I have a S** which needs to go for repair for a few weeks (yes this is africa!)... so I...

GetHuman3840830's customer service issue with WhatsApp from October 2019

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The issue in GetHuman3840830's own words
I have a S** which needs to go for repair for a few weeks (yes this is africa!)... so I want to put all my data on my old Note *. Everything worked fine like contacts, photos... but not whatsapp!I have copied the whole whatsapp folder on the Note * but every time I start whatsapp (after successfully putting the code received by SMS), there are no messages history at all. The only thing I see are the groups I created but with no content.There is no way I can restore the chat history although I created a google drive backup AND a local one from the S**... but whatsapp never asks me to restore from a backup.*On top of that, because I have been going in and out of whatsapp on both phones, which I have to register the number for everytime and wait for their stupid delays... * h!*I need to talk to someone at whatsapp! and solve this problem urgently.*Paul

GetHuman3840830 did not yet indicate what WhatsApp should do to make this right.

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Customer service issue
Reported by GetHuman3840830
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 87442 others
0 customers following this


GetHuman3840830 started working on this issue
Oct 28th, 2019 11:42am
GetHuman3840830 indicated the issue is not fixed yet.
Oct 28th, 2019 11:45am

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