I closed and deleted my WhatsApp account * days ago and my ex boyfriend reopened it and...
GetHuman-ruizdaoi's customer service issue with WhatsApp from November 2018
Help with my WhatsApp issue
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GetHuman-ruizdaoi's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ruizdaoi will want to follow the link below to head to their help center. We will check on GetHuman-ruizdaoi later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ruizdaoi may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ruizdaoi's own words
I closed and deleted my WhatsApp account * days ago and my ex boyfriend reopened it and he is using it as if it was me. He has access to my contact, pictures and conversations, being able to make changes and send messages.The telephone number for that account is ************* he has been already reported to the police, but he is still using my old account. I will like to ask WhatsApp to delet my old account on a way that he can not open it again. Thank you
GetHuman-ruizdaoi did not yet indicate what WhatsApp should do to make this right.
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