I am worried about something and I need clarification on it. I have a friend I normally...

GetHuman-susanbad's customer service issue with WhatsApp from August 2018

1 view
7270 similar
0 following
Help with my WhatsApp issue
First: share to improve GetHuman-susanbad's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-susanbad's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-susanbad will want to follow the link below to head to their help center. We will check on GetHuman-susanbad later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-susanbad may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman-susanbad's own words
I am worried about something and I need clarification on it. I have a friend I normally communicate with, however last month I accidentally sent her a screenshot massage which wasn't meant for her. I immediately deleted it fo "all of us" but to my surprise, I saw the message on her status. I was hurt because the message contained very sensitive information. When I contacted her she said she accidentally posted it on her status but I asked her how she was able to still have the message after I deleted it from her phone and she couldn't tell me how it happened. We've been going back and forth with this for weeks now until we finally figured out that her phone is able to store deleted messages. I mean when I accidentally send her a message and decide to delete it for both of us, it still remains on her phone and she is able to see it. I think this is a serious issue and it needs to be addressed as this could cause a lot of problems for other people. She has a Samsung Galaxy s* and I would like to know if what I have explained could possibly happen or not. Looking forward to hearing from you soon. Thanks, Sue
GetHuman-susanbad did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
How GetHuman-susanbad fixed the problem
We are waiting for GetHuman-susanbad to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WhatsApp's attention and get better help faster. Tap below to get started.
Having WhatsApp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WhatsApp email you?
This email address isn't valid
Follow this issue
See how GetHuman-susanbad fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-susanbad
Aug 13th, 2018 - 7 mons ago
I have an issue with WhatsApp too
Not resolved
Seen by 1 customer so far
Similar issue to 7270 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-susanbad started working on this issue
Aug 13th, 2018 11:03am