WhatsApp Customer Service Issues

Hello WhatsApp Team, I am kindly requesting the unbanning of my WhatsApp account. If my actions went against your policies, I apologize sincerely as it was a mistake on my part. Please consider reinstating my real WhatsApp number as I have many friends, family members, and other important contacts connected to it. I ask for another chance, and I assure you that I will not violate any terms or policies in the future. Thank you.

On Thursday, March 7th, before 4:30 p.m. I was online using my number (+27)[redacted]85. I then went offline for less than 30 minutes, only to discover that my number was banned from using WhatsApp. After reading the FAQ, I suspected it might be because I was using GBWhatsApp. Even after uninstalling GBWhatsApp and installing the original app, the issue persists. Today, March 10th, the problem remains unresolved. I contacted the WhatsApp team for assistance as I believe I have not violated any of WhatsApp's Terms of Service. I have used this number for almost two years without any issues. I suspect my account may have been hacked to get me banned and prevent me from contacting my friends and family. Kindly help me resolve this matter and inform me if my account was indeed hacked.

Please help me, I have urgently requested for you to restart my WhatsApp account. I work as a salesman and my client needs to reach me through WhatsApp. I am worried about losing my job as both my client and company are unable to contact me. I kindly request you to restart my WhatsApp account linked to the number [redacted]. I would be extremely grateful for your assistance. I have no intention of causing any issues, I am simply concerned about my job security. I appreciate your prompt action in restarting my WhatsApp account as it is crucial for my work. Thank you for giving me another chance. My WhatsApp account number that needs restarting is [redacted].

Hello Team WhatsApp, I am Rohit, a senior bank manager at India's second-largest reputed Government bank. I have been a WhatsApp user for over five years without violating any Terms of Service. My number, +91-[redacted], is a valid mobile number that I have used for over 10 years. Unfortunately, I was recently banned from using WhatsApp due to an error in categorizing my phone number as "non-mobile." I recently switched to a new Samsung Note 8 but continued to use WhatsApp on my old Lenovo K6 Power over Wi-Fi, which may have caused the confusion. I kindly request you to verify my number and exempt it on the WhatsApp server, as it is a legitimate mobile number and not a VOIP or landline number. I am willing to provide any necessary documents to verify my identity. Thank you for your assistance. Best, Rohit Kumar

I am concerned about a security breach on my WhatsApp account. Someone other than my boyfriend and daughter seems to have access. They are sending unsettling messages, mentioning having children together when we turn 30, although my boyfriend and I are in our 50s. The intruder might have hacked in on March 11th, using my boyfriend's email. Despite my attempts, I am unable to change the contact email or emergency email linked with the account, with two check marks indicating another user. I have been unable to contact my boyfriend to resolve this issue. The hacker is accessing old photos and making inappropriate comments. I urgently need assistance to remove this unauthorized user and secure my account. My boyfriend's name is Richard Venkatesh. Thank you for your help.

Hello, I had a WhatsApp account under the phone number +[redacted]8. This was a prepaid SIM card I bought in Spain, which expired a few months ago. Despite the expiration, I could still use WhatsApp, so I didn't switch to a new number. Today, while chatting as usual, WhatsApp notified me that my old number was no longer valid, prompting me to update to a new number. Unfortunately, I didn't have the option to change to a new number and fear I've lost access to my account. I'm concerned someone else may have acquired my old number and gained access to my account. Is there a way to recover my old account or prevent this person from accessing my group chats? Thank you, Juan Carlos

I recently received a message from Sarah Eccles in South Africa asking for urgent help with a verification code issue. I tried to assist her but then my WhatsApp stopped working around 7:45 pm last night after forwarding the code to her via SMS and WhatsApp. Later, a friend in the UK informed me of a suspicious message requesting a verification code supposedly from me. Concerned about a possible hack, I contacted support and requested to suspend my account. I am still locked out of WhatsApp and would like clarification on the situation, how my account was accessed, and when I can expect access again. I appreciate any assistance in resolving this matter promptly. Thank you. Regards, C.

