Hi I'm in panic mode right now and i need your help..i previously had my whatsapp accou...

GetHuman-rbckhm's customer service issue with WhatsApp from August 2018

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Help with my WhatsApp issue
GetHuman-rbckhm's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rbckhm will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rbckhm can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rbckhm's own words
Hi I'm in panic mode right now and i need your help..i previously had my whatsapp account with my old number but i recently had a new phone but was still using my account with the old number since so many contacts still had and was using my old number to keep in touch....whatsapp did and update and now i got logged out of my account....and i cant access it using my old number because i no longer have that number....but and this is the scary part! The person who has access to my account is using my i formation to contact my contacts and calling them and because my sister said she got called by my number and i told her it was not me...cause i cannot access my account....i need help please....this person is using my information and going through my chat history and thats provaocative and very illegal...please help me....

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WhatsApp

Customer service issue
Reported by GetHuman-rbckhm
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 9865 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used

Timeline

GetHuman-rbckhm started working on this issue
Aug 25th, 2018 11:07pm
GetHuman-rbckhm indicated the issue is not fixed yet.
Aug 26th, 2018 12:52am
GetHuman-rbckhm indicated the issue is not fixed yet.
Aug 26th, 2018 12:52am
GetHuman-rbckhm indicated the issue is not fixed yet.
Aug 26th, 2018 12:54am
GetHuman-rbckhm indicated the issue is not fixed yet.
Aug 26th, 2018 1:15am