WhatsApp Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #10. It includes a selection of 20 issue(s) reported November 25, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Someone contacted me claiming to have received a verification code meant for them but which was erroneously sent to my phone. After I shared the code with them, they called back demanding money and threatened that they had hijacked my WhatsApp account. Now, I am worried about the potential misuse of my WhatsApp for malicious activities. I have included my WhatsApp account number and the hacker's mobile number below. Please assist me in recovering my account as it contains valuable data. Your help is greatly appreciated. My WhatsApp Account Number: +[redacted]09 Hacker's Mobile Number: +[redacted]79 Sincerely, U.A.
Reported by GetHuman-usmanaz on الأحد ٢٥ نوفمبر ٢٠١٨ ١١:٥٣
Dear Sir/Madam, My name is Ramesh. I have a concern about WhatsApp's security. A friend of mine received a threatening call from an unknown person who claimed to have hacked her WhatsApp and threatened to send bad messages to all her contacts. Although I advised her to report this to cybercrime, I still have doubts. While WhatsApp is known for its security with end-to-end encryption for messages and calls, I wonder about the possibility of a WhatsApp account being hacked and if someone could track her through her messages. I am seeking a solution to this issue. Thank you for any assistance.
Reported by GetHuman-rvsmcc on الأربعاء ٢٨ نوفمبر ٢٠١٨ ١٩:٥٦
Dear Sir, I am writing to inform you that I am experiencing an issue with my WhatsApp number, [redacted] ([redacted]). Upon attempting to log in, I received a message stating that my number has been banned from using the WhatsApp service. I am unsure whether this ban is permanent or temporary. I want to highlight that I have not violated any terms and conditions or rules of WhatsApp. If my account was reported, it might have been done as a prank by my friends who are unaware of the serious situation I am now facing. I have attempted to contact WhatsApp support through various email addresses and the customer care number for India found online, but all my efforts have been unsuccessful as the numbers provided are either switched off or unreachable. This WhatsApp number is crucial to me as I use it for official groups, contacting relatives, and staying in touch with friends. I am a student and not involved in any criminal activities. I kindly request your assistance in investigating this matter and lifting the ban on my number so that I can continue to use WhatsApp services. Warm regards, Aditya Kumar
Reported by GetHuman1666308 on السبت ١ ديسمبر ٢٠١٨ ٠٦:٣١
Hello, I am Sunil Palungwa from Nepal and a WhatsApp user. I recently received a voice message claiming to be from the WhatsApp call center in the USA, mentioning that I have won a prize of 25 lakhs in Indian currency through a lucky draw conducted in five countries. The message instructed me to contact the bank manager of Punjab National Bank in India, named Ran Sing Rana, to claim my prize. After providing him with my prize number, [redacted], he mentioned I needed to pay a transaction fee and activation fee before receiving my prize. I am concerned about the authenticity of this message and if it is a scam. Could you please verify this information for me? Thank you for your assistance. Sunil Palungwa, Nepal +[redacted][redacted]
Reported by GetHuman-sudirama on الأحد ٢ ديسمبر ٢٠١٨ ٠٦:٤١
Subject: Frustration with WhatsApp Ban Dear Sir, I am writing to express my extreme frustration with WhatsApp. My WhatsApp number, +91 98[redacted]2, has been banned without explanation. Like everyone else, I rely on WhatsApp to stay in touch with friends; however, my account is consistently banned for sending what I believe to be a regular amount of messages to my friends across India. I assure you that I am not sending any spam messages. As someone who values networking, this ban on my account is incredibly frustrating. If this issue persists, I will have no choice but to switch to a different messaging application, and I will recommend the same to all my contacts. The continuous banning of my number has left me dissatisfied with your service. I feel that my WhatsApp has become useless in its current state. Thank you for addressing this matter promptly. Sincerely, [Initials]
Reported by GetHuman-sksmsnet on الإثنين ٣ ديسمبر ٢٠١٨ ١٧:١٨
Hello WhatsApp Team, I have been using my number [redacted]0 for over 15 years, and WhatsApp is essential for me. I sincerely apologize for any violations of the terms and conditions, and I assure you it won't happen again. My account is vital for connecting with my family, friends, and for business purposes. Please reconsider and unban my account. I understand that my participation in numerous groups might have led to this situation. I am deeply sorry for any inconvenience caused. I am willing to accept any restrictions on my account and strictly abide by the rules going forward. I have carefully reviewed the terms of service and acknowledge my mistake. I promise to only use WhatsApp for legitimate purposes from now on. Please grant me the opportunity to continue using the platform. Thank you for your understanding.
