I am connected to the internet and have not exceeded my limit on my data allowance, I w...

GetHuman-maisiew's customer service issue with WhatsApp from September 2018

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Help with my WhatsApp issue
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GetHuman-maisiew's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-maisiew will want to follow the link below to head to their help center. We will check on GetHuman-maisiew later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-maisiew may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
The issue in GetHuman-maisiew's own words
I am connected to the internet and have not exceeded my limit on my data allowance, I want to know why WhatsApp is charging me to use it, and need this stopping straight away. WhatsApp is a free app that only allows you to make calls and texts when you have an internet connection, and it does not let me ring or review texts when I have no connection, so there should be no way that I am getting charged for this! I need this sorting out straight away otherwise I will take this higher up, as it is a scam taking money where is not necessary.
GetHuman-maisiew did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
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WhatsApp

Customer service issue
Reported by GetHuman-maisiew
Sep 24th, 2018 - 2 mons ago
I have an issue with WhatsApp too
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Seen by 1 customer so far
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Timeline
GetHuman-maisiew started working on this issue
Sep 24th 12:26pm