I have been using WhatsApp with my phone number for years without any issues. Recently, after updating the app, I have been unable to use it. Despite trying to re-download the app multiple times, I keep receiving an error message that says: "Can't register this phone number. You can only register with the phone number that was last used with WhatsApp on this phone." This is confusing to me because it is the same number and phone that I have always used. I even tried using a different phone with my SIM card, but I encountered the same issue. I would appreciate any help in resolving this matter so I can start using WhatsApp again. Thank you, Chloe

I am not very good with technology, but my children gave me an iPad and a smartphone, and I started using WhatsApp. Recently, I received a notification that my WhatsApp would stop working at the end of March unless I updated it. When I tried to enter the required password, I couldn't remember it and failed multiple times. The alternative verification method, involving a cooking question, also didn't work for me, preventing me from accessing the app fully. As a result, my family and friends might think I am avoiding them. Due to a physical disability, filling out questionnaires is time-consuming and frustrating for me, especially because my children who set up the iPad are overseas and not always available to assist. Furthermore, the email address I have been using for years is now considered invalid.

Hello, I want to report that my WhatsApp number, [redacted], was hacked by someone who sent me a fraudulent message claiming I won a 25 lakh rupees lottery from a national SIM card lucky draw competition by KBC. The individual, who identified himself as Mr. Akash Verma, asked for my bank account number, name, and a colored photo. When I provided the information, he requested [redacted] rupees, which I refused. After negotiating, he asked me to turn off my phone until 9 pm and requested my WhatsApp code. When I turned my phone back on after 9 pm, I discovered my number had been banned from WhatsApp, and people were calling me about the fake messages sent from my account. I sincerely apologize for any inconvenience this has caused, and I request the WhatsApp team to assist me in resolving this issue. I regret my error and acknowledge the violation of privacy policies. Sincerely, S.

Hello, I regret to inform you that I accidentally deleted all the photos and videos from my gallery. I sincerely apologize for any violations I may have caused on WhatsApp. I primarily use the app to stay in touch with my family and friends, but unfortunately, I made some mistakes and engaged in inappropriate behavior. I assure you that going forward, I will strictly use WhatsApp for personal communication purposes only. I humbly request if there is a possibility to have my phone unblocked. I acknowledge the seriousness of my actions involving CP and I can assure you that I will not repeat such behavior. In the future, I commit to using WhatsApp responsibly to message my loved ones. My phone number is +[redacted]5. Thank you.

My contact number +[redacted]38 has been banned from using WhatsApp, even though I have not shared any objectionable content or spam. The ban occurred shortly after I joined several Hindu religious groups through invite links on a website on March 28, [redacted], without posting any messages. I believe my number may have been reported or blocked by some group members or admins unjustly, as joining public groups through invite links should not violate WhatsApp's terms of service. I appeal for a review of this ban as I have not breached any terms of service. Please lift the ban on my number promptly. Debug Info: Description: 2.19.81 Version: 2.19.81 App: com.whatsapp LC: US LG: en Context: blocked +[redacted]38 OS: 8.1.0 Carrier: Idea Manufacturer: Motorola Model: Moto G (5) Plus Please investigate this matter further to verify that no terms of service were violated. Your prompt attention is appreciated.

My WhatsApp number, +[redacted]38, was unexpectedly banned despite me not violating any terms of use. I recently joined some groups on March 28, [redacted], through invitation links on a website but did not engage in any inappropriate behavior. Shortly after joining, my number was banned. I have reviewed WhatsApp's terms and cannot identify any wrongdoing on my part. It seems possible that members or admins of these groups misreported or blocked my number unfairly. I never posted any questionable content; I only joined the groups using public links, which should not be a violation. If any group did not want me as a member, they could have removed me without resorting to a ban. I request a review of my case to lift this ban promptly. Debug Info: Description: 2.19.81 App: com.whatsapp LC: US LG: en Context: blocked +[redacted]38 Manufacturer: Motorola Model: Moto G (5) Plus OS: 8.1.0 Device ISO8601: [redacted]-03-28 17:51:01.[redacted]+[redacted] Architecture: armv7l Ref: [redacted]7

Dear WhatsApp Support, I am kindly requesting a reconsideration of my ban. I rely on WhatsApp to communicate with my fiance and family, especially my loved ones who serve in the armed forces. I mistakenly shared a message with multiple contacts, some of whom may not have been interested. I understand now that this action may have violated the terms and conditions. I have since familiarized myself with the guidelines and promise not to repeat this error. I sincerely apologize for any inconvenience and kindly ask for the reactivation of my WhatsApp number +[redacted]77. Thank you for your understanding.