Reported by GetHuman1700433 on الخميس ٦ ديسمبر ٢٠١٨ ٠٦:٠٧
Dear Sir/Madam, I would like to bring to your attention that WhatsApp plays a crucial role in my daily life. I operate a real estate business in Chennai, India, and heavily rely on WhatsApp for communicating with my customers and business associates. Unfortunately, I am currently experiencing a WhatsApp ban that is adversely impacting my business. I am kindly requesting the unbanning of my number, +91 [redacted], and I am even willing to pay monthly subscription fees if required. Your prompt attention to this matter would be greatly appreciated. Thank you, Syed Basheer
Reported by GetHuman-fsbashee on الخميس ٦ ديسمبر ٢٠١٨ ٠٩:٠١
Hello, my name is Aamir, and I use the WhatsApp number +[redacted]69. Recently, I posted a lot in a group and now I am unable to access my WhatsApp account as they have banned my phone number. Upon reviewing WhatsApp's terms of service, I realize my mistake. I sincerely apologize for my actions and promise not to repeat such behavior in the future. I have thoroughly reviewed the terms of service and understand them well. I kindly request assistance in lifting the ban on my number +[redacted]69. I am a loyal user of WhatsApp and deeply enjoy using the application. I assure you that I will not engage in any such behavior again. I am committed to adhering to WhatsApp's terms of service moving forward and seek a second chance. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman1703485 on الخميس ٦ ديسمبر ٢٠١٨ ١٧:٢٥
Dear Sir/Madam, I hope you are well and safe. My name is Ahmad Khalid, and I am from Pakistan. I have been using WhatsApp on my number [redacted]4 for nearly 4 to 5 years. I have carefully read the terms and conditions of WhatsApp, and I have not violated any of the terms of service. Yesterday (06-12-[redacted]), my WhatsApp was working fine, but today (07-12-[redacted]), when I tried to open the app, I received a message stating that my phone number (+[redacted]64) has been banned from using WhatsApp. I have important contacts and documents in my WhatsApp account. Please unban my WhatsApp account on that number as I have not violated any terms and conditions. I would appreciate a prompt reply to my email. Thank you. Regards, Ahmad Khalid
Reported by GetHuman1707888 on الجمعة ٧ ديسمبر ٢٠١٨ ٠٣:٣٦
This afternoon around 4 pm, I received a notification from WhatsApp on my phone. The message informed me that my phone number was no longer registered on the app and had been linked to another device, even though I don't use WhatsApp on any other device. When I tried to log in, I was told that my phone number had been banned. I uninstalled and reinstalled the app, but the same ban message persisted. This is troubling because I mainly use WhatsApp for work communication, with only about 2% of messages being personal. A colleague of mine is experiencing the same issue, and we are both puzzled by this sudden ban.
Reported by GetHuman-ferrisd on السبت ٨ ديسمبر ٢٠١٨ ٠٢:٤٧
Subject: Frustration with WhatsApp Dear Sir, I am extremely disappointed with the way WhatsApp is handling my account. My WhatsApp number, +91 98[redacted]2, has been banned. I use WhatsApp to keep in touch with my friends around the world, and I am puzzled by why there are restrictions on sending messages. It seems that every time I send multiple messages, my account gets banned. I am a very social person with friends all over India, and I am not sending any spam messages. If this ban continues, I will consider switching to a different messaging platform, and I will recommend my friends do the same. The frequent bans on my account are frustrating, and I am dissatisfied with the service. I feel like my WhatsApp is now useless. Thank you.
Reported by GetHuman-sksmsnet on السبت ٨ ديسمبر ٢٠١٨ ١١:٣٤
Subject: Frustration with WhatsApp Ban Dear Sir, I want to express my deep frustration regarding the ban placed on my WhatsApp number, +91 98[redacted]2. I rely on WhatsApp like many others to keep in touch with friends, and I am confused as to why I am being restricted from sending unlimited messages. Despite being a networking enthusiast with connections across India, I am not engaging in any spam activities that warrant this ban. If this continues, I will have no choice but to explore alternative messaging platforms, and I will encourage all my contacts to do the same. Having my number banned frequently is incredibly discouraging, and it has greatly diminished my satisfaction with WhatsApp. I feel compelled to share my dissatisfaction with others. My WhatsApp experience has been severely impacted.
