Good day. *I am with Vodacom in South Africa. The South Africa Regulatory require that...

GetHuman921727's customer service issue with WhatsApp from July 2018

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Help with my WhatsApp issue
GetHuman921727's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman921727 will want to follow the link below to head to their help center. We will check on GetHuman921727 later to make sure it's all set or try to help escalate.
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If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman921727's own words
Good day. *I am with Vodacom in South Africa. The South Africa Regulatory require that all "Internet of Things" (IoT) services use a ** digit SIM card and the telephony services remain on a ** digit number.*There are several tariffs that we provide that are considered IoT tariffs (such as a Data Messenger Light tariff) where our customer use mostly WhatsApp.*When migrating from a ** to a ** digit MSISDN we find that we loose the WhatsApp function.*When trying to load the application again with the ** digit number we receive the following message: "The phone number you entered is too long for the country: I-South Africa."**I would like to provide the official documents as received by ICASA and have the number ranges included on your platform as South African numbers.***Please can you inform who I need to talk to.*Many thanks in advance.
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WhatsApp

Customer service issue
Reported by GetHuman921727
Jul 27th, 2018 - 10 mons ago
I have an issue with WhatsApp too
Fixed
Seen by 8 customers so far
Similar issue to 5107 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used
Timeline
GetHuman921727 started working on this issue
Jul 27th, 2018 8:51am
GetHuman921727 indicated the issue is not fixed yet.
Jul 27th, 2018 9:57am
GetHuman921727 indicated the issue is not fixed yet.
Jul 30th, 2018 4:42am
GetHuman921727 indicated the issue is not fixed yet.
Jul 30th, 2018 4:43am
GetHuman921727 indicated the issue is not fixed yet.
Jul 31st, 2018 6:42am