Hi. I have been using WhatsApp for * years now. One month back I had to give the phone...

GetHuman-arudream's customer service issue with WhatsApp from November 2018

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Help with my WhatsApp issue
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WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arudream will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-arudream can let us know if they help or not.
Before contacting them, items GetHuman-arudream may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-arudream's own words
Hi. I have been using WhatsApp for * years now. One month back I had to give the phone on which I was using WhatsApp for service as it had some technical issues and for the meantime I switched to another phone. I installed WhatsApp and manually backup the chats every night to the same google account I have been using the whole time. *Once I got back my phone from the service centre, I installed WhatsApp, added the phone number. I didn't even get the option to restore but just the option to add name as my dp was still there. Once I got into the chat section, none of my individual chats were there(group chats were there though I was shown to be newly added and hence can't read previous messages), not even the ones I had before even switching the phone( I have been manually backing up chats from the time I started using it).*So I uninstalled and then reinstalled...yet no use..*What am I supposed to do?

GetHuman-arudream did not yet indicate what WhatsApp should do to make this right.

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WhatsApp

Customer service issue
Reported by GetHuman-arudream
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 24675 others
0 customers following this

Timeline

GetHuman-arudream started working on this issue
Nov 10th, 2018 2:58pm

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