The app wouldn’t load for hours so I uninstalled it and reinstalled when I reinstalled...

GetHuman2226261's customer service issue with WhatsApp from February 2019

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The issue in GetHuman2226261's own words
The app wouldn’t load for hours so I uninstalled it and reinstalled when I reinstalled it said I needed to turn on iCloud Drive to continue then said my back up was out of date so I need to do that also *I did so my last back up on iCloud now doesn’t include my WhatsApp chat history only groups I am involved in with no chat *I am really hoping as I’m using the same device and haven’t deleted any chat history you can restore as I have some pictures if my Nan On there who has recently become very very sick
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Customer service issue
Reported by GetHuman2226261
Feb 17th, 2019 - 8 mons ago
I have an issue with WhatsApp too
Not resolved
Seen by 2 customers so far
Similar issue to 43427 others
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GetHuman2226261 started working on this issue
Feb 17th 9:12am