I am worried about something and I need clarification on it. I have a friend I normally...

GetHuman-susanbad's customer service issue with WhatsApp from August 2018

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The issue in GetHuman-susanbad's own words
I am worried about something and I need clarification on it. I have a friend I normally communicate with, however last month I accidentally sent her a screenshot massage which wasn't meant for her. I immediately deleted it fo "all of us" but to my surprise, I saw the message on her status. I was hurt because the message contained very sensitive information. When I contacted her she said she accidentally posted it on her status but I asked her how she was able to still have the message after I deleted it from her phone and she couldn't tell me how it happened. We've been going back and forth with this for weeks now until we finally figured out that her phone is able to store deleted messages. I mean when I accidentally send her a message and decide to delete it for both of us, it still remains on her phone and she is able to see it. I think this is a serious issue and it needs to be addressed as this could cause a lot of problems for other people. She has a Samsung Galaxy s* and I would like to know if what I have explained could possibly happen or not. Looking forward to hearing from you soon. Thanks, Sue
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WhatsApp

Customer service issue
Reported by GetHuman-susanbad
Aug 13th, 2018 - 7 mons ago
I have an issue with WhatsApp too
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GetHuman-susanbad started working on this issue
Aug 13th, 2018 11:03am