Reported by GetHuman-sksmsnet on السبت ٨ ديسمبر ٢٠١٨ ١١:٤٢
Dear Sir, I am a doctor and rely on WhatsApp for professional communication with colleagues and family. Unfortunately, my account was mistakenly linked to a foreign group resulting in hacking and subsequent banning due to alleged violations. I assure you, I am not engaged in any abusive behavior. I urgently seek your assistance in resolving this issue and restoring my WhatsApp account. Thank you for your prompt attention to this matter. Best regards, Dr. [Initials] WhatsApp Number: +[redacted]83
Reported by GetHuman-pachar on السبت ٨ ديسمبر ٢٠١٨ ١٤:٣٤
Hi, my account was unexpectedly removed from WhatsApp, and I am unsure why. Despite reviewing the rules multiple times, I cannot identify any violation that would lead to this action. I feel frustrated by the lack of explanation or support received when seeking assistance. As my account is crucial for my job, I am eager to have it reinstated. I am willing to provide any necessary information, such as documents or email confirmations, to aid in resolving this matter. I am hopeful that we can address this issue promptly. Thank you for your attention to this matter.
Reported by GetHuman-zthalesa on السبت ٨ ديسمبر ٢٠١٨ ٢١:٢٥
Hi, my number has been excluded from WhatsApp, and I'm unsure what steps to take. Despite reviewing the rules multiple times, I can't pinpoint the reason for the exclusion, leaving me feeling frustrated due to the lack of explanation or assistance when seeking help. Restoring my account is crucial for my job, and as I believe I haven't violated any terms, I'm anxiously waiting for a resolution. I can provide any necessary information, documents, or email confirmations to aid in resolving this issue. Thank you, and I am hopeful that we can resolve this matter promptly.
Reported by GetHuman-zthalesa on الأحد ٩ ديسمبر ٢٠١٨ ٠٠:٥٧
My name is Nishanth, and I use WhatsApp with the phone number [redacted]. I was banned from the app because I posted a lot in one group. I have read the terms of service thoroughly and realize my mistake. I sincerely apologize and promise not to repeat this behavior. Please assist me in lifting the ban on my phone number as I am a dedicated WhatsApp user and value the service. I assure you that I have understood the terms of service and will not breach them again. I apologize for the inconvenience and kindly request one last chance.
Reported by GetHuman1723498 on الأحد ٩ ديسمبر ٢٠١٨ ١٩:٠٩
I am reaching out regarding the recent phone charges on my Vodafone bill. I was shocked to see a significant increase in charges, particularly due to WhatsApp calls to the USA. I believed these calls were free and have struggled financially because of these unexpected fees. I have arranged a payment plan to settle this amount over several months as I cannot afford this sudden expense. I am willing to pay for services I knowingly use, but in this case, the charges have caused me stress and financial hardship. I am asking for a review and potential reimbursement as I did not anticipate these costs. This situation has caused me emotional strain and financial worry. I have evidence of the calls made through WhatsApp and can provide copies of my Vodafone bills if necessary. I hope for a prompt and satisfactory resolution to this issue.
Reported by GetHuman-maxishac on الأربعاء ١٢ ديسمبر ٢٠١٨ ١٥:١٩
Dear Sir, I am experiencing difficulty with my WhatsApp account. I seem to have been banned, possibly due to mistakenly joining unknown groups leading to excessive messaging. If given the chance, I am willing to leave all unfamiliar groups, follow guidelines, and only engage with known contacts. My details are as follows: Abir Behara, son of Chamtu Behara and Rina Behara, currently studying welding at ITI. I am open to providing any necessary information and complying with rules to reactivate my account. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-puchkapi on الأربعاء ١٢ ديسمبر ٢٠١٨ ١٧:٢٤
Dear Sir, I am reaching out regarding my WhatsApp contact number, [redacted]. Regrettably, I seem to have unknowingly violated some of WhatsApp's usage policies which may have led to my account being temporarily suspended. I admit to being added to numerous unfamiliar groups without my consent, and I understand the impact this may have had on my account status. In the event that my account can be reinstated, I assure you that I will diligently adhere to all regulations, only engage with known contacts, and manage my group memberships more carefully. For your reference, my name is Abir Behara, son of Chamtu Behara and Rina Behara. I am currently a student at an ITI training center specializing in welding. Should any additional information be required, I am more than willing to provide it. I respectfully request your assistance in restoring my WhatsApp privileges. Thank you for your attention to this matter. Sincerely, Abir Behara
Reported by GetHuman-puchkapi on الأربعاء ١٢ ديسمبر ٢٠١٨ ١٧:٢٦
Dear Sir, I enjoy using WhatsApp, but I recently encountered difficulties with my account. I suspect I may have been banned due to being added to groups without my knowledge, which resulted in me receiving many messages. If given the opportunity, I am willing to comply with all rules, remove strangers from groups, and manage my own settings more responsibly. My name is Abir Behara, and I am an ITI student studying welding. I kindly request any necessary details regarding my account status and any actions required for reinstatement. Thank you for your attention to this matter. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you.
Reported by GetHuman-puchkapi on الأربعاء ١٢ ديسمبر ٢٠١٨ ١٧:٣٩

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