Hello, My Boss phone has been hacked. As his IT we have been prevent this issue really...

GetHuman-puzatiy's customer service issue with WhatsApp from February 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-puzatiy's own words
Hello, My Boss phone has been hacked. As his IT we have been prevent this issue really quick. But hacker got verification SMS and did activate his account on his phone. We changed any possible password to all services. But after few minutes we tried to restore his account realized, that hacker did a lot of send verification SMS and now we stuck with ** hours of wait for number verification.*I already send message to *****@***.com and received request *****************But no one is not contacting us back. We have an emergency, cause hacker is now sending suspicious links and messages to available contacts and chats.*WhatsApp support please help us.*My phone **************My Boss phone ************
GetHuman-puzatiy did not yet indicate what WhatsApp should do to make this right.
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Customer service issue
Reported by GetHuman-puzatiy
Feb 7th, 2019 - 4 mons ago
I have an issue with WhatsApp too
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Seen by 8 customers so far
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GetHuman-puzatiy started working on this issue
Feb 7th 6:24pm