvenience caused and hope for the opportunity to rectify this situation.
Reported by GetHuman-wwwigwe on Tuesday, December 10, 2019 10:51 AM
Hello, my wife is a doctor with a clinic in Mumbai, Malad West, Malvani Block No. 07. Someone is sending her threatening messages and calls, and has even threatened to harm her at the clinic. Despite filing three complaints with the police, no action has been taken yet. Please help us find a way to stop this person from harming my wife and prevent any potential crime. I urge you to assist us on this matter. Thank you.
Reported by GetHuman4071750 on Tuesday, December 10, 2019 12:55 PM
My account linked to mobile number +[redacted][redacted] has been temporarily banned. Upon trying to sign in with my new phone, I received a message stating my account was banned. I confess I previously used another version of WhatsApp called FMWhatsApp, and learning about its unauthorized nature, I have now switched to the official WhatsApp for better communication. I kindly request your assistance in unbanning my account so I can reconnect with my friends and family. Thank you for your help.
Reported by GetHuman-jazzkidt on Tuesday, December 10, 2019 2:39 PM
Dear Sir/Madam, I require your assistance, kindly aid me. A caller from Multan, Pakistan contacted me on my number, [redacted], claiming I would receive a code. I unsuspectingly agreed. Shortly after, my WhatsApp was compromised, turning into a business account. I am now anxious about my data's security. Unfortunately, I am unable to regain access as WhatsApp only sends a recovery code after 7 hours. Your prompt help is greatly appreciated.
Reported by GetHuman4072336 on Tuesday, December 10, 2019 2:59 PM
Hello, I primarily use this business number, +[redacted]4, for client communication via WhatsApp. I am aware of the violations and assure you they will not be repeated. I sincerely apologize and kindly request the number to be unbanned. It can serve as a personal WhatsApp account if necessary. Your help in this matter is greatly appreciated. Thank you, New Door Property Group.
Reported by GetHuman4072525 on Tuesday, December 10, 2019 3:29 PM
My phone is waterlogged and now unusable. I have a backup phone I want to use, but I need to verify my WhatsApp number and retrieve my profile from the original phone. The SMS with the verification code is going to my old phone, which I can't access. How can I resolve this and use my WhatsApp on the backup phone?
Reported by GetHuman4077443 on Wednesday, December 11, 2019 11:49 AM
Dear Team, I have been banned from using WhatsApp on my personal number +[redacted]93. It seems someone reported my number for spam multiple times, leading to the ban. I have reached out via email but have not received any assistance. This situation is affecting both my personal and work life as I am unable to communicate with over [redacted] relatives, friends, customers, and family members. Recently, my wife accidentally reported my number while checking WhatsApp on her phone. This misunderstanding has caused significant trouble for me. I kindly request your help in resolving this issue. Thank you. +[redacted]93
Reported by GetHuman4082361 on Thursday, December 12, 2019 5:19 AM
I haven't received the code for my number +[redacted]40. Sometimes it sends the code but prompts to skip before I can enter it. My WhatsApp number has been banned. It seems like someone is misusing my number. Please unban my personal WhatsApp account. Recently, my WhatsApp number got banned suddenly. I need it to be reviewed and unbanned. I got banned last Saturday on WhatsApp without knowing the reason. Can I recover deleted messages from one specific number on WhatsApp? My WhatsApp number is banned. Please unban it. My number is getting banned repeatedly. Please unban it. My WhatsApp number is banned.
