Good day. *I am with Vodacom in South Africa. The South Africa Regulatory require that...
GetHuman921727's customer service issue with WhatsApp from July 2018
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The issue in GetHuman921727's own words
Good day. *I am with Vodacom in South Africa. The South Africa Regulatory require that all "Internet of Things" (IoT) services use a ** digit SIM card and the telephony services remain on a ** digit number.*There are several tariffs that we provide that are considered IoT tariffs (such as a Data Messenger Light tariff) where our customer use mostly WhatsApp.*When migrating from a ** to a ** digit MSISDN we find that we loose the WhatsApp function.*When trying to load the application again with the ** digit number we receive the following message: "The phone number you entered is too long for the country: I-South Africa."**I would like to provide the official documents as received by ICASA and have the number ranges included on your platform as South African numbers.***Please can you inform who I need to talk to.*Many thanks in advance.
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