WhatsApp Customer Service Issues

Hello WhatsApp team, I have contacted you via email multiple times. My account has been inexplicably banned, and I am unsure of the reason behind this action. It seems possible that the individuals who have blocked me are using area codes starting with +92. One person I blocked on WhatsApp might have distributed my number, leading to multiple blocks or reports against my account. I have been a long-time user of WhatsApp, always abiding by the terms and conditions. I rely on this platform to communicate with important contacts. Please address this matter promptly and lift the block on my account. I am eager to reconnect with the people I interact with regularly. I look forward to your prompt response. Thank you.

Hello, I am writing to address an issue with my WhatsApp number being banned. I received a message stating, "YOUR PHONE NUMBER IS NO LONGER REGISTERED ON THIS PHONE. THIS IS LIKELY BECAUSE YOU REGISTERED YOUR NUMBER ON ANOTHER WHATSAPP PHONE." I have important work-related matters tied to this number and urgently need it reinstated. I assure you that I have not misused WhatsApp and will make sure to prevent any similar issues in the future. I understand the seriousness of maintaining the integrity of the platform and I am willing to cooperate if necessary. Please restore access to my WhatsApp account promptly as it is hindering both my personal and professional communication. I kindly request your immediate attention to this matter. My phone number is from Malaysia: +[redacted]1. Thank you.

Hello! I have two issues that need to be resolved or explained over a phone call: 1. My Android device fell into the toilet and got damaged, but luckily I had everything backed up on Google Drive. Now that I have a new iPhone, I'm wondering if it's possible and how I can restore my old messages. 2. Currently, I'm using a temporary phone (neither the broken one nor the new iPhone) while visiting relatives in another country for the summer. I'll be there for the next few weeks with a foreign SIM card in my new iPhone. I'm looking for a way to have my regular WhatsApp account, which I'm currently using on the temporary phone, transferred to my new iPhone without verifying my number. Since I'll be in a foreign country, I won't be able to receive a verification text. Your prompt assistance would be greatly appreciated. Thank you!

Dear Sir, I am writing to address an issue with my WhatsApp number, +[redacted]91. I have used this number on the platform for the past 6 to 7 years without violating any policies or terms. However, last week my phone experienced a temporary hang-up, and once resolved, I discovered that my number had been banned from using WhatsApp. As this number is crucial for me due to its extensive use by my colleagues, classmates, roommates, and family members over the past 10 years, changing it is not a feasible option. I kindly request a review of my case and the unblocking of my number on WhatsApp. Any unintentional policy infringement on my part will be rectified once identified, and I apologize for any oversight. I seek clarification on the specific activity that led to the ban to ensure compliance in the future. Thank you for your attention to this matter. Regards, A WhatsApp user facing a ban

Hello, my name is Kim, and I use the WhatsApp number <+[redacted]0>. I recently discovered that an individual I lent my phone to joined a porn group without my knowledge, resulting in my number being banned from WhatsApp. I take full responsibility for this oversight and deeply apologize for the incident. I have thoroughly reviewed WhatsApp's terms of service and understand them clearly. I assure you that such behavior will not occur again in the future. I kindly request your assistance in lifting the ban on my WhatsApp number <+[redacted]0>. I am a dedicated WhatsApp user who values the platform greatly and is committed to adhering to the terms of service. I sincerely apologize for the situation and am determined to comply with all guidelines moving forward. I humbly seek your help in rectifying this issue and giving me another opportunity to use WhatsApp responsibly.

Dear Sir, I am writing to inform you that a while back, I was utilizing my WhatsApp account with the number +[redacted]62 when I was in Dubai. Unfortunately, after leaving Dubai and arriving in Pakistan, I misplaced my SIM card. It appears that someone else has taken over my previous number. I have already taken the proactive step of blocking this number through Du's help center. However, WhatsApp is still active on this number. Due to my current location in Pakistan, I am unable to go back to Dubai to activate and subsequently deactivate my WhatsApp account. The Du help center advised me to contact WhatsApp support via email to request the deactivation of my account on the mentioned number. Therefore, I kindly urge you to deactivate my WhatsApp account associated with the number +[redacted]62 to avoid any potential issues. I eagerly await your prompt assistance regarding this matter. Warm regards, S.N.

My phone number has been banned and moved from my WhatsApp Business account to a standard account unexpectedly. I use WhatsApp primarily for business, and all my interactions were going smoothly until now. I have followed all the terms and conditions, never spammed, or sent false messages. This sudden ban is disrupting my business communications and deals. I kindly request a quick resolution to this issue and ask for my WhatsApp Business account to be reactivated. Mobile Number: +91 [redacted] Mobile Device: Mi Note 5 Country: India, Mumbai Email Address: [redacted] WhatsApp Account: WhatsApp Business Account

I received a WhatsApp message on June 12, [redacted], informing me that my phone number was hacked and used on another device, resulting in a ban that is still in place. Despite sending appeals and reminders, the ban has not been lifted. The automated responses mention violating terms of service, which was out of my control due to the hacking incident. I am a retiree and a regular user who values the service for communicating with family. I am a victim in this situation and do not wish to change my phone number for a new account. I hope WhatsApp will fairly consider my appeal and lift the ban. Thank you for your attention to this matter.

I had WhatsApp installed on my Kyocera phone with a USA number, but the phone broke during my travels a few months ago. Since finding parts for the Kyocera was impossible overseas, I planned to repair it once back in the USA. Meanwhile, I used a local number in that country for WhatsApp, leading to me being in several groups with both numbers. I had every intention of fixing my phone to return to my original account. Oddly, this week, my original number seemed to have left all groups without my action. I suspect my account was either hacked or my number was removed by WhatsApp unknowingly, as I couldn't verify due to the non-functional phone.

