When Im to make some important video calls to the Philippines, I can hear the voice pre...

GetHuman789511's customer service issue with WhatsApp from August 2018

Help with my WhatsApp issue
Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman789511's own words
When Im to make some important video calls to the Philippines, I can hear the voice pretty clearly most of the times, but their faces don't move, nor do the lips. I need some technical support with this as soon as possible please. Thank you very much. My phone number is ***-***-*****My name is Todd L Rohs one of the numbers is through a third party app called WhatsApp, and the other one is through Christian Filipina. Both of them deliver the same issues.
GetHuman789511 did not yet indicate what WhatsApp should do to make this right.
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WhatsApp

Customer service issue
Reported by GetHuman789511
Aug 27th, 2018 - 4 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 8 customers so far
Similar issue to 10251 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman789511 started working on this issue
Aug 27th 8:33pm
GetHuman789511 indicated the issue is not fixed yet.
Aug 27th 10:11pm
GetHuman789511 confirmed the issue is fixed. Hooray!
Aug 28th 9:40pm
GetHuman789511 confirmed the issue is fixed. Hooray!
Aug 28th 10:28pm
GetHuman789511 confirmed the issue is fixed. Hooray!
Aug 30th 11:01pm