Reported by GetHuman-pakisatn on Thursday, December 12, 2019 6:21 AM
Hello, my contact number is [redacted]. I have been a loyal WhatsApp user for a long time. However, about a month ago, I woke up to a message informing me that my account has been banned. This has been quite distressing for me as I rely on WhatsApp for both work and school purposes. I genuinely believe this ban to be a mistake as I have always adhered to the terms of service. I request you to please review my account and rectify this situation promptly. Regaining access to my account is crucial for my work commitments, and I would greatly appreciate a swift response. Thank you. - Talal Alkobari
Reported by GetHuman4084562 on Thursday, December 12, 2019 4:29 PM
I am experiencing an issue with my chats. I cannot receive messages from three specific chats: "17 Wellington= HOME," "[redacted]," and the chat with "Fay Schap 1." Despite having my media backed up (as shown in the screenshot), I am unable to view any previous messages from these chats. However, I can send messages but not receive any from these specific groups or chats. This problem does not occur with my other chats.
Reported by GetHuman-chaniher on Thursday, December 12, 2019 4:50 PM
I have been locked out of my WhatsApp account for quite some time now, but my information is still visible to others, giving the impression that I am actively using WhatsApp. This has caused confusion and frustration for my family and friends who have been trying to reach me with no response. It has become a recurring issue that is embarrassing me in front of others. Therefore, could you kindly assist me in deleting my account entirely? Mobile Number: +[redacted]81 Thank you very much.
Reported by GetHuman4087624 on Friday, December 13, 2019 2:46 AM
My WhatsApp account got hacked recently. A hacker pretending to be my friend contacted me and asked for a verification code. Although I didn't provide it, I mistakenly clicked on a verification link during a WhatsApp call with the friend. Now, I'm unable to access my account as the hacker has taken over and is sending messages to my contacts. The number linked to the compromised account is +[redacted]98. Should I deactivate the account to address this issue?
Reported by GetHuman4088592 on Friday, December 13, 2019 10:06 AM
Dear Sir, I have been banned from using WhatsApp on my personal number [redacted] due to what I believe are spam reports sent by someone. I have tried contacting support through multiple emails, but have not received any assistance. This ban is causing me trouble as I use WhatsApp for personal and work communication, and I am unable to reach over [redacted] relatives, friends, customers, and family members. Yesterday, while my wife was using WhatsApp on her phone, she mistakenly reported my number. This situation has caused a lot of distress and I am reaching out for help. Thank you, Ashish Kumar Dubey
Reported by GetHuman4089407 on Friday, December 13, 2019 2:26 PM
Dear Team, My WhatsApp has been blocked since 09/11/[redacted]. I believe it was due to many spam reports that mistakenly led WhatsApp to ban my personal number [redacted]. I have sent multiple communications via email but haven't received any assistance. This situation has caused inconvenience for over [redacted] relatives, friends, and clients as I am unable to communicate with them. Yesterday, while setting up my wife's phone, she mistakenly reported my number while checking her WhatsApp. It's an essential part of maintaining trust and communication with others. I kindly request your help in resolving this issue. Thank you, Ashish Kumar Dubey [redacted]
Reported by GetHuman4089407 on Friday, December 13, 2019 2:47 PM
Dear Team, I have been blocked from using WhatsApp on my personal number [redacted] and I suspect it was due to numerous spam reports that were sent. WhatsApp has imposed a ban on using WhatsApp on my personal number. I have sent several emails but haven't received any help! This is crucial for my personal and work use. I am in trouble as I cannot communicate with over [redacted] relatives, friends, and clients. Yesterday, while setting up my wife's phone, she accidentally reported my WhatsApp during a check on her phone. This number is essential for maintaining trust and communication with others. I kindly seek your assistance. Thank you, Ashish Kumar Dubey [redacted]
Reported by GetHuman4089407 on Friday, December 13, 2019 2:51 PM
My phone number +[redacted]95 has been banned from using WhatsApp. I was added to unfamiliar groups without being aware of the terms and conditions, which was a mistake on my part. I apologize for this error and I am eager to have my WhatsApp services reinstated as soon as possible. WhatsApp is essential for my communication, and the ban is causing significant inconvenience. I assure the company that I have now read and understood the terms and conditions, and I am committed to compliance going forward.
Reported by GetHuman-mamoon_e on Friday, December 13, 2019 3:27 PM

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