I am inquiring about an issue with WhatsApp Business for Android. I am a software engineer, and my number ([redacted]7) has been permanently banned from WhatsApp. I have shared important media files, contacts, and notes using this number, and it is crucial for my work. I have not engaged in any illegal activities on WhatsApp, so I kindly request for my number to be unbanned. Thank you for your assistance. Banned Number: [redacted]7

Question Regarding WhatsApp Business for Android Hello, I need assistance with a serious issue regarding my WhatsApp Business account. I am a software engineer and my number, ([redacted]7), has been permanently banned from WhatsApp. I have important media files, contacts, and notes stored on the app, and I have not engaged in any illegal activities. Please reconsider and lift the ban on my number. It is crucial for my work. Thank you for your understanding. Sincerely, T.

I have an iPhone 6 and need to transfer all my photos and videos from the last 3 years to Google Photos while keeping the timestamps intact. I've noticed that transferring one item at a time maintains the timestamp, but transferring multiple items at once results in the timestamp being lost. WhatsApp limits me to saving only 5 items at once in the iPhone photo gallery, compounding this issue. I'm seeking advice to resolve this problem where transferring multiple items at once doesn't cause the loss of timestamps. Thank you.

Hello, I am reaching out regarding an incident that occurred on August 9, [redacted], around 1:20 am IST where my WhatsApp account was hacked. My name is Mausam Desai, and my phone number is +91 [redacted]. I received a message from my friend Aayushi Jain, whose number is +91 [redacted], asking for an OTP to add me to a group. Despite warnings not to share it, she insisted and shared it. Shortly after, I was logged out of my WhatsApp account. Aayushi confirmed that her account was also compromised. The hacker is using my account to send inappropriate messages, including requests for explicit photos, to my contacts. They are threatening to share adult content from my account to all my groups and contacts. Additionally, the hacker is demanding revealing images in exchange for relinquishing control of the account. I urgently require assistance from WhatsApp to regain access to my account, ensure data security, and remove the hacker's access. There is sensitive information at stake, and I am concerned about any potential data breaches. Hoping for a swift resolution.

I received a message from my friend on WhatsApp asking for a number, which I mistakenly sent her as my OTP. Now, I am unable to access my WhatsApp for 10 hours. When I called her, she mentioned that her phone got hacked and messages were being sent to her contacts. I want to deactivate and delete my account to prevent the hacker from misusing my WhatsApp. Please assist me promptly.

I have a Microsoft Surface Pro 4 tablet, and I often create files on it using apps like Word and Excel. However, when I try to drag these files into a chat on WhatsApp web on the same device, they show up as .zip files. Unfortunately, I can't open them either on WhatsApp web or on my phone through the WhatsApp app. Interestingly, this issue doesn't occur when I create files on a different laptop and then transfer them to the Surface Pro 4 tablet. It seems to be a specific problem with the tablet.

I recently received a message from KBC regarding winning a lottery of 2,[redacted],[redacted]. They requested me to contact another number via WhatsApp. After doing so, the individual confirmed my win and asked for a picture of my passbook. Upon refusal, they assured me the money would be sent home. I agreed, but when an OTP arrived and a call came through, they mentioned all transactions would be conducted via WhatsApp. Unfortunately, after providing the OTP, my account was banned, and the number was disconnected. I seek assistance regarding this matter. My contact number is [redacted].

A cousin asked me for a 6-digit code via SMS, which I promptly sent. Shortly after, I lost control and got logged out of WhatsApp. I've tried multiple times to log back in to no avail for over 48 hours. Despite sending over 10 emails for help, WhatsApp only responded after two days, stating my account was blocked due to violating their rules and that they wouldn't respond to any further emails. I explained it wasn't me who attempted any wrongdoing, but they are not considering my plea. They advised me to contact support, but I haven't been able to find where or how to do it. I am confused and frustrated; can I regain access to my account?

Someone with the number +[redacted][redacted] hacked my WhatsApp account by tricking me into providing personal information. This individual also added their number to my account and removed me from group chats I managed. They used a deceptive scheme on Facebook Messenger, posing as someone I knew, to gain my trust. After I unwittingly shared my name, phone number, and bank details, they exploited the situation. They managed to obtain verification codes from both WhatsApp and Facebook by contacting me and coercing me to disclose the codes. Subsequently, my accounts were compromised, and I started getting calls from acquaintances about suspicious messages. I even lost 20,[redacted] due to their deceitful actions. It's crucial to block this user to prevent further harm to others on WhatsApp or Facebook. This incident has put my loved ones at risk, and I hope to prevent anyone else from falling victim to such scams.

My WhatsApp account has been hacked by someone using the phone number +[redacted][redacted]. They removed me from all group chats where I was an admin and made themselves the admin. The hacker used a friend's compromised Facebook messenger to communicate with me, mentioning a platform called Nigeria Social Investment Trust Fund. Unaware they were scammers, I shared my details as requested. The hacker contacted me on WhatsApp, leading me to receive verification codes from WhatsApp and Facebook. Subsequently, the hacker called asking for the codes, claiming it was part of the registration process for the platform. Now, I cannot access my WhatsApp and Facebook accounts. I've received calls from my contacts warning about potential scams. Please assist in preventing further harm to my reputation and that of WhatsApp and Facebook. My WhatsApp number is [redacted]8.

Hello WhatsApp team, I acknowledge any violation of your policies and sincerely apologize for it. I kindly request the unbanning of my WhatsApp number, +91 [redacted], as it is my primary personal contact with friends, family, and crucial business customers. I assure you that I will adhere strictly to the terms and policies going forward. Thank you.