Hello, I need help regarding my business Facebook account. I boost my products daily, but I recently experienced a hacking incident. After contacting Facebook, they resolved the issue where a scam company used my account to boost their products with my credit card. Today, I discovered that my account has been disabled, possibly due to being reported by a third party associated with the scam. This situation is urgent as my business relies heavily on Facebook for reaching customers. I am innocent in this matter and request for my appeal to be considered promptly. My livelihood and customer base are at stake. I heavily utilize Facebook boosts and need assistance navigating this challenging situation. If my account is reported for copyright issues related to images, I am unaware of it. I am based in Mauritius, a small country where I operate legally. Please investigate this matter quickly, as restarting my online presence would be extremely challenging given my significant following.

Hello, I’ve encountered numerous issues with the backup process, which has caused me to be locked out. After resolving the backup matter, I am prepared to transfer it to my new iPhone. However, the system indicates that I must wait 16 hours, despite my efforts over the past two days to complete the backup. As a doctor with a busy schedule ahead, I urgently require my phone. I have dedicated substantial time to resolving the WhatsApp backup problem, to no avail. I attempted using different iPhones to no avail. I kindly request assistance as I begin a demanding workweek with long hours tomorrow. I seek a prompt resolution to enable my phone's functionality tonight. If necessary, please contact me at [redacted] for expedited assistance. Thank you.

I recently switched from Vodafone to 3 on Wednesday, April 3rd, keeping my old number [redacted]. During setup at Carphone Warehouse, a temporary [redacted] number was utilized. While I can receive calls and texts, accessing WhatsApp has been problematic. Despite multiple attempts, I am continuously blocked and prompted for verification. I visited the store on Thursday and Saturday, with no success unblocking the phone. The number in Settings>About Phone is [redacted]10, but calls and texts come through on [redacted]56. This issue is critical for my work communication. WhatsApp functioned on my old phone but not on the new Samsung A7 with 3 Network. I am eagerly awaiting a detailed solution to resolve this constant blocking on WhatsApp, as it significantly impacts my daily work routine. I appreciate any guidance you can provide. Thank you. Best regards, A. Colreavy

Hello, I hope all is well. I am reaching out regarding my phone number issue, which is (+[redacted]03). I am concerned as I have not engaged in any illegal activities. This number is essential for my communication with family, friends, and colleagues. I volunteer in recruitment and have various groups for job seekers and contacts from recruitment agencies. Unfortunately, I accidentally pressed "cancel" during WhatsApp verification and need to verify my number promptly. I kindly request your prompt attention to this matter. I appreciate your assistance. Thank you.

Hello Sir/Madam, I recently encountered a situation with my phone and WhatsApp. When I tried to verify my number, I received a pop-up message stating that my number has been banned from using WhatsApp and to contact support. I was very concerned and shocked by this news. Upon visiting the support page, I learned that there might have been some mistakes on my part, such as using unofficial WhatsApp applications or being in too many groups without saving contacts. I deeply regret any unknowingly incorrect actions on my part. I am reaching out for assistance as I have important work-related information and personal chats on my WhatsApp account, which I have been using for many years. Most of my crucial data is stored there, including information for my job. I desperately need access to this information to avoid potential consequences at work. I sincerely apologize for any oversight and promise to adhere to guidelines moving forward. Name: Gilbert Obo WhatsApp: +[redacted]84 WhatsApp Version: WhatsApp Device: X-TIGI Joy10 Pro Email: [redacted] Thank you, Gilbert

I am experiencing issues with my WhatsApp since yesterday. When I try to use it, I am prompted to register, but then a message appears saying my number has been banned. WhatsApp is crucial for communication with my family and colleagues. I suspect this ban may be due to downloading videos or messages. I would appreciate any assistance in resolving this matter. My WhatsApp number is +91-[redacted], and my email is [redacted]