I have been communicating with my niece who live in Kenya and I live in USA, we speak m...
GetHuman-mumitajo's Hacked Account issue with WhatsApp from May 2019
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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mumitajo's own words
I have been communicating with my niece who live in Kenya and I live in USA, we speak most often via whatsapp* messages and sometimes we videocall. recently she discovered that her whatsapp account was hacked and she started receiving some text and video chats we had even for months ago.*The hackers wanted to know what I do and who I am to her they threatened her that they will send out the text messages they have and video call to all her contacts and to my contacts because through her phone they were able as they say to get all my contacts as well. when she shared this with me I changed my phone and asked her to do the same but we are worried that the hackers still have the information with them.*My question now is if I give you her cellphone number together with my cellphone number will you be able to know who got into her phone through whatsapp and or my phone and delete their accounts?*Kindly we need help from your office*thank you
GetHuman-mumitajo did not yet indicate what WhatsApp should do to make this right.
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