Good morning**A couple of weeks ago someone sent me a strange file with the name of 'po...
GetHuman1530868's customer service issue with WhatsApp from November 2018
Help with my WhatsApp issue
First: share to improve GetHuman1530868's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1530868's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1530868 will want to follow the link below to head to their help center. We will check on GetHuman1530868 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1530868 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman1530868's own words
Good morning**A couple of weeks ago someone sent me a strange file with the name of 'portfolio' , i oppened and my phone restarted. Was very weird, the person that sent it to me didnt want to tell me what was that. I am afraid this is a file of virus, malware or spyware.*It can be possible that i have a virus in my whatsapp or my entire phone? I have an iphone *. After that I updated the iOS and uninstalled and installed again the app.**Please I'll be waiting your response.
GetHuman1530868 did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
How GetHuman1530868 fixed the problem
We are waiting for GetHuman1530868 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.