I am using WhatsApp on Galaxy j* prime, and from past * days neither I am unable to se...

GetHuman1961181's customer service issue with WhatsApp from January 2019

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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1961181 will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1961181 can let us know if they help or not.
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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman1961181's own words
I am using WhatsApp on Galaxy j* prime, and from past * days neither I am unable to see any status as it states download failed nor am I able to send any picture as it states the file is not a photo.*However when I switch my mobile off and turn it on only then the pictures go and status gets download but it is back to normal when I close it.*I have checked out my net, Sd card and everything even tried with wifi but the same thing is happening. Even uninstalled and reinstalled.
GetHuman1961181 did not yet indicate what WhatsApp should do to make this right.
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WhatsApp

Customer service issue
Reported by GetHuman1961181
Jan 14th, 2019 - 9 mons ago
I have an issue with WhatsApp too
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Seen by 3 customers so far
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Timeline
GetHuman1961181 started working on this issue
Jan 14th 